ASBnet Business Online Banking FAQs
Answers to Your Questions About ASBNet
Getting Started
Security & Browser Information
Privacy
ASBnet's Business Banking FAQ
Where can I get more information on ASBnet Business Internet Banking?
Click on the "Demo"
link to take a tour of Online Banking for Businesses.
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How can I sign-up for ASBnet
Business Internet Banking?
There are two ways to signup for ASBnet
Business Internet Banking:
- Go to your nearest branch to pickup a packet of documents, OR
- Click "Enroll" in the navigation bar on the left-side of this screen.
You will receive a packet of documents in the mail, along with a return envelope. Return the
completed documents in the return envelope provided. Once the documents are received
by our Cash Management Department, your Company ID, User ID and
Password will be mailed to you within 7 - 10 days. For security
reasons, this information will come in two separate mailings.
If you do not receive this information, please contact your branch
of account.
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I applied for ASBnet Business
Internet Banking. How long does it take to process my application?
Once your accurately completed documents are received
by our Cash Management Department, your Company ID, User ID and Password
will be mailed to you within 7 - 10 days. For security reasons, this
information will come in two separate mailings. If you do not receive
this information, please contact your branch of account.
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How long can I use my password?
For security reasons, passwords must be reset every 90 days.
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Can I reuse my old passwords?
No. Old passwords cannot be used for 2 years.
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Can I add my personal account to
my ASBnet Business Internet Banking?
If you are a sole proprietor you will be allowed to view your personal
account. You will not be able to transfer money into or out of your
personal account, those transactions will have to be performed at
the branch.
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How do I add an additional business
accounts?
Once you are setup on ASBnet Business Internet
Banking adding an account is as simple as sending us an email using
the ASBnet system. Please remember to include the full account number.
However, if the tax payer ID is not the same as that of the original
account, please contact us for more information.
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How do I cancel my subscription to ASBnet?
To cancel ASBnet, please send an email through the ASBnet messaging system stating
that you wish to cancel the product. You can also mail a signed request
letter to us or your nearest branch.
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I would like to direct deposit
into my employees account for payroll, how would I do that?
The ability to
generate electronic debits and credit is called Automated Clearing House (ACH). The ACH feature
of ASBnet is a powerful business tool and we place strong emphasis
on the integrity of the system. Please contact your relationship manager
or branch manager for approval or for more information.
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What is the maximum amount of history
I can see on ASBnet?
The maximum amount
of history that is retained on ASBnet Business Internet Banking is
45 days. The data begins to build on the first day that you are enrolled
up until 45 days has passed.
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Can I download into Quick Books?
At this time there is no direct link to Quick Books from the ASBnet
system. If you wish to download to QuickBooks you first need to download
into Excel using the .csv format. Once that is completed, you can
export the information to QuickBooks through Excel.
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How long will my transactions be available
on ASBnet?
You can retrieve information back to the date you were first set-up
on Online Banking or the last statement date prior, whichever comes
first.
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What types of accounts can I see
on ASBnet?
At this time you are able
to see all business accounts (business checking, analyzed business
checking, business savings, and money market accounts).
You must have a business checking account to sign up for ASBnet.
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Is it important to keep American
Savings Bank updated on my e-mail address changes?
Absolutely. E-mail is a critical
way we keep you updated. If the system will be unavailable or if we
have a status update for you, we send you an e-mail to the most recent
email address you provided us.
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While trying to go back to a previous
page I was taken back to the log on screen. Why did this happen?
Sometimes using your browser's back button will cause you to be logged
out of Internet Banking for Businesses. For security reasons, some
pages automatically expire so that you cannot return to them.
By using the navigation toolbar found at the top of most pages, you
should not encounter this problem.
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What should I do if I receive the
following message: "Server is busy or is not responding"?
Check the location box and make sure that the address was typed properly.
A complete web address is in the format http://www.futurebank.com,
or with secure web sites, don't forget the "s": https://www.bank.com.
Sometimes you will receive this message when the server is busy. Try
a second time to connect. Maybe the server you are looking for doesn't
exist because you've typed the name incorrectly, or the server is
down. If after three attempts you still do not connect, please contact
the Cash Management Services Department.
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I just signed up. Why can't I see all of my transactions?
Your information begins to build on the first day that you are enrolled. Information then drops off after 45 days.
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Can I be notified about activity on my account or my account balance?
Yes, you can sign up and choose to receive a variety of account-related alerts,
including alerts that tell you when your account is at a minimum or negative balance,
and when a specific deposit or check has been processed. These alerts will be sent to
an email address that you specify.
After signing up for ASBnet Business Internet Banking, go to Manage Account Related Alerts on the
Alert page for a complete listing of the available alerts. Once you've selected your desired alert(s), specify
the email address(es) to which the alerts will be sent by going to Personal Preferences under Customer
Support on the navigation menu.
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Security & Browser Information
How does security work on ASBnet?
All of your transactions are encrypted using 128-bit Secure Sockets Layer
technology. Security has always been a top priority with American
Savings Bank. It will continue to be so by adopting new technologies
only after they've passed our unchanging business principles of confidentiality,
flexibility, commitment and stability.
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How can I tell if I have a secured
connection to ASBnet?
The visual indicators of a secured connection
vary from browser to browser. The following is a listing of all the
major browsers and their methods of indicating a secured connection.
Microsoft Internet Explorer 4.0 and higher
- A small lock will appear in the bottom bar of the browser to indicate
a secured connection. If you don't see a lock, you don't have a secured
connection.
Microsoft Internet Explorer
3.0 - The same small lock will appear
as in version 4.0, but it is positioned in the bottom right section
of the browser.
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What are some other security tips?
Read and understand all agreements before signing or "clicking" your
approval.
Passwords should be chosen carefully
and should be a combination of numbers and upper and lower case letters.
For security reasons you are required to change your password every 90 days.
Passwords
and PINs should not be shared with anyone; they should not be written
on or carried with your ATM or debit cards, nor filed/stored near
the computer.
Personal information (such as your Social Security Number,
deposit account number, password, or a PIN) should not be given to
someone who contacts you as part of an uninvited solicitation.
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Privacy
How do I know the information that I'm providing is kept private?
Reliable websites like www.asbhawaii.com have a privacy policy. Look for these policies and read them. Some
sites require personal information as part of the registration process.
Generally, do not provide information that you would normally not
share with the institution. If you prefer to prohibit the site from
sharing you personal information with others, look for an "Opt Out" policy.
To review the American Savings Bank Privacy Policy, click
here.
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To keep my banking information
private, what recommendations do you have?
Use the latest version of Microsoft Internet Explorer and keep your operating system updated.
Keep your password confidential. Change it frequently (at least every
90 days) to ensure that no one else can guess it, and do not let anyone
else use it.
Never walk away from your computer without exiting the system first.
When you are finished with your banking, click the "Sign Off" button
located in the navigation bar on the left of your screen. Once you
end your session, no further transactions can be processed until you
sign onto the system again.
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Additional Help
If you have any additional questions or need
help, please contact our Cash Management Services Department.
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