American Savings Bank recognizes that the partial federal government shutdown is causing hardship to many in our community, and we are committed to doing what we can to help.

Below are common questions related to the government shutdown:

When should I expect to receive my direct deposit? 
  • Approximately 800,000 workers are affected by the shutdown.  Affected workers will likely not receive a paycheck until the shutdown ends. Please contact your employer for more information.

Will Social Security or other benefits still be paid during the government shutdown?
  • Yes. Recipients of Social Security, Supplemental Security Income (SSI), unemployment insurance, Temporary Assistance for Needy Families (TANF), food stamps, and other programs will continue to receive their benefits.

I have a loan with American Savings Bank and may not be able to make my next payment.  What are my available options?
  • Customers with existing loans that have been impacted by the partial government shutdown may be eligible for relief on existing ASB loans via deferments, forbearances or loan extensions.  Please visit your nearest ASB branch or contact us at (808) 627-6900 or toll free at (800) 272-2566 for further assistance.

I have a credit card with American Savings Bank and may not be able to make a payment.  What are my available options?
  • Please contact First National Bank of Omaha directly at (888) 295-5540 and have your full 16-digit credit card number available.  Please explain your situation with the agent and they will transfer your call to their Hardship Dept. to further assist you. 

I have online bill payments set up that I need to cancel.  Where do I go for assistance?
  • You can cancel or change a payment that has been scheduled by locating the “Pending Payments” box in the Payment Center.  Simply click “Change” or “Cancel” on the payment in question.  You may also contact (808) 627-6900 and select 2, then 2 for the Bill Payment option if you experience issues canceling or changing a payment online.  

How do I cancel pre-arranged automatic payments on my account?
  • Please contact the payee directly to request the cancellation of payment.

Contact Us


Mail documents to:
American Savings Bank
PO Box 2300
Honolulu, HI 96804-2300