Tips to Protect Your Personal Identity

In today's world, providing personal information online is a commonplace activity. However, one of the risks of doing so is being affected by a data breach - the release of personally identifiable, confidential information.

Protecting our customers' financial data is a high priority for us. We encourage our customers to closely monitor accounts regularly, and immediately report any suspicious activity to our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566.

Here are some ways you can protect yourself and your information:

Monitor Your Accounts

Monitoring your account via Online Banking or by checking your monthly statements can be an important safeguard to catch identify theft early. If you see unusual transactions at merchants that you did not visit, that may be a sign that your identity or account was compromised. Check your accounts regularly and report any unauthorized activity to prevent loss. ASB also offers text alerts for online and mobile banking, which notify you via text of suspicious activity on your account. Enroll in online banking >

If you need assistance with enrolling in online banking, or need to report unauthorized activity on your ASB account, call us at (808) 627-6900 or toll-free (800) 272-2566 or visit any branch. Visit a branch >

Be Aware of Phishing

If you receive any phone calls or emails from an institution requesting personal information, do not provide your personal information or click on any links. Obtain a valid number from the company’s main web page and call the company to verify that the request is legitimate. Remember that we will never email or text you to ask for your personal information.

Request Your Credit Report

Once criminals have your information, they can act on it at any time.  Therefore it’s important to order your credit report and review it periodically.  You are entitled to a free credit report annually and can get yours at   

Consider Limiting Access to Your Credit Report

Credit Freeze - You can initiate a credit freeze to restrict access to your credit report, making it difficult for identity thieves to open accounts in your name.  Before deciding to place a credit freeze on your accounts, consider your personal situation. Learn more about credit freezes >

Fraud Alert - If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. Learn more about fraud alerts >

While a credit freeze locks down your credit, a fraud alert will allow creditors to get a copy of your credit report, but only after they take steps to verify your identity.   

Change Your Pins and Passwords

Change your bank account pin and online banking passwords regularly to something entirely different. Use strong passwords that include a mixture of uppercase and lowercase letters as well as symbols and numbers. Avoid using the same passwords across multiple accounts.

Information Security and Privacy

Visit our Information Security and Privacy Page for more tips on protecting yourself against identity theft and safeguarding your account. Learn more about security and privacy >

FDIC Protection Guides

  • Offers tips on protecting and maintaining computer systems, mobile devices, and connections to the Internet.
  • Focuses on the cybersecurity needs of commercial customers and includes information on safeguarding systems and data, and things to consider in a networked environment.