FIRST AMERICAN FINANCIAL CORPORATION SECURITY INCIDENT

As you may be aware, First American Financial Corporation (First American Title Company) is conducting an investigation regarding a recent security incident.

Protecting our customers' financial data is a high priority for us. While there has been no breach of ASB systems, we encourage our customers to closely monitor their accounts and immediately report any suspicious activity to our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566.

Here are some ways you can protect yourself and your information.

Monitor Your Accounts – In today’s world, monitoring your account via online banking or by checking your monthly statements is an important safeguard to catch identity theft early.  Please check your accounts regularly and report any unauthorized activity to prevent loss. Enroll in online banking >

If you need assistance with enrolling in online banking, or need to report unauthorized activity on your ASB account, call us at (808) 627-6900 or toll-free (800) 272-2566 or visit any branch. Visit a branch >

Be Aware of Phishing – If you receive any phone calls or emails from Equifax or other institutions requesting personal information, do not provide your personal information or click on any links. Obtain a valid number from the company’s main web page and call the company to verify that the request is legitimate. Remember that we will never email or text you to ask for your personal information.

Request Your Credit Report – Once criminals have your information, they can act on it at any time.  Therefore it’s important to order your credit report and review it periodically.  You are entitled to a free credit report annually and can get yours at www.annualcreditreport.com.   

Consider Limiting Access to Your Credit Report

  • Credit Freeze - You can initiate a credit freeze to restrict access to your credit report, making it difficult for identity thieves to open accounts in your name.  Before deciding to place a credit freeze on your accounts, consider your personal situation. Learn more about credit freezes >
  • Fraud Alert - If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. Learn more about fraud alerts >


While a credit freeze locks down your credit, a fraud alert will allow creditors to get a copy of your credit report, but only after they take steps to verify your identity.  

Security and Privacy – Visit our Security and Privacy Page for more tips on protecting yourself against identity theft and safeguarding your account. Learn more about security and privacy >

The FDIC offers these guides for your protection:

First American Contact Information

For specific information about the breach, First American has set up a website to provide information to the public at https://www.firstam.com/incidentupdate/.
 
You can also contact First American directly
at 1-800-854-3643.