Symantec VIP® Tokens

The Symantec Validation & ID Protection (VIP) token helps protect your online ACH and Wire transactions. It provides an additional unique security code to originate and/or authorize certain transactions after you have logged in with your user name and password. The VIP credential generates the security code for validating your identity, your account is further protected and transactions are more secure.

Common Questions

 

How do I download VIP Access to my phone?
Search for VIP Access in the Android Market or Apple App Store from your phone.

 

Once I've downloaded VIP Access, what do I do next?
For security purposes, you must activate VIP Access before it can be used. Once activated, the application is ready for use as a VIP credential. You will then need to register your VIP Access credential with American Savings Bank to conduct online transactions. To register, contact Cash Management Services at (808) 539-7894 or  toll free (800) 272-2566 ext. 7894.

 

How do I register VIP Access?
You need to register your VIP Access credential with American Savings Bank in order to conduct certain transactions online. To register, contact Cash Management Services at (808) 539-7894 or  toll free (800) 272-2566 ext. 7894.

 

What phone charges apply?
VIP Access for Mobile is a free credential. Carrier charges may apply for download and activation. A mobile data plan with Internet access is required.

 

Can I transfer VIP Access to another iPhone®?
If you are using VIP Access version 1.0.0, just download VIP Access again from the App Store to your new iPhone®. You cannot transfer VIP Access 1.0.0 to another iPhone for security reasons.
You will receive a new credential ID and must re-register VIP Access with American Savings Bank. To re-register, contact Cash Management Services at (808) 539-7894 or  toll free (800) 272-2566 ext. 7894.

 

If my phone is lost or stolen, can someone else use it to access my accounts?
You cannot use VIP Access alone to log in to your online accounts. VIP Access is used after you log in with your user name and password, and only you know your passwords to access your accounts.