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Assistant Branch Manager - Windward City Shopping Center

Job Location: Windward City Branch-3017
Location City: Kaneohe
Location State: HI
Location Zip: 96744

Description: The Assistant Branch Manager I (ABM I) oversees a Branch location that is generally less complex in terms of number of transaction, customer visits, client asset values, increased variability of client products/services, etc. Manages the Branch Teller roles and/or Personal Bankers within the respective branch assignment. This includes performance of all duties associated with leading personnel including hiring, developing, coaching, managing performance and making pay recommendations. Accountable for creating a work environment that instills the importance of the client experience across all team members. Partners with the Branch Manager to achieve Branch goals. * Supervises Branch Tellers and/or Personal Bankers in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding client experience. Accountable for performance management and ensures that all direct reports are adhering to ASB operational policies and procedures. Partners with the Teller-Lead to train and develop new Tellers. Provides similar training directly to Personal Bankers, providing coaching and guidance in order to develop staff to their greatest potential. * Partners with the Branch Manager to achieve Branch performance goals associated with but not limited to: Customer Service, Sales, Expense & Loss, etc. In absence of the Branch Manager, assumes responsibility for the Branch operations. * Works with clients to identify product needs and offers the Bank's consumer and small business products, as appropriate; refers clients to other business partners as appropriate to client situation. Builds and deepens the customer relationship in a manner that ensures client retention. * Evaluates the Branch's internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures. Minimum Education Requirements: * High school or equivalent Minimum Experience Required: * 2 years sales and/or service experience in a retail or financial services firm * 1 year direct leadership of others, including hiring, coaching, developing, etc. * 1 year branch/banking experience where adherence to bank operating policies and regulatory compliance was a requirement of the job * 1 year proficiency with personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrated strength in communicating (both written and oral) in order to effectively lead team members and also discuss products and services with bank customers * Possesses a high degree of direct customer interaction skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Part Time - Regular
Open Date: 6/19/2019


Auditor

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Responsible for the planning and execution of financial, compliance, and operational audits of Bank activities. Evaluate internal controls and ensure compliance with corporate policies and procedures and identify and mitigate risks. Document and communicate audit findings and recommendations to Management and the Audit Committee. Strengthen Internal Audit's relationship with the Bank and provide process improvement recommendations that promote the Bank's strategic objectives. Major Job Accountabilities Plans, develops, and executes specific audit procedures to meet planned objectives on audits of complex Bank activities including: * Evaluates the design and test the effectiveness of internal controls to mitigate risks and whether existing policies, procedures, and standards are effective and operating as intended * Gathers supporting information through interviews, research, and observation, in order to document an objective assessment of an activity's risks and controls * Assesses the impact of audit issues and alternative approaches to resolving issues * Formulates recommendations regarding control deficiencies and system ineffectiveness; identifying new areas for improved control, cost savings, and operational efficiency * Prepares or reviews audit documents, work papers, audit reports, memoranda, and presentations, presenting information in a clear, concise and persuasive manner to the Audit Committee and management, as deemed applicable * Completes work timely and accurately to ensure project milestones and risk objectives are achieved Manages the engagement of the team on audits of complex Bank activities, including: * Conducts the planning, budgeting, and reporting * Provides guidance and supervision to other auditors as assigned * Evaluates the performance of other auditors when applicable Education Requirements 4-year college degree in Accounting or related field or equivalent combination of education and experience Experience Required * Minimum 3 years of work experience performing audit procedures or internal control assessments, including formulation and presentation of audit findings, or other relevant experience * Experience in Public accounting and/or in process design, evaluation, and improvement preferred * Experience in financial services industry and/or regulated industry preferred * Experience in managing personnel and/or projects preferred * CPA or CIA designation or advanced degree preferred Required Skills or Training * Strong analytical skill to make recommendations to solving complex project and business problems by using independent judgment to identify, establish responsive objectives and actions, and apply objective project assessment * Able to prioritize, meet schedules and deadlines with thorough, accurate and quality work products * Requires excellent listening, oral and written communication skills to interact with a wide range of internal and external constituents * Strong interpersonal skills to influence, motivate, and persuade various groups of individuals * Proficient in data interrogation and analytics using tools such as ACL preferred * Proficient PC skills utilizing Microsoft Office Applications (i.e.. Word, Excel, Visio, PowerPoint, Outlook) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Bilingual (Japanese or Chinese) Teller I/II - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs * Bilingual in Japanese or Chinese and English Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) * Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. * Bilingual in Japanese or Chinese and English To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


Branch Manager - McCully

Job Location: McCully Branch-3072
Location City: Honolulu
Location State: HI
Location Zip: 96826

Description: Senior leader of the respective Retail Branch team. Accountable for ensuring outstanding achievement on goals related to customer acquisition, customer service and sales. Ensures the Branch operation completely adheres to ASB's operating policies and procedures, legal and regulatory requirements. Accountable for creating a work environment that instills the importance of the client experience to all team members. Partners with the Assistant Branch Manager to achieve Branch goals. * Provides operational oversight of the Branch, which includes development & communication of Branch goals and objectives, resource planning, budget management, and talent development (setting of individual goals, coaching performance, conducting performance reviews, etc.). * Apply consultative selling practices to customer interactions to understand needs and identify opportunities for ASB to meet those client needs; engage Branch teammates in adopting a similar sales approach in order to enhance and deepen the client relationship with ASB. Refer clients to other ASB product specialists, as appropriate to client requirements. * Accountable for delivering on Branch performance goals associated with but not limited to: Customer Service, Sales, employee satisfaction and turnover management. Ensures the Branch is appropriately staffed and teammates are trained in a manner that delivers an outstanding client experience and ensures adherence to regulatory requirements. * Develop & implement branch process / procedural improvements and policies to ensure an efficient operating environment that incorporates appropriate controls, thus mitigating risk to ASB. * Evaluates the Branch's internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures. Ensure compliance with all applicable banking regulations/laws, including BSA/AML & suspicious activity monitoring and reporting. Education Requirements: * High School or Equivalent Experience Required: * 3 years direct leadership of others, including hiring, coaching, developing, etc., preferably in the financial services industry * 2 years direct selling experience that includes consultative selling, conducting sales presentations, and business development outreach calls * 2 years Branch/Banking experience where adherence to bank operating policies and regulatory compliance was a requirement of the job * 1 year proficiency with personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrated strength in communicating (both written and oral) in order to effectively lead team members and also discuss products and services with bank customers * Possesses a high degree of direct customer interaction skills * Demonstrated success in applying consultative selling techniques to current and/or new clients Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/21/2019


BSA High Risk Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Mitigates anti-money laundering risk to the bank by administering the bank's high-risk customer program. Carries out the operations of the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program by ensuring that regulatory requirements are satisfied. * Conducts risk assessments on new and existing customers to determine degree of risk to the bank. Uses discretion to determine the necessity of blocking suspicious transactions and determining whether a customer relationship should be terminated. * Responsible for evaluating risk criteria and identifying suspicious account activity. Determines whether criteria is satisfied for reporting to regulatory agencies within regulatory guidelines. * Performs various quality control reviews and monitoring * Compiles documentation for audit or examination requests and discusses program objectives with auditors or examiners. * Conducts and develops BSA/AML and other compliance training. * Coordinates, maintains and develops enhancements to various components of the Bank Secrecy Act program including but not limited to Suspicious Activity Reports, Currency Transaction Reports, Currency Transaction Report Exemptions, Customer Information Program, Beneficial Ownership, OFAC, 314(a), 314(b) and other requests. * Provides advice and guidance to lines of business regarding compliance with applicable banking laws, regulations, regulatory policies & procedures. Minimum Education Requirement: * College (4-year) Degree in Business or other related field from an accredited university or college preferred Minimum Experience Required: 3-5 years similar or related experience in: * Investigating complex BSA/AML suspicious activity cases; * Performing reviews for customers deemed to be high risk; * Making accurate SAR filing determinations; * Independently complete: CTR cases, Monetary Instrument Logs, OFAC reviews and approvals, 314(a) and (b) requests; * Performing analysis of information/data to interpret and apply to business decisions; * Writing and presenting in a manner that effectively communicates with all levels of the organization. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


BSA Regulatory Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Implements regulatory requirements of the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program. Major Job Accountabilities * Evaluates risk criteria and identifies suspicious account activity. Determines if blocking or closing accounts is required, and whether criteria is satisfied for reporting to regulatory agencies within regulatory guidelines. * Responsible for general oversight of the CTR program, which may include processing, inputting, and e-filing Currency Transaction Reports (CTR). Responsible for administering CTR Exemption Program, including filings and annual reviews. Makes determinations regarding blocking or closing accounts and reporting to regulators within regulatory deadlines. * Reviews case transaction reports and applies decisioning with regard to disposition. * Performs quality control reviews of regulatory filings and makes decisions as to revisions or modifications. * Prepares data analytical reports relating to the Customer Identification, Customer Due Diligence, and Enhanced Due Diligence Programs. Annually updates and maintains the BSA risk assessment. * Prepares a gap analysis review of anticipated vs actual activity and collected Customer Due Diligence information. Maintains and updates customer information, including information regarding the beneficial owner(s) of legal entity customers. * Conducts and develops BSA/AML and other compliance training. * Coordinates, maintains and develops enhancements to various components of the Bank Secrecy Act program including but not limited to Suspicious Activity Reports, Currency Transaction Reports, Currency Transaction Report Exemptions, Customer Information Program, Beneficial Ownership, OFAC, 314(a), 314(b) and other requests. * Provides advice and guidance to lines of business regarding compliance with applicable banking laws, regulations, regulatory policies & procedures. Education Requirements Bachelor's Degree in Business or related field from an accredited university or college preferred. Minimum Experience Required Three (3) to five (5) years of similar or related experience in: * Investigating complex BSA/AML suspicious activity cases * Performing reviews for customers deemed to be high risk * Making accurate SAR filing determinations * Independently complete: CTR cases, Monetary Instrument Logs, OFAC reviews and approvals, 314(a) and (b) requests * Performing analysis of information/data to interpret and apply to business decisions * Writing and presenting in a manner that effectively communicates with all levels of the organization Required Skills or Training * Demonstrated organizational skills and flexibility to adapt to rapidly changing priorities * Effective communicator, demonstrated through listening, writing, and oral presentations to broad constituency groups that may include management, internal auditors, external regulators, etc. * Demonstrated ability to work independently, applying knowledge of policies & procedures to deliver results Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/1/2019


Business Relationship Manager - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Acquires, builds, and manages a portfolio of up to 200 "profitable" small business relationships consisting of "high value/high potential" small business and directly related consumer customers. Maximizes share of wallet of deposits and other bank services. Uses existing customers and internal/external network as referral sources to gain new business. Increases overall portfolio value, and contribution to branch performance and company profitability. Works independently but will occasionally receive guidance/direction from manager and/or other BRMs To apply please email recruitment@asbhawaii.com to apply please email recruitment@asbhawaii.com * Bachelor's degree in business/finance preferred. * 3+ years business or commercial banking experience (i.e. business development calls, sales, portfolio relationship management) or 5+ years sales experience. * 3+ years work experience interviewing credit applicants, determining credit worthiness, negotiating loan programs, terms for extending credit and analyzing fiscal and business financial conditions of corporate enterprises; or related experience. * Work experience in retail banking or investments environment preferred. * Work experience that demonstrates the possession of interpersonal and human relations skills to interact, understand and communicate effectively with business customers, professionals and other bank representatives. * Proficient in the use of the PC, MS Office applications, and the internet for research purposes. State of Hawaii Life and Health Insurance and Securities Series 6 and 63 licenses preferred. Current State of Hawaii Driver's License and transportation Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/19/2017


Campus Housekeeper

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Responsible for maintaining the overall cleanliness and servicing of assigned areas. Ensures conference rooms, kitchen, coffee huis, and other spaces are adequately stocked and replenishes supplies as needed. Major Job Accountabilities: * Ensures all assigned areas are clean and presentable which includes, but is not limited to: * Dusting, washing, sweeping, vacuuming * Clearing away trash and emptying trash receptacles * Maintaining inventory of cleaning/restroom/other supplies and replenishing as needed * Prepares and cleans conference rooms prior to and after meetings are held * Other housekeeping duties as assigned Experience Required: * One (1) year minimum industrial cleaning experience is a plus Required Skills or Training: * Excellent attention to detail * Working knowledge of cleaning products and methods * Able to operate cleaning equipment * Physical stamina and mobility Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/16/2019


Cash Management Business Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job With operational and technical expertise for all cash management products and applications, assists in the research, development, and analysis of complex business needs and operational issues with internal and external systems. Emphasis is placed on quality control, strategic planning and implementation, improving processes and increase efficiencies. Major Job Accountabilities * Provides analytical support to the Cash Management team by researching, analyzing and developing new processes to consistently improve efficiencies. * Maintains integrity of all the cash management products and systems, to include CamPlus billing system. * Responsible for the development of training manuals and for the quality control of Cash Management products and services. * Assists in identifying and resolving issues with Cash Management system. * Runs and coordinates user testing on the various Fiserv systems when necessary. Assists in the writing of test scripts for cash management system testing and provides results in writing. Education Requirements Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field from an accredited university or college preferred. Minimum Experience Required Three (3) to five (5) years banking, cash management and project management experience preferred Required Skills or Training * Must have knowledge of cash management products, systems and applications. * May be required to become certified in cash management. * Understands principles, practices and methodologies of the systems development life cycle * Experience with Microsoft Office Applications including Excel- pivot tables and charts * Experience in Access, Visio, and PowerPoint preferred * Excellent verbal and written communication skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/5/2019


Collections Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Collect on past due consumer and business banking accounts in a timely, orderly and professional manner while following standardized collections procedures that comply with Federal and State collection and bankruptcy laws. Major Job Accountabilities: * Responsible for minimalizing losses related to past due retail consumer accounts such as mortgage loans, consumer loans, lines of credit, credit cards, overdrawn accounts via collection calls and/or correspondence in a good oriented environment using defined procedures. * Assist borrowers with collection related issues to include but not limited to: account adjustments, client discrepancies, customer reconciliations, and account settlements. * Apply knowledge of company products and services, policies, procedures, and collections systems when communicating with delinquent customers to properly evaluate and analyze account information to identify trends for possible risk and negotiate repayment terms to bring the account current. * Perform skip tracing activities as needed or assigned to aid in locating a debtor. * Document communications and collection efforts completely, accurately, and succinctly. * Identify issues attributing to account delinquency and be able to escalate matters when necessary. * Provide superior customer service in a professional and fair manner while assisting the borrower with financial hardship. Minimum Education Requirements: * High School or Equivalent Experience Required: * Two (2) years customer service experience and One (1) year Call Center/Banking Experience or * Two (2) years collections experience (highly preferred) Required Skills or Training: * Strong communication and negotiation skills to deal with customers in adversarial situations and resolve problems using sound judgment. * Must be goal-oriented with a strong attention to detail. * Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment. * Proficient with using computers and utilizing multiple programs to perform research. * Commitment to excellent customer service. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/26/2019


Command Center Monitor

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Monitors, processes and responds to security or safety incidents in accordance with Corporate Security policies and procedures. Facilitates the resolution of urgent calls and assists in resolving alarm system maintenance and service needs. Supports central command center monitoring and prepares detailed reports of incidents/activities. Major Job Accountabilities * Receives and processes requests for security access to secured bank branches and facilities; issues company ID badges for teammates, vendors and visitors and ensures that badges have proper access according to position and facility. Performs other access control administration, monitoring, or reviewing functions on an ad-hoc basis. * Monitors and processes robbery, burglary, fire, life/safety and other alerts; submits correspondence and maintains logs; works with law enforcement agencies in reporting cases; receives requests for emergency services and responds and routes them accordingly; reviews digital camera systems and assists with any necessary investigate processes. * Responds to calls concerning failed cameras, security systems, alarm, codes, readers, panels or other problems and notifies various bank groups and vendors for corrective action. * Develops working relationships within the Bank and acts as liaison with Federal, State and local law enforcement agencies and peers in other associations. Education Requirement High School or Equivalent Experience Required * One (1) plus years minimum experience in alarm monitoring and CCTV Monitoring or other Security/Loss Prevention experience Required Skills or Training * Familiar with Federal and State laws and regulations relating to security and investigate fields * Working knowledge of security alarm, computer systems (access and CCTV surveillance systems) preferred. * Requires proficient skills in computer use and Microsoft Office software applications. * Requires relationship building, problem solving, and negotiating skills. * Effectively communicates with technical and non-technical staff at varying organizational levels. * Requires excellent written, verbal, and customer service skills. * Requires ability to work under pressure and meet multiple priorities and project deadlines. * Works under minimal supervision; uses sound judgment and discretion in performing work duties and works cooperatively with others. * Must be able to maintain a high degree of confidentiality. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/18/2019


Commercial Account Services Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Ensures superior customer experiences for commercial clients and supports the Commercial Banking Officers related to the sales function. Opens and maintains commercial client deposit accounts. Receives inquiries, performs research, resolves issues, and responds to clients, Commercial Banking Officers, and other branch or department personnel. Major Job Accountabilities * Ensures superior customer experiences for commercial clients: * Participates in new and existing customer calls to ensure accurate set-up * Establishes and maintains close working relationships with business units, back office operations, and payment processing areas to promote continuous improvement in products, services and processes * Monitors customer feedback and service * Participates in annual customer account planning and review * Keeps current with all commercial banking products and services to enable informed client advice and identifies cross sale opportunities. Education Requirements High school diploma or equivalent Experience Required * 3-5 years of banking or customer service responsibilities with demonstrated ability to interface with a wide range of clients and client issues. * 1+ years of commercial banking experience. Required Skills or Training * Excellent written, verbal, listening, and presentation communication skills to effectively communicate with customers, vendors, teammates, and consultants. * Able to remain flexible in a demanding work environment and adapt to rapidly changing priorities. * Able to prioritize and manage multiple assignments to ensure critical deadlines are met within established standards with thorough, accurate and quality work products. * Demonstrated ability to manage and work independently, effectively and efficiently under pressure. * Self-motivated with excellent organizational skills. * Resourceful, with strong analytical skills required for researching problems, interpreting and applying established policies and procedures to effectively resolve client questions or issues in regards to all commercial products and services. * Proficient in using Microsoft Office applications. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 9/4/2019


Corporate Recruiter

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Facilitates the recruiting, application, hiring, and onboarding process for internal and external job candidates. Consults with hiring managers to identify staffing needs and job qualifications, and provides guidance throughout the candidate search process. Major Job Accountabilities * Uses various sourcing methods and techniques to find qualified candidates for permanent, temporary, and intern positions. This includes, but is not limited to, social media, job boards, referrals, recruiting firms, and internal website. * Monitors applicant pool, evaluates candidate qualifications, and maintains contact with applicants during the recruitment process. * Builds strong relationships with hiring managers and provides guidance throughout the candidate search. * Monitors and tracks all vacant positions and open requisitions. * Participates in job and career fairs and other recruitment-related events, which may require inter-island travel. * Stays informed of trends and innovative recruiting techniques. Education Requirements * College degree or equivalent work experience Experience Required * Knowledge and working experience of the full recruitment life-cycle * Understanding of applicable employment laws and regulations * Excellent time management and prioritization skills * Demonstrated ability to handle confidential and sensitive information * Strong written and verbal communication skills * Proficient with Microsoft Office applications * Ability to travel as required Required Skills or Training * Strong verbal, written, analytical and interpersonal skills * Demonstrated ability to multi-task Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/3/2019


Corporate Services Analyst

Job Location: Goldbond Building Office-3078
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job Oversees activities and functions of the Corporate Services department including outsourced areas. Identifies sources of products and services to satisfy needs of the Bank and commercial markets. Formulates and provides input to the corporate strategic plan, business plan and operating budget as they relate to Corporate Services. Major Job Accountabilities * Oversees and contributes to the validation of service invoices and costs for existing services. * Contributes to budget preparation and control. Maintain records for review and evaluation and perform special management studies for input to contract negotiations. * Ability to communicate with various business partners and setup meetings for collaboration concerning current or future services needed for the organization. * Follow and monitor business plans and strategies to ensure effective, efficient, customer-oriented operations in support of the branches, departments, as well as the corporate strategic plan and objectives. Includes (but not limited to): * Researching and evaluating opportunities to centralize operations to improve the performance of Corporate Services; * Contributes and participates in the testing of system analysis and software development for projects of significant complexity Education Requirements * High School Diploma or Equivalent * Associates Degree in Business Administration or Accounting is preferred Minimum Experience Required * Minimum three (3) years of experience in financial data processing, production processing activities, account management, or procurement. * Minimum three (3) years of demonstrated work experience and comprehensive knowledge of bank operations, host systems and related applications, legal and regulatory compliance requirements and processes, network and data communication infrastructure Required Skills or Training * Proficient in the use of a PC and all Microsoft software applications * Able to provide input for contract generation, negotiation and vendor management to include analysis of monthly reports and holding vendors accountable to published Service Level Agreements. * Able to generate scope of work and services on required jobs or services requested. * Able to analyze complex data, determine trends, communicate alternatives for courses of action (if necessary) and reach resolution on complex issues. * Excellent collaborative skills. * Excellent written and verbal communication skills. * Able to be flexible and adaptable to rapidly changing environments and situations. * Advanced education or work experience in supply chain management with a demonstrated success in solving complex operational issues is preferred. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/6/2019


Corporate Trainer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Responsible for developing and delivering curriculum and specialized financial services training programs. Ensures achievement of learning goals and objectives. Major Job Accountabilities * Designs curriculum and facilitate programs to support financial services training and improved organizational performance * Facilitates learning using various instructional tools, techniques, and formats such as instructor-led classroom, team exercises, role playing, and group discussion. * Maintains course materials, facilitator guides, instructor manuals, learning aids, and reference materials. * Assesses training programs through surveys, evaluations, and reports. Education Requirements * College (4-year) Degree in Learning and Development, Finance, or related field * Associate Degree in Business Administration or Accounting is preferred Experience Required * Three (3) years minimum experience in Learning and Development * Five (5) years minimum experience in Banking or Financial Services * Three (3) years minimum experience supervising teams Required Skills or Training * Knowledge of financial services and banking * Experience designing and developing blended learning solutions utilizing the ADDIE model * Possess excellent problem-solving abilities and able to perform complex analyses and make sound decisions * Strong verbal, written, and interpersonal communication skills * Excellent presentation and facilitation skills * Proficient with Microsoft Word, Excel, PowerPoint, Outlook Professional Certifications, Licenses, and/or Registration Requirements * Valid US driver's license and access to a motor vehicle to travel for off-site training/meetings Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/14/2019


Customer Call Center Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Who are we looking for: American Savings Bank is committed to making banking easy for customers. As the Customer Service Representative, your primary focus is to deliver an excellent customer experience by making banking easy. The Customer Service Representative is the first point of contact for all in-bound customer calls state-wide and is responsible for providing outstanding customer service. You are responsible for helping customers with inquiries, ranging from account balance to fraud and loan questions. You work with customers to make their dreams possible through friendly conversation and helping them resolve any issues. This role also requires the ability to deal with complex issues and empathize with customers in challenging situations, which means we need someone to be skilled at conflict resolution and think on their feet. Did we mention that we are also looking for individuals who are self-motivated, innovative, and thrive in a fast-paced environment? Who wouldn't want to be a part of a team where fun is part of everyday culture? Learn a little bit more about the role: "Working at CBC has been the best experience I've had working for a company! From day one, everything went smooth and everyone made me feel like I been a part of the family for years. The managers are really encouraging and never hesitate to help with anything you need. Coworkers are always so encouraging and we really have the sense of family in our department. We have such good collaboration and we always pull together to help make banking easier for customers. Every day is an awesome day when you work with all of these wonderful people! They really show you what ohana is all about. Great laughs and great people...that's what sets this company apart from others. I look forward to coming to work every day." -- Kili Brown Minimum Requirements: * One (1) year satisfactory work experience in sales and/or directly servicing customers, including inquiries and complaints. * Good oral and written communication skills * Basic mathematical knowledge * Proficient in use of computers (word processing and spreadsheet), keyboarding and the use of a calculator * Skill in using banking system or online terminals * Skill in using multi-line telephone * Skill and ability to make good decisions on your own * Skill and ability to solve problems independently Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/4/2019


Director of Project Management

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Establishes, maintains and enhances the project management framework the Bank uses to develop, prioritize and manage key initiatives in support of its strategic plan. Ensures that implementation and required activities are accomplished according to the Bank's objectives. Provides coaching and direction in project management techniques. Major Job Accountabilities * Coordinates the development and on-going enhancement of the Bank's project management framework, methodology, procedures, and communication to all affected parties. * Manages implementation of projects, along with progress toward defined objectives and use of the required tools and other activities. * Leads the project management office team to achieve the Bank's goals. * Conducts or oversees training on project management projects. Education Requirements * College (4-year) Degree in Business, Management, Management Science, Statistics, Engineering, or related field Minimum Experience Required * 7-10 years of experience leading large, complex, corporate-level projects. * 3-5 years of experience leading a Project Management Office. Required Skills or Training * In-depth knowledge of and experience in applying project management concepts and practices * Able to conceptualize new ideas and complex technical matters quickly * Able to monitor and interpret information for decision-making and presentation * Prioritizes and manages multiple assignments in a demanding work environment with rapidly changing priorities * Excellent written, verbal, listening and presentation communication skills * Project management experience in a client and/or financial services environment preferred * Process improvement training and experience preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/14/2019


Documentation Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Collaborates with our Business Partners to prepare loan documents and continually improve documentation processes. Responsibilities include reviewing and researching to prepare Commercial loan documents, assisting and coordinating with loan closings, and preparing the loan packet for funding and booking for our Business Partners. * Reviews, researches and processes credit approvals to prepare loan documents for the Commercial, Corporate, Commercial Real Estate and Business Banking Markets * Reviews loan documents prepared by external attorney(s) and works directly with internal and external attorneys, as well as title and escrow companies * Examines the accuracy and integrity of all loan documents prepared via LaserPro * Responds to inquiries, communicates with and supports teammates and business partners across the organization; researches, analyzes and resolves issues * Performs other loan-related processes to perfect and protect the bank's collateral such as insurance tracking, managing certificates of title and other collateral in the bank's possession, and monitoring uniform commercial code filings * Assists with testing related to documentation systems * Identifies process improvement opportunities and participates in special projects within the department * Participates and contributes to the development and refinement of internal procedures and new documentation strategies Education Requirements: * College (4-year) Degree * Major Field of Study: Finance, business, paralegal, or juris doctor degree or experience in commercial markets or commercial credit may be accepted in lieu of documentation experience Required Skills or Training: * Ability to understand and review loan and entity-related documents for accuracy, compliance, and other requirements * Exceptional interpersonal skills and demonstrated ability to work collaboratively with other people and groups * Maintains a positive, professional demeanor, faces difficult situations directly and professionally * Understands and adheres to Regulatory and Compliance requirements, applying this knowledge to assessing and resolving problems * Ability to analyze and resolve problems * Strong organizational skills, able to assess, prioritize, manage multiple works streams to meet or exceed deadlines * Technical skills; proficiency in MS Office and other banking applications * Excellent verbal and written communication skills * Knowledge of the LaserPro Documentation and Fiserv systems highly desired * Strong typing skills to be able to provide accurate loan documents * Ability to make sound decisions based on established guidelines, knowledge, and experience; ability to handle medium risk-based decisions * Primarily self-directed with the ability to complete daily assigned tasks with little to no supervision * Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/20/2019


E-Banking Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Supports the objectives of the Customer Support Services team through setup, maintenance, servicing, and closing of electronic banking services. Provides bank representative services by assisting with all bank products and services. * Analyzes data to monitor performance and identify risks and trends associated with online banking, bill pay, money transfers, mobile banking, new web account openings, and mobile deposit. * Monitors and investigates suspicious activity that may fall within the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulations, reporting concerns & findings to the appropriate bank authority * Addresses suspicious activity directly with customers, corporate security, and other bank teammates as appropriate to resolve the identified concern. * Intakes consumer and small business customer inquiries both directly with the customer and internally from Customer Banking Center, Branch Help Desk, branches, etc. addressing client questions and/or issues in a professional and courteous manner. Analyzes situations and resolves concerns and prepares written (email) responses. Assists customers via secure message, email or phone. * Reviews decedent processing, do not bank, fraud SWAT, workflow, online banking enrollment, and mobile deposit. Inboards online banking enrollments and completes system administrator changes for small business customers. Analyzes mobile deposit checks to ensure negotiability points are met and decision funds availability of the check. Minimum Education Requirements: * High school or equivalent Minimum Experience Required: * 1 year direct experience with retail banking operations and systems (deposit loan, mortgage, and/or credit card application systems) is preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/30/2019


End User Administrator

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Provides day-to-day support to the organization's end user laptops, desktops printers, peripherals and applications. This position interfaces directly with end users and various departments, providing troubleshooting on desktop/peripheral issues to resolution; serves as a point of escalation for Technology Help Desk. Manages the Move/Add/Change and Technology Equipment Request (MAC/TER) processes. Essential Functions of the Job: * Provides quick and efficient technical response to end-user system disruptions or problems. Troubleshoots, performs software/hardware installs/fixes, and documents resolutions for all desktop user-initiated requests. Provides Windows OS/Microsoft Office application support, as needed * Installs and performs set-up of hardware, software, and other computer devices for desktop users across the enterprise. Provide on-call and/or after-hours technical support * Performs build, development, troubleshooting and testing of computer images for desktop and laptop computers across the enterprise * Maintain desktop software operational methods and procedures, modifying when appropriate; prepares software and hardware evaluations, providing to management for review * Conducts patch management and vulnerability management activities for all applicable software and hardware. Supports multimedia hardware across the enterprise * Research and contribute technical resolutions and process improvement via interaction in technical discussions and knowledge base documentation * Procures IT equipment and supplies needed for enterprise employees (new hire hardware/software, replacement hardware, etc.) Education Requirements: * College (4-year) Degree in Computer Science, Information Systems, or related field Experience Required: * One (1) year minimum working knowledge of computer hardware and peripherals generally maintained in a business office environment * One (1) year minimum customer service experience where accountable for timely response/resolution to client issues or concerns Required Skills or Training: * Demonstrates highly effective interpersonal skills focused on developing customer rapport * Experienced with Windows 7 OS and Windows 10 OS, and all versions Microsoft Office Suite including MS Project and Visio * Possesses basic technical working knowledge of HP and Xerox printers * Demonstrates strong writing and documentation skills Professional Certifications, Licenses, and/or Registration Requirements * A+ Certification (or must obtain within 3 months of hire) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 12/11/2017


Enterprise Project Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Manages the overall direction, coordination, planning, execution and completion of medium to large and complex, enterprise-level projects. Enterprise projects include both technology and business-related deliverables. Builds relationships with technology and business teammates and successfully balances the needs of the project stakeholders with the objectives of the project. Leads and drives the project to completion while ensuring consistency with company strategy, commitments and goals. Major Job Accountabilities * Understands the Banks' vision, strategic objectives, priorities, workstreams, and valuation linkages for all projects & initiatives and facilitates the definition of project scope, goals, and objectives. * Develops detailed project management plans and identifies project task and deliverables to build a project schedule. Drives and manages the project according to the plan to achieve the desired objectives and delivers the approved scope on-time, within budget, and with the expected quality. * Provides direction, support, and leadership to a cross-functional team comprised of teammates from all levels of the enterprise. * Assists in building business case justification for projects, including financial analysis, cost/benefit analysis, and definition of appropriate metrics to measure success and benefits. Manages the project to ensure project scope and execution align with the business case and benefit objectives. Manages and controls the project budget. * Acts as a project management mentor and supports informal training of other Bank teammates on project management best practices, tools, and techniques. * Applies critical thinking, conflict management, and process improvement with a solution-oriented mindset. Education Requirements College (4-year) Degree in Business, Accounting, Engineering, or relevant work experience Experience Required * Five (5) years minimum of Project Management experience, with a focus on technology, software development, application implementation, process improvement, or operations. * Three (3) years minimum of Enterprise-level financial management experience, including budgeting and forecasting, accrual accounting, financial reporting, and cost/benefit analysis. Required Skills or Training * Demonstrated success in the management and implementation of medium to large, complex business- and technology-driven projects. In-depth knowledge and experience in applying project management best practices and familiar with the software development lifecycle. * Demonstrated knowledge of the principles and practices of risk management, accounting/financial reporting, process improvement, and internal controls. * Must be familiar with the vendor procurement process and have demonstrated success with vendor management and driving vendor delivery of an application, tool, or solution. * Must have a positive, proactive, can-do attitude with a solution-oriented approach to problem-solving and project delivery. * Self-motivated with excellent analytical, critical thinking, organizational, and planning skills. Attention to details is a must, with the ability to work under pressure and with tight timelines. * Excellent written, verbal, listening, interpersonal, and presentation skills to effectively communicate with all levels of the organization and external vendor partners. * Strong teamwork, collaboration, conflict resolution, and negotiation skills to partner across varying departments to successfully deliver on a united objective. * General knowledge of the banking and financial management industry, and experience with implementing projects or technology solutions within a bank is highly desirable. * Proficiency in Microsoft Project, Word, Excel, PowerPoint. Familiarity in working with web-based applications is desirable. Professional Certifications, Licenses, and/or Registration Requirements * Project Management Professional (PMP) from the Project Management Institute or equivalent work experience * Knowledge of process and continuous improvement, including basic Six Sigma principles, is desirable. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/14/2019


Enterprise Risk Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Leads efforts to implement process reengineering; serves as a resource throughout the Bank by providing coaching, direction and training on aspects of risk management, internal controls, and process development / redevelopment. Manages the company's Sarbanes-Oxley program. Supports the model risk management framework and model validation assessment activities, particularly relating to models impacting non-credit risk. Major Job Accountabilities * Maintains trusted, collaborative, relationships with organization management to promote an appropriate level of engagement in Enterprise Risk Management activities. * Partners with and provides guidance and assistance to business unit management to: * Identify, evaluate, understand, manage, mitigate and communicate significant risks * Prepare risk self-assessments, including analyzing processes, identifying gaps and creating action plans * Evaluate, recommend and implement process design improvements to achieve greater efficiencies * Develop solutions to capitalize on opportunities or to mitigate risks * Build strong alliances to positively influence identification and resolution of significant risks and opportunities. * Provides risk management support and actively participates in major initiatives as appropriate, including projects, and significant system/process implementations. * Develops and evaluates the market and operational risk profiles for the Enterprise Risk Management program * Develops methods and models to measure and monitor market and operational risk * Contributes to the development and annual planning for ERM activities, budgets and resources * Provides support for the Company's insurance program * Supports enterprise risk reporting requirements for Executive Management and the Risk Committee of the Board * Creates and delivers presentations to Executive Management and the Board for risk reporting * Directs the Bank's Sarbanes-Oxley compliance program: * Serves as a liaison between Senior Management, business unit management, internal and external auditors * Establishes and communicates the SOX Compliance Program's position to external auditors with regard to methodology and approach * Oversees documentation and testing activities performed by Internal Audit * Performs the annual company level risk assessment. * Supports the model validation and stress test evaluation processes * Assists with validation of qualified models and evaluation of stress testing methods and assumptions * Provides guidance and training to model owners on model documentation and testing. Education Requirements College (4-year) Degree in Business Administration or related field Experience Required * Ten (10) years minimum general business or banking experience or related experience required * Ten (10) years minimum experience in or working knowledge of key banking functions, operational processes and internal control Required Skills or Training * Demonstrated ability to identify, develop and implement efficient and effective processes Working knowledge of information technology, particularly how systems and applications integrate with business processes and operations * Able to work independently and effectively multitask to manage and execute multiple complex projects within required timelines and expectations and amid a continuously changing environment * Strong written, verbal, presentation and interpersonal skills to effectively communicate with, positively influence, and partner effectively with various groups or individuals within the Bank * Demonstrated critical thinking, sound judgment and analytical skills * Energetic and positive with an inquisitive nature; resourceful and able to seek out information sources * Advanced PC/systems skills including proficiency with Microsoft Office tools Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/13/2019


Financial Consultant

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Manages a book of business by maintaining relationships with customers. Solicits prospective customers and sells suitable investment and insurance products. The Financial Consultant partners with branches and licensed branch employees to grow the investment and insurance business. * Provides individual customer financial planning and advice and use advisory, insurance, annuities, and investment company products based on needs * Uses engagement and discovery process to uncover need and use consultative approach to financial planning * Ensures own work and branch office is in compliance with applicable laws, regulations, and guidelines * Generates OneASB cross referrals for business partners * Develops a business plan to achieve sales goals and marketing activities * Conducts presentations and solicits prospective customers for investment and insurance products/services based on customer suitability * Services existing investment/insurance customers in assigned branches * Contacts all assigned leads and branch referrals for appointments and sales presentations. Tracks and reports results to branches and/or management * Conducts branch meetings and training on a regular basis for all assigned branches * Oversees, mentors, and trains licensed branch employees in assigned branches * Meets production and revenue goals as determined by management. Prepares and submits all required reports in a timely manner. * Keeps management abreast of customer relationships and any potential issues that may arise and reports any written or verbal complaints immediately Minimum Requirements: * Current Series 6, 63 and 65 or 66 securities licenses (Series 7 Preferred) * Current State of Hawaii life and health insurance licenses or equivalent * Three years direct sales experience in the securities and/or insurance business * CFP, CLU, ChFC or equivalent designations preferred or taking classes towards earning these designations within one year from date of hire * Competent in the knowledge and use of computers, email, spreadsheets, word processing and the internet. * Current State of Hawaii driver's license and access to transportation * Able to communicate effectively both verbally and in writing * Able to communicate with both individuals and groups * Able to work during the branch hours of the assigned branches Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/12/2018


Financial Planning Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Serves as a trusted advisor to the division senior management by providing assistance and support with business planning and analysis, budget/forecast development and variance tracking and analysis activities. Works with division senior management to ensure that the FP&A business plan is aligned with the Company's strategic plan and the financial impact of strategic initiatives are aligned with business plan objectives. * Understands and assesses functions and needs of assigned business unit(s) * Assists in business plan development and forecasting process, including developing assumptions/scenarios for business planning, assisting line of business management with initiative development in support of corporate financial goals * Designs and develops reports for use by multiple levels of management for variance analysis and forecasting efforts * Assists division senior management with monthly tracking, analysis and reporting of actual results against plan results * Proactively develops ideas and suggestions for business process improvements * Assists with the development, enhancement and implementation of the bank's planning and analysis framework, including the use of efficient and effective automated planning tools * Assists with performing department's monthly processes and directs the work of financial analysts on the team * Independently designs and develops tools and reports to perform various requested financial analyses Minimum Education Requirements: * College (4-year) degree in Accounting or Finance Minimum Experience Required: * 3 years experience in financial reporting and preparation of financial reports. Experience in banking or financial services industry is preferred. Required Skills or Training: * Experience with enterprise-wide planning and budgeting systems to include, but is not limited to, development of calculations, and design, development and testing of financial models preferred * Working knowledge of the principles of accounting for financial institutions, preferred * Self-motivated with excellent organizational and time management skills * Thorough understanding of generally accepted accounting principles * Working knowledge of banking operations * Self-motivated with excellent organizational and time management skills * Proficient PC skills utilizing Microsoft Office (Word, Excel, PowerPoint) * CPA is preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


Financial Reporting Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Provides reporting of accurate, relevant and timely financial information to include the preparation of detailed financial disclosures under U.S. Generally Accepted Accounting Principles (GAAP). Position plays a key role in the overall preparation of reports filed with the Securities and Exchange Commission (SEC) through the parent company, including Forms 10-K, 10-Q, and 8-K. Major Job Accountabilities * Prepares financial statements and other financial information for inclusion in quarterly and annual SEC filings, ensuring compliance with all reporting and disclosure requirements under U.S. GAAP and the SEC, as applicable. * Coordinates with various teammates throughout the Bank to receive the necessary input and disclosure support to prepare SEC filings; gathers, complies, reviews and analyzes data for accuracy, completeness and consistency. * Assists in the accurate and timely closing of the general ledger in accordance with GAAP. * Responsible for the preparation, interpretation and variance analysis of monthly financial statements to include reports to the Bank's Board of Directors, Audit Committee and Regulators. * Assists in researching, developing and implementing corporate accounting policies and procedures. Assists in researching and recommending accounting treatment and report presentation of various transactions within the constraints of U.S. GAAP and SEC requirements. * Provides on-going assistance and training on financial reporting issues to all levels and areas of the Bank. * Implements and complies with internal control structure over financial reporting in accordance with the requirements of the Sarbanes-Oxley Act of 2002 (SOX). Education Requirements * College (4-year) Degree in Accounting, Finance, or related field Experience Required * Four (4) -- Six (6) years minimum experience in accounting and financial reporting * Banking industry knowledge preferred Required Skills or Training * Thorough knowledge of U.S. GAAP to efficiently research, identify, interpret, and provide written analysis of accounting treatment and implementation of accounting/reporting changes. * Working knowledge of SEC rules and regulations for periodic reporting. * Excellent analytic skills to quickly understand issues and implications of given situation and formulate action steps to resolutions. * Exceptional organization and time management skills. * Proficient in using Microsoft Office (Outlook, Excel, Word and PowerPoint, etc.) * Excellent written and verbal communication skills. * Able to work independently, effectively, and efficiently under pressure. * Must remain flexible in a demanding work environment, able to adapt to changing priorities while meeting project timelines. Professional Certifications, Licenses, and/or Registration Requirements * CPA is preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/10/2019


General Ledger Reconciliation Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Ensures that all general ledger accounts are processed accurately and reconciled daily to minimize financial exposure and provide accurate financial reporting for the bank. Researches and resolves exceptions in a timely manner. Major Job Accountabilities Processes general ledger accounts by: * Gathering data and obtaining supporting documentation from multi-cost center general ledger accounts. * Reconciles general ledger accounts in a timely and efficient manner to minimize potential high risk to the bank, including the reporting of reconciling items meeting resolution thresholds. * Resolves all general ledger discrepancies. Communicates with the branches and departments on a daily basis to resolve out-of-balance conditions for all general ledger accounts affected by processing. * Recommends process improvements to correct error conditions. Education Requirements * High school diploma or equivalent Experience Required * Minimum 3 years of work experience in an office environment, preferably within the financial services industry or related field. Required Skills or Training * Proven work experience that demonstrates the ability to apply logic and reasoning to resolve general ledger discrepancies. * Able to independently use professional judgment in problem solving and resolving error conditions. * Excellent communication (listening, verbal, and written) skills. * Proficient PC skills utilizing Microsoft Office Applications (i.e., Word, Excel, PowerPoint, Outlook) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 9/4/2019


HR Business Partner

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: The HR Business Partner will serve as a consultant to leaders and teammates on human resources-related issues, develop and communicate policies, educate employees, and implement effective programs. Analyze people-related metrics, trends, and root causes to develop HR solutions that drive increased employee engagement, performance, and results. Work directly with their Director, Business Partner Manager, business leaders, and HR team members, to embed HR strategy into day-to-day work and provide professional HR guidance and support to relevant internal business leaders with the objective of adding value to the business. Major Job Accountabilities * Provides day-to-day assistance and guidance to ASB leaders and teammates on Human Resources-related issues. Acts as a teammate champion and change agent. * Works with the Manager of the HR Business Partners team to develop and implement effective HR processes, programs and practices. Provides HR policy guidance and interpretation to leaders and teammates. * Assists business leaders to integrate HR processes, programs and practices into their daily operations. Assesses and anticipates HR-related needs. * Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions) * Partners with HR functional teams (e.g. Operations, Benefits, Compensation, Recruitment, Engagement & Communication, HR Finance) to support HR Business Partner deliverables. * Acts as an ambassador for HR across a wide variety of internal and external forums. * Maintains in-depth knowledge of legal requirements related to day-to-day management of teammates, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. * Resolves complex employee relations issues through effective, thorough and objective investigations. * Maintains an effective level of business literacy and stays current on HR trends and practices. Education Requirement College (4-year) Degree in business administration, HR management, or related field Experience Required * 7+ years progressive experience working in multiple disciplines within Human Resources. * Employee Relations background is a plus. * Experience in banking industry desired. Required Skills or Training: * Maintain knowledge of progressive HR practices and trends. * Ability to recognize trends and develop recommendations based on data analysis. * Significant knowledge of HR policies and talent management practices. * Ability to perform complex analyses and interpret applicable laws and regulations. * Excellent verbal, written, presentation, and interpersonal communication skills. * Superior organization skills and dedication to completing projects in a timely manner. * Experience with long-term strategic planning and leading complex change management projects. * Ability to lead, work calmly, and deliver quickly and error-free during stressful times. * Working knowledge of HR policies and talent management practices. Professional Certifications, Licenses, and/or Registration Requirements * PHR/SPHR or SHRM-CP/SHRM-SCP a plus Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 11/10/2017


Information Security Operations Engineer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Supports the bank's information security program through detection and analysis of all technology-related security events. Works across the enterprise to ensure the safeguarding of all protected information assets and data. Maintains subject matter expert level knowledge of security tools and techniques, incident response, containment, and recovery. * Responsible for escalation support, security tickets, and security incident response. * Services as project manager for key security initiatives. * Performs incident monitoring and reporting that includes analysis and correlation of information or data for the purpose of identifying intrusion attempts, vulnerabilities, and/or compromises to Bank systems. * Ensures technical enforcement of internal security policies to maintain the integrity of the networks, systems and applications utilized throughout the organization, including functionality of user access controls. * Serves as an information security expert. Maintains current knowledge of evolving information security risks, particularly cyber security, new and evolving trends with mitigation tools and changes to security regulations affecting financial institutions. * Performs security event monitoring and correlation using the SIEM, data loss prevention, and other tools to detect and respond to security events. * Develops and implements threat mitigation strategies. Performs event reporting and trending analysis. * Ensures work performed is compliant with all banking laws and regulations relevant to data security. Education Requirements: * High school or equivalent Experience Required: * 5 years experience Information Security and/or Security Operations experience. Prior experience within a financial services organization is a plus * 3 years working knowledge of security technologies including but not limited to firewalls, SIEM, web proxies, DLP, encryption, IDS/IPS and the ability to apply security principles based on best practices and industry standards. Required Skills or Training * Hands-on experience with security architecture, technologies, and solutions. * Experience detecting, analyzing, and responding security events. * Able to apply security principles and oversight based on best practices and industry standards. * Excellent verbal, written and interpersonal communication skills. Able to work collaboratively across the organization. * Excellent organizational skills with strong attention to detail. * Demonstrated experience in network and system administration, programming, systems development, Security Operations Center (SOC), and/or incident response. * Demonstrated proficiency in a broad range of operating systems, platforms, client/server and web applications, and security services such as authentication and encryption technologies; Possesses knowledge of TCP/IP protocols, OSI model and associated vulnerabilities. * Possesses solid understanding of Federal and state laws/regulations relating to information safeguards and controls, including laws such as National Institute of Standards & Technology (NIST). Knowledge of the Federal Financial Institutions Examination Council (FFIEC) and section 501(b) of the Gramm-Leach-Bliley Act is a plus. * Demonstrates in-depth analytical skills, including the ability to consolidate broad data sets from multiple sources, both internal and external, to identify patterns and/or risk factors. * Must be self-motivated with a strong willingness to learn in a hands-on learning environment. Critical thinker with the ability to research, develop and communicate solutions to detect security incidents in a timely manner. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/18/2019


Information Security Risk Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Supports the company's information security program to ensure that information security standards, practices, & controls are in place to adequately mitigate risk to the bank. Enables proactive, comprehensive, and consistent technology and information-related risk management practices across the bank. * Provide support for security-related FFIEC, and SOC 2 compliance controls and audit systems, services, and processes to verify adherence to company security policies and procedures. * Assist with maintaining and reporting on the bank's security posture that leverage and align to industry frameworks (e.g. NIST, CIS CSC, etc.). * Regularly analyze program/project status, risk management reports, and results from risk assessments and tests of controls. * Develop and maintain IT Security policies and procedures. * Maintain and enhance the IT Security Awareness initiative at the bank. (Bank-wide/departmental information security training, articles/posters, desktop exercises, etc.). * Maintain current knowledge of evolving information security risks, cyber security, new and evolving trends with mitigation tools and changes to security regulations affecting financial institutions. Education Requirements Bachelor's Degree in Computer Science or a related technical field; or the equivalent combination of education; professional training or work experience. Minimum Experience Required * Two (2) years direct experience in developing information security programs and assessing effectiveness of such programs, preferably within a financial services organization. * Two (2) years working knowledge of security frameworks and general areas of Information Security. Required Skills or Training * Demonstrate understanding of a broad range of Security Frameworks and standards such as PCI, NIST, ISO 2700 series, etc. Knowledge of the SOX, Federal Financial Institutions Examination Council (FFIEC) and section 501(b) of the Gramm-Leach-Bliley Act is a plus. * Knowledge of networking, operating systems, platforms, client/server, web applications, and general information security technologies is a plus. * Demonstrates strong interpersonal, verbal, and writing skills to effectively communicate to a diverse audience. * Demonstrates in-depth analytical skills, including the ability to consolidate broad data sets from multiple sources, both internal and external, to identify patterns and/or risk factors. * Able to build and maintain relationships across diverse technical and non-technical teams. * Must be self-motivated with a strong willingness to learn in a hands-on learning environment. Critical thinker with the ability to research, develop and communicate IT risks and controls. Professional Certifications, Licenses, and/ or Registration Requirements Must hold one or more of the following information security certifications (or must be obtained within 12 months of hire: (ISC)2 CISSP or CCSP; ISACA CISA, CISM, or CRISC; CompTIA Security+. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/7/2019


Information Security Risk Program Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: The Information Security Risk Program Manager leads the team to identify information security risks, improve information security awareness, education and training, and implement the Information Security program. Supports the company's information security program to ensure that information security standards, practices, & controls are in place to adequately mitigate risk to the Bank. * Works with IT and internal operations to ensure the safeguarding of all confidential, proprietary, privileged, and protected information assets, including customer data. Monitors essential processes to ensure compliance with policies, standards, practices and guidelines. Assists with information security compliance with applicable laws and regulations, regulatory requirements and Bank policies and procedures, including but not limited to GLBA, FACTA, PCI DSS, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. * Develops and performs information security and vulnerability assessments, testing on applications, systems, and infrastructure to ensure appropriate protection of sensitive customer and company information; performs risk analysis and recommends remediation for deficiencies. Tracks and reassesses remediation(s) to ensure compliance with policies and operational standards. * Leads Information Security risk management activities including information security risk assessment, vendor reviews, and manages the remediation of identified gaps and issues. * Provides reporting and measurements of program effectiveness and provides analysis to senior management. * Ensures technical enforcement of internal security policies to maintain the integrity of the networks, systems and applications utilized throughout the organization, including functionality of user access controls. * Develops and conducts bank-wide/departmental information security training. Maintains current knowledge of evolving information security risks, particularly cyber security, new and evolving trends with mitigation tools and changes to security regulations affecting financial institutions. * Recommends, maintains, develops, and revises all information security governance documentation. * Acts as a subject matter expert for information security with respect to Technology, Enterprise Risk, and other related teams across the bank. * Builds and matures a culture focused on the proactive awareness and improvement of the risk environment. * Ensure work performed is compliant with all banking laws and regulations relevant to data security. Education Requirements: * College (4-year degree) in Computer Science or a related technical discipline; or the equivalent combination of education; professional training, or work experience. Experience Required: * 10 years direct experience in developing information security programs and assessing effectiveness of such programs, preferably within a financial services organization. * 5 years leading information security risk assessments, vendor risk management programs, developing information security awareness and education programs, managing information technology or security projects, Sarbanes Oxley, Federal Financial Institutions Examination Council, and Gramm-Leach Bliley Act. Required Skills or Training: * Possesses good working knowledge of security principles, risk assessment policies and standards; demonstrates solid understanding of security best practices, products and technologies, including wireless security and virtualized security. * Possesses solid understanding of Federal and state laws/regulations relating to information safeguards and controls, including laws such as National Institute of Standards & Technology (NIST). Knowledge of the Federal Financial Institutions Examination Council (FFIEC) and section 501(b) of the Gramm-Leach-Bliley Act is a plus. * Demonstrates strong written, verbal, and interpersonal skills to effectively communicate complex IT security concepts to a diverse audience. * Demonstrates in-depth analytical skills, including the ability to consolidate broad data sets from multiple sources, both internal and external, to identify patterns and/or risk factors. * Must be self-motivated with a strong willingness to learn in a hands-on learning environment. Critical thinker with the ability to research, develop and communicate solutions to detect security incidents in a timely manner. * Demonstrated experience in the areas of continuous monitoring, vulnerability management, Incident Response, Security Operations Center, malware anaCurrent certification in one or more of the following is preferred: (ISC)2 CISSP or CCFP, ISACA CISA, ISACA CISM, SANS GIAC, EC-Council ECIH, or EC-Council CHFI.lysis and/or reverse engineering is a plus. Professional Certifications, Licenses, and/or Registration Requirements * One (or more) of the aforementioned information security certifications preferred or must be obtained within 6 months of hire Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/23/2019


IT Audit Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for the planning and execution of assessments of internal control and risk management activities, with an emphasis on risks related to Information Technology and Information Security. Use judgement and experience to carry out a comprehensive internal audit plan in an effective manner with minimal supervision. Document and communicate audit findings and recommendations to Management and the Audit Committee. * Plans, develops, and executes specific audit procedures to meet planned objectives of audits of complex Bank technology activities, including technology in support of regulatory compliance and finance. * Formulates recommendations regarding control deficiencies and system ineffectiveness; identifies areas for improved control, cost savings, and operational efficiencies. * Prepares or reviews audit documents, work papers, audit reports, memoranda, and presentations; presents information in a clear, concise, and persuasive manner to the Audit Committee and management, as deemed applicable. * Meets and communicates with Management to perform audit procedures and provides status updates, findings and recommendations, and forward looking insights. * Drives the IT audit risk assessment and track for significant changes in risk factors. * Manages a team of IT auditors to drive completion of technology and information security audits. * Supports the Internal Audit relationship between technology and information security. Minimum Education Requirements: * College Degree in Accounting, Economics, Business, Information Systems, Computer Science, etc. Minimum Experience Required: * 3 years - Auditing * 5 years - Information Security, Network or PC operating systems, SDLC, Business Continuity, Computer Operations Required Skills or Training : * Strong listening, verbal, and written communication skills * Ability to apply independent judgement on complex issues. * Ability to interact with a wide range of internal and external constituents. * Strong problem-solving and analytical skills. * Proficient in Microsoft Office applications (ie. Word, Excel, Visio, PowerPoint, Outlook). * Proficient in data analytics and the ability to use tools such as ACL preferred. Professional Certifications, Licenses, and/or Registration Requirements * CPA, CIA, or CISA, PREFERRED * CISSP PREFERRED To apply, please email npodo@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 10/23/2017


IT Help Desk Support Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Responsible for providing technical support and customer service to ASB employees to enhance productivity in the effective use of computer technology. Serve as an escalation and support point for the other Support Analyst teammates in resolving issues presented to the Helpdesk. May conduct training sessions for new helpdesk analysts as well as support the implementation of new helpdesk processes and procedures. The lead actively participates and contributes to the development of team goals and objectives. The Lead IT Customer Support Analyst also maintains knowledge base systems and the call tracking database to enhance quality of problem resolution. Major Job Accountabilities * Responsible for delivering IT production support services that enable the business and enterprise users to be successful by analyzing and resolving the most complex incidents, problems and service requests, following the defined support processes. This role collaborates across the production support department to ensure the integrity and availability of IT production systems and services. Manage the support processes and applies expert knowledge about multiple business functions across the department, ensuring adherence to, as well as improving upon, processes and procedures. * Manages the Incident Management process for reported incidents, such as, recording and monitoring incident progress, effectively describing the symptom/cause and/or resolution, classification of severity values, and resolving them when appropriate or referring them to higher level support if required. Takes over escalated tickets/work orders from Helpdesk team that require additional troubleshooting and follow-up. Escalates tickets to other Tech teams as appropriate. * Produces appropriate reports on Helpdesk statistics and weekly performance reports. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel. * Recommends system and process improvements including procedures, training, and enhanced documentation. Create and documents detailed procedures for other Help Desk analysts. Provides recommendations to management on ways to increase first call resolution and customer satisfaction. * Provide problem-solving and technical skills necessary to respond to clients' issues and inquiries using a variety of diagnostic tools and fundamental knowledge of systems and applications. Strong interpersonal skills are required to guide clients through varied situations, maintain composure in stressful circumstances, and resolve issues in a timely and professional manner. * Provides mentoring and guidance to less experienced teammates and/or assists them in resolving more difficult issues. Education Requirements 4-year college degree in Accounting or related field or equivalent combination of education and experience Experience Required * Minimum five (5) years of work experience in Information Technology * Minimum five (5) years of work experience in technology customer support * Minimum five (5) years of work experience with Windows 7, Windows 8, Windows 10, Microsoft Server 2012, Microsoft Office, Outlook, Citrix MDM, Citrix Desktop, SCCM, SCEP, SCOM, WSUS, Apple IOS, and Active Directory. * Minimum three (3) years of work experience working in large IT organization (multiple locations, client server technology, WAN, 1200+ client environment) Required Skills or Training * Demonstrates exceptional interpersonal skills, focused on resolving issues and building end user rapport. * Demonstrates an ability to successfully multitask and complete assignments within deadlines, which may have short lead times. * Developed customer service skills, including the ability to diffuse disgruntled end user situations. * Demonstrates strong written and oral communication skills, including the ability to thoroughly document information into electronic recordkeeping systems. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 9/5/2019


IT Operations Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Responsible for completing tasks that directly relate to ensuring technology systems are available and operating efficiently for normal business operations. Work in split shifts to provide coverage throughout the normal business day as well as off hours that require additional technical support. Provide Level 2 Support for escalated issues generated through the IT Help Desk. Provide support for application enhancements, problem and incident management, production support, testing and change control processes. Major Job Accountabilities * Work closely with Vendors and all Technology staff to provide seamless support to the production environment * Log, track, and respond to inquiries, requests and incidents; ensure the production environment meets service levels agreements (SLA) established with the business units * Lead problem analysis, initiate corrective actions, and ensure that status updates are provided to those impacted in a manner consistent with SLAs * Monitor system jobs and performance levels. Develop and maintain the appropriate alerting and reporting processes * Assist in application system updates to current revision levels, as needed * Responsible for entering, updating, and closing technology change/work requests in the system of record in a timely manner * Assess and identify potential solutions for recurring production issues Education Requirements College degree in Computer Science, Engineering, Information Systems, or a related field Experience Required * 1 year troubleshooting application/system related issues * 1 year direct customer service experience where required to provide problem resolutions Required Skills or Training * Ability to learn quickly * Able to demonstrate a logical approach to problem resolution * Demonstrates effective communication skills, both verbal and written. Must demonstrate ability to communicate technical concepts to both technical and non-technical colleagues and provide customer service to a broad range of people * Possesses working knowledge of PC operating systems * Possesses working knowledge of Microsoft Office applications Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


IT Technical Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for selecting, designing, implementing, enhancing, maintaining and decommissioning systems and applications. Assist in developing and executing strategic roadmaps for systems/applications and serves as the primary liaison for the business and vendor to ensure parties are aligned and working towards the organization's goals and objectives. * Assist in developing short- and long-term strategic plans for systems/applications and create plans to execute identified initiatives. * Ensure that business stakeholders and vendors are united in prioritization of projects. * Collaborate with business stakeholders to develop Business Case and Request for Proposal (RFP) documentation, as needed to identify solution alternatives. * Analyze, review and configure programs and systems to increase operating efficiency; adapt program to new requirements either internally or through contracted vendor. * Plan and execute application and system implementations, upgrades, security, and program configuration/maintenance, development and disaster recovery exercises. * Develop, coordinate and execute test plans for system, integration, regression, validation testing. * Develop and maintain documentation of all technical development/implementations and subsequent revisions. * Manage small- to medium-size projects that could potentially impact the entire organization. Defines project scope, approach and resources requirements. * Assist in ensuring vendors deliver agreed-upon service levels and delivery commitments related to projects and system performance. * Participate in contractual reviews and recommend appropriate changes based on corporate IT standards and requirements. * Ensure system, application configuration, and program coding adheres to the Bank's standards and security/technical requirements. * Educate and train users on systems and processes. Minimum Education Requirements: * College degree in Computer Science, Engineering, Information Systems, or related field Minimum Experience Required: * Three (3) years performing business and systems analysis * Three (3) years working experience in analyzing, recommending, and implementing solutions to business workflow problems * Two (2) years managing and/or leading technical projects Required Skills or Training: * Demonstrates strong interpersonal and communication skills with a proven ability to grasp key concepts and communicate effectively with technical staff, business stakeholders and management. * Prior experience in leading and facilitating meetings. * Demonstrated ability to manage projects of small to medium size. * Possesses knowledge of systems development lifecycle methodologies. * Proficient at developing visual models such as workflow/network diagrams in Microsoft Visio. * Working knowledge of PC and Server Operating Systems. * Demonstrates high proficiency with Microsoft Office software applications. * Working knowledge of data and system integration methodologies. * Working knowledge of relational databases and Structured Query Language (SQL). * Possesses basic understanding of networking and telecommunications devices / protocols (DHCP, DNS, TCP/IP, FTP, SFTP, SSH, TLS / SSL). * Basic understanding of web-based technologies. * Demonstrates desire to remain current on changes in technology solutions. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 5/10/2019


Loan Processing Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Processes applicable documentation necessary to complete small business loan transactions in accordance with standard guidelines and procedures. Major Job Accountabilities * Learns to manage a pipeline of small business loan applications, demonstrating process accuracy and timeliness in achieving internal turn-time goals. * Orders and/or proactively follows up on documentation requirements necessary to complete the loan file including but not limited to: Organizational documents, state & other registrations, financial statements, appraisals, etc. * Communicates with Business Relationship Managers, Business Credit Management (BCM) teammates, branch personnel, and outside vendors regarding loans in process. * Prepares initial disclosures, customer letters related to a loan decision, and may review loan documents prior to closing. * Achieves productivity standards and service level agreements, as established by management. * Follows all applicable policies and procedures to ensure compliance with banking laws and regulations relevant to the job's activities. Education Requirements * College (4-year) degree in Business Management, Accounting, Finance, or relevant work experience as described below Minimum Experience Required * 1 year banking experience, either in a client-facing role or in a processing role where attention to detail is exhibited Required Skills or Training * Proficient in use of computers and MS Office applications (Excel, Word, Outlook, etc.) * Excellent written and verbal communication skills * Strong attention to detail, with specific emphasis on accuracy and production of thorough documentation * Able to work in a fast-paced environment, including the ability to shift priorities in response to immediate and/or changing needs. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/6/2019


Loan Servicing Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Ensures a positive customer experience by providing exceptional servicing for a variety of Retail loan products. Supports customer-facing teammates as related to loan servicing and support and continually seeks ways to improve processes and work collaboratively with teammates across all lines of business. Responsibilities include onboarding new loans, servicing existing loans, and off-boarding loans to close for Residential and/or Consumer loans. * Completes new loan/line bookings using a variety of systems and resources * Completes a variety of loan maintenance and servicing tasks * Performs Foxtrot functions to support automated processes * Processes transactions related to loan onboarding, servicing, and off-boarding * Analyzes and processes transactions related to various loan reports; posts transactions to accounts * Calculates interest rate adjustments and payment/billing schedule updates. * Researches, analyzes, and resolves issues * Contributes to development and refinement of internal procedures and other resources * Manages work within stated deadlines * Responds to inquiries, communicates with and supports teammates across the organization * Identifies process improvement opportunities; participates in special projects within the department Minimum Education Requirements: * High school degree; experience in a business-related field or equivalent work experience preferred Minimum Experience Required: * 1 year banking experience, loan operations, or servicing experience Required Skills or Training: * A well-developed sense of the customer's perspective; ability to respond with the customer in mind * Exceptional interpersonal skills and demonstrated ability to work collaboratively with other people and groups * Maintains a positive, professional demeanor; faces difficult situations directly and professionally * Excellent verbal and written communication, including practicing open, honest communication with teammates. * Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle low/moderate risk-based decisions. * Advanced technical skills; proficiency in Microsoft Office and other banking applications; * Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance. * Strong organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines. * Ability to thrive in a fast paced, intense environment. * Understands loan payment processing, fee structure, interest calculation; can prepare interest and payment schedules. * Understands and adheres to Regulatory/Compliance requirements, applies knowledge when resolving problems. * Ability to analyze and solve problems. * Knowledge of basic accounting principles and techniques, particularly related to loan processing. * Ability to understand the bank's financial metrics and how the department drives results for the bank. * Ability to complete daily work with minimal supervision. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Loan Servicing Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Leads production activities of the Retail Loan Servicing team and supports teammates in ensuring a positive customer experience. Directly supports Loan Servicing Representatives I & II and provides assistance to teammates in other areas of the Bank as related to loan operational activities. Continually seeks ways to improve processes and works collaboratively with teammates across all lines of business. * Supports daily operations of loan processing functions to ensure an outstanding customer experience by assisting the team with processing daily work, which may include new loan/line bookings, loan maintenance and servicing tasks. * Runs Foxtrot to support automated processes, analyzes and processes transactions related to various loan reports, calculates interest rate adjustments and payment/billing schedule updates. * Leads the team in managing the loan booking and servicing queues to ensure service levels are met or exceeded; processes work when needed. * Researches, analyzes, and resolves issues. * Responds to inquiries, communicates with and supports teammates across the Bank. * Supports the team's overall compliance with ASB policies and procedures and applicable banking laws and regulations; ensures that policies and procedures are properly carried out. * Assesses training needs and supports development plans for teammates. Assists with training teammates; planning, assigning, and directing work. * Assists with productivity and quality reports; ensures monthly tracking is accurate. * Assesses processes and workflows; identifies and drives improvement in processes in collaboration with other teammates or business units to improve customer experience and efficiency. * Provides operational support for loan and related systems; serves as a subject matter expert on loan booking systems. * Assists with special projects. Education requirements * High School Diploma or equivalent Expereince required * 5 years banking experience, loan operations or servicing experience. Leadership expereince preferred Required Skills or Traning * A well-developed sense of the customer's perspective; ability to respond with the customer in mind * Exceptional interpersonal skills and demonstrated ability to work collaboratively with other people and groups * Maintains a positive, professional demeanor; faces difficult situations directly and professionally * Excellent verbal and written communication, including practicing open, honest communication with teammates. * Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle medium risk-based decisions. * Advanced technical skills; proficiency in Microsoft Office and other banking applications; * Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance. * Strong organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines. * Ability to thrive in a fast paced, intense environment. * Understands loan payment processing, fee structure, interest calculation, and prepare interest and payment schedules. * Understands and adheres to Regulatory and Compliance requirements, applying this knowledge to assessing and resolving problems. * Self-directed with the ability to provide clear direction to others. * Attainment of in-depth knowledge and proficiency regarding bank loan products, systems, procedures, documentation, and all applicable regulatory guidelines. * Demonstrated work experience in problem analysis and problem resolution at functional level with the growth ability to apply strategic. * Ability to review processes and recommend changes for improvement to achieve efficiency, effectiveness and compliance in bank loan operations. * Knowledge of basic accounting principles and techniques, particularly related to loan processing. * Ability to understand the bank's financial metrics and how the department drives results for the bank. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/6/2019


Manager, HR Business Partner

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Manages the HR Business Partner team and serves as a consultant to ASB leaders and teammates on Human Resources-related issues. Develops and communicates HR policies. Works to embed HR strategy into day-to-day work and provides guidance and support to ASB leaders with the objective of adding value to the business. Major Job Accountabilities * Assists business leaders to integrate HR processes, programs and practices into their daily operations. * Develops recommendations and solutions to influence the continuous improvement of HR services and processes. * Supports managers in forecasting and planning talent pipeline requirements; participates in the design, development and implementation of innovative teammate retention programs. Acts as change agent, designing processes and approaches to prepare leaders/teammates for ongoing change and transformation. * Reviews and provides guidance on requests for reorganizations/realignments. * Partners with HR functional teams to identify teammate needs and manages delivery of solutions. * Facilitates a strong leadership and coaching culture. * Manages/leads specific projects as determined by the HR strategic plan and contributes to functional and cross-functional initiatives. * Acts as an ambassador for HR across a wide variety of internal and external forums. Education Requirement College (4-year) Degree in business administration, HR management, or related field Experience Required * 7+ years progressive experience working in multiple disciplines within Human Resources. * 3+ years management experience leading a team, including conducting regular one-on-one coaching sessions, performance evaluations and making recommendations to team members regarding performance improvement * Employee Relations background is a plus. * Experience in banking industry desired. Required Skills or Training: * Maintain knowledge of progressive HR practices and trends. * Ability to recognize trends and develop recommendations based on data analysis. * Significant knowledge of HR policies and talent management practices. * Ability to perform complex analyses and interpret applicable laws and regulations. * Excellent verbal, written, presentation, and interpersonal communication skills. * Superior organization skills and dedication to completing projects in a timely manner. * Experience with long-term strategic planning and leading complex change management projects. * Ability to lead, work calmly, and deliver quickly and error-free during stressful times. * Working knowledge of HR policies and talent management practices. Professional Certifications, Licenses, and/or Registration Requirements PHR/SPHR or SHRM-CP/SHRM-SCP a plus Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 9/12/2019


Manager, Retail Loan Operations Administration

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Provides leadership and direction to the Retail Loan Operations team in order to achieve an exceptional customers experience through process improvement utilizing process automation. Monitors the retail loan portfolios for adherence to bank, investor and other applicable policies, procedures, standards, laws and regulations. Major Job Accountabilities: * Delivers an exceptional customer experience through process improvement utilizing process automation. Provides continued support for automation process and tools * Uses data and analytics to monitor retail loan portfolios for adherence to bank, investor, and other applicable policies, procedures, standards, laws and regulations * Ensures department strategy, goals and operating procedures align with the Bank's vision making appropriate modifications when necessary * Ensures compliance with all applicable regulatory and compliance requirements * Establishes key performance metrics to measure and manage the delivery of departmental objectives * Responsible for the hiring, evaluation and development of teammates who deliver high performance and exemplify the core values of the Bank Minimum Education Requirements: * Associate (2-year) or equivalent in Business Administration, Technology Development Experience Required: * Five (5) years minimum of Operational experience in the financial services industry, preferably in a mortgage servicing capacity * Two (2) years minimum of Developing procedural and/or policy documentation * Two (2) years minimum of Direct leadership of a team -- accountable for development and coaching of team members and distribution of work assignments Required Skills or Training: * Promotes a strong risk culture by using constructive dissent to appropriately challenge using data and analysis * Demonstrated advanced understanding of process improvement fundamentals * Demonstrates strong interpersonal skills, both verbal and written, to work collaboratively across the organization * Ability to lead a team, coaching individuals to achieve optimal performance. Effective at conflict resolution * Ability to coordinate and prioritize workload * Possesses strong analytical skills, as well as effective at decision making * Computer skills including advanced knowledge of MS Office software and familiarity with process automation tools Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/17/2019


Marketing Data Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job In support of the Marketing and Customer Experience team, utilizes internal and external data applied to proprietary models to develop a comprehensive understanding of ASB customer behaviors, channel preferences, and financial needs. Major Job Accountabilities * Collaborates with business partners to support and strategize on campaigns and portfolio management. * Documents (in detail) business requirements. * ETL and analyzes data to optimize and challenge the way we do business. * Monitors, forecasts and optimizes performance of campaigns and portfolios. * Delivers, develops and automates "easy to understand" reports and dashboards. * Formulates and presents executive-level messaging. * Responds independently to peer and executive level inquiries as required. Education Requirements * College degree in the field of data science or related quantitative field * Master degree or PhD is a plus Experience Required * Two (2) to three (3) years experience working with SQL or similiar database management tools * Two (2) to three (3) years hands-on experience working in reporting, data and analytics Required Skills or Training * Proficiency in Excel, Power Point and Word * Basic programming skills (VBA, Python, R or similar) * Experience working with visualization tools (Ex: Tableau, IBM Cognos) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/19/2019


Network Engineer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Supports the company's information security program to ensure that information security standards, practices, & controls are in place to adequately mitigate risk to the bank. Enables proactive, comprehensive, and consistent technology and information-related risk management practices across the bank. * Provide support for security-related FFIEC, and SOC 2 compliance controls and audit systems, services, and processes to verify adherence to company security policies and procedures. * Assist with maintaining and reporting on the bank's security posture that leverage and align to industry frameworks (e.g. NIST, CIS CSC, etc.). * Regularly analyze program/project status, risk management reports, and results from risk assessments and tests of controls. * Develop and maintain IT Security policies and procedures. * Maintain and enhance the IT Security Awareness initiative at the bank. (Bank-wide/departmental information security training, articles/posters, desktop exercises, etc.). * Maintain current knowledge of evolving information security risks, cyber security, new and evolving trends with mitigation tools and changes to security regulations affecting financial institutions. Primary Purpose of Job Responsible for design, implementation and maintenance of a network infrastructure that supports the corporate technology strategy. Works with other Technology groups to implement technology components that support the organization's long-term needs. Provides support of assigned software and hardware through monitoring, troubleshooting and issue resolution. Major Job Accountabilities * Supports assigned network software and hardware by maintaining and monitoring status; performs trouble shooting, administration and testing. Performs technical analysis with the use of sophisticated equipment to identify faulty hardware and systems; initiates action to repair or replace. * Diagnose and recommend and/or implement solutions to resolve reports of system trouble, business problems, and customer's questions. * Design, install, configure and support data and voice-related hardware and software. Updates and maintains network documentation. * Implement changes to network configurations during non-business hours, as required. Shared responsibility for continued 24x7 operations of the campus networks and must be able to respond to broad outages in a timely manner. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/7/2019


Personal Banker - Hawaii Kai

Job Location: Hawaii Kai Branch-3011
Location City: Honolulu
Location State: HI
Location Zip: 96825

Description: Primary Purpose of Job: * Apply consultative selling skills with ASB customers to determine potential product/service needs of the respective customer and provide ASB products/services as a solution for meeting client requirements. Guide and assist customers in appropriate product selection and provide direct assistance in establishing accounts for the customer. Provide customer with referral to other product experts, as necessary. Assist customers with account inquiries/issues; research and resolve matters for the customer that results in an outstanding customer experience. Essential Functions of the Job: * Generate sales and deepen client relationship with ASB by providing Bank products and/or services in response to an identified customer need. Assist customers in the selection of the appropriate products and services; refer customer(s) to other appropriate Bank product experts to facilitate potential sales. Assist clients with opening new accounts & directly assist in resolving client issues/concerns. * Perform related assignments within the respective Branch, as needed, including the performance of teller duties. * Comply with all applicable banking laws and regulations, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting. Report improper and suspicious activities to management and in a timely manner. Minimum Education Requirements: * High School or Equivalent diploma Experience Required: * One (1) year minimum experience in sales and/or customer service experience in a retail or financial services firm * One (1) year minimum experience proficiency in the use of personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrates excellent speaking and written communication skills * Demonstrates flexibility and willingness to perform non-sales duties (in support of team success) * Proven capability in developing effective relationships with customers and co-workers Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/26/2019


Personal Banker - Kahala

Job Location: Kahala Mall Branch-3076
Location City: Honolulu
Location State: HI
Location Zip: 96816

Description: Apply consultative selling skills with ASB customers to determine potential product/service needs of the respective customer and provide ASB products/services as a solution for meeting client requirements. Guide and assist customers in appropriate product selection and provide direct assistance in establishing accounts for the customer. Provide customer with referral to other product experts, as necessary. Assist customers with account inquiries/issues; research and resolve matters for the customer that results in an outstanding customer experience. * Generate sales and deepen client relationship with ASB by providing Bank products and/or services in response to an identified customer need. Assist customers in the selection of appropriate products and services; refer customer(s) to other appropriate Bank product experts to facilitate potential sales. Assist clients with opening new accounts & directly assist in resolving client issues/concerns. * Perform related assignments within the respective Branch, as needed, including the performance of teller duties. * Comply with all applicable banking laws and regulations, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting. Report improper and suspicious activities to management and in a timely manner. Education Requirements: * High School or Equivalent Experience Required: * 1 year sales/and or customer service experience in a retail or financial services firm * 1 year proficiency in the use of personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrates excellent speaking and written communication skills * Demonstrates flexibility and willingness to perform non-sales duties (in support of team success) * Proven capability in developing effective relationships with customers and co-workers Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/8/2019


Personal Banker - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job: * Apply consultative selling skills with ASB customers to determine potential product/service needs of the respective customer and provide ASB products/services as a solution for meeting client requirements. Guide and assist customers in appropriate product selection and provide direct assistance in establishing accounts for the customer. Provide customer with referral to other product experts, as necessary. Assist customers with account inquiries/issues; research and resolve matters for the customer that results in an outstanding customer experience. Essential Functions of the Job: * Generate sales and deepen client relationship with ASB by providing Bank products and/or services in response to an identified customer need. Assist customers in the selection of the appropriate products and services; refer customer(s) to other appropriate Bank product experts to facilitate potential sales. Assist clients with opening new accounts & directly assist in resolving client issues/concerns. * Perform related assignments within the respective Branch, as needed, including the performance of teller duties. * Comply with all applicable banking laws and regulations, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting. Report improper and suspicious activities to management and in a timely manner. Minimum Education Requirements: * High School or Equivalent diploma Experience Required: * One (1) year minimum experience in sales and/or customer service experience in a retail or financial services firm * One (1) year minimum experience proficiency in the use of personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrates excellent speaking and written communication skills * Demonstrates flexibility and willingness to perform non-sales duties (in support of team success) * Proven capability in developing effective relationships with customers and co-workers To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


Quality Control Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Conducts loan audits after the loan booking process, to ensure overall compliance with both ASB internal policies/procedures and applicable banking laws/regulations. Responsible for early detection, remediation and reporting of issues. * Conducts daily audits and completes remediation/reporting activities for various audit types, including, but not limited to: new loan activity, loan maintenance processing, Mortgage Electronic Registration ("MERS"), Federal Housing Administration loans, Consumer Financial Protection Borough ("CFPB") customer complaints and flood insurance. * Assists with miscellaneous supporting activities as needs arise such as pulling reports and supporting documents for internal and external auditors, performing special audits at the request of Loan Operations Management, and completing loan file reviews prior to internal and external audits. * Maintains policies/procedures affecting areas of responsibility. * Assists with creating policies/procedures when new audits are assumed. * Keeps current on new regulatory developments affecting areas of responsibilities and communicates new guidance to team. Minimum Education Requirements: * College (4-year) degree in business or related field Minimum Experience Required: * 1-3 years experience peforming internal or external audits for banks and/or completing internal control assessments Required Skills or Training: * Familiarity with loan servicing systems preferred. * Knowledge of servicing guidelines for all investors in the servicing portfolio including, but not limited to, Fannie Mae, Freddie Mac, Hula Mae, and Ginnie Mae preferred. * Knowledge of banking laws and regulations as well as mortgage, consumer, commercial, and small business loan products, documents and servicing. * Ability to interpret and apply policies/procedures and laws/regulations. * Proficient with Microsoft Office products. Experience with Access preferred. * Detail-oriented with excellent analytical, organizational, and problem solving skills * Able to manage multiple priorities and complete assignments while processing high audit volume * Strong verbal, written, and interpersonal communication skills. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Recruiting Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Manages recruitment, orientation and staffing activities for the Bank. Manages or participates in various HR projects as assigned. Major Job Accountabilities Utilizing superior written, verbal and interpersonal skills, manages and facilitates the recruiting, application and hiring processes for job candidates and the on-boarding process for new hires including new hire orientation. Develops, implements and continuously improves the overall recruitment strategy, ensures creation and/or optimum participation in recruitment-related events, and assists with other areas of HR when called upon. Other Responsibilities * Leads, mentors, coaches, trains and evaluates Recruitment team members. Makes recommendation for hiring and termination of employees when appropriate. * Assists Recruitment team with staffing tasks utilizing the Bank's Applicant Tracking System. * Participates in job interviews and the selection process. * Attends job fairs and other recruitment-related events, some of which may fall outside of standard business hours and may be located on neighbor islands. * Responsible for the summer internship program and student tours of the company. * Complies with all applicable banking laws and regulations relevant to the job's activities, including BSA/AML and suspicious activity monitoring and reporting. * Reports improper and suspicious activities to any member of management. * Performs other job-related duties as assigned. Education Requirements * Bachelor's degree in human resources, business administration or equivalent work experience related to the duties and responsibilities of recruiting or staffing strongly preferred Experience * Five (5) or more years of recruitment experience * Three (3) or more years of supervisory experience including conducting regular one-on-one coaching sessions, performance evaluations and making recommendations to team members regarding performance improvement * Demonstrated experience in sourcing through various methods including but not limited to social networking, job boards, applicant tracking systems, etc. preferred Skills/Knowledge * Demonstrated experience and skills in Microsoft Office * Strong verbal, written, analytical and interpersonal skills * Demonstrated ability to multi-task * Ability to make oral presentations Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


Residential Loan Officer - Kona

Job Location: RLS-Kona-1087
Location City: Kailua-Kona
Location State: HI
Location Zip: 96740

Description: The Residential Loan Officer is a commission-based role responsible for generating Residential Loan volume. Works with the Residential Loan customer from origination through loan closing. Identifies cross-sell opportunities and refers to the appropriate sales representative. * Solicits, prequalifies, originates, services customers, and closes residential mortgage loans for ASB and various other lenders. * Conducts the loan interview in a timely, professional manner and responds expediently to loan requests. * Structures financing options based on applicant's data; analyzes financial statements, tax returns, and income and expense statements and makes appropriate recommendations to customers based on customer needs relative to residential lending. * Responds to telephone inquiries and contacts all assigned leads in a timely manner and actively cross-sells and refers customers for other ASB products and services. * Complies with the product profiles, lending policies and procedures for those lenders with whom the company maintains a brokerage agreement. * Conducts real estate presentations to educate real estate personnel about various mortgage programs. * Performs the minimum required business development calls per month to various industry-related business partners. Meets residential loan production budget requirements. * Complies with all regulations and laws pertaining to real estate lending. * Keeps informed of current real estate lending trends relative to rates, fees, sales, and general market trends. * Participates in functions and courses sponsored by lending-related organizations to further his/her knowledge of the real estate industry. Education Requirements: * High School or Equivalent Experience Required: * 2 years direct sales experience in residential lending Required Skills or Training: * Demonstrated sales ability and customer service orientation to servicing existing and new accounts * Knowledge of fundamental accounting principles and skilled in evaluating and analyzing financial statements, tax returns, and income/expense statements as they relate to residential lending. * Knowledge and understanding of banking policies, regulations, and procedures pertaining to residential mortgage lending. * Able to interpret and apply state and federal regulations as they relate to residential lending. * Excellent verbal, written, interpersonal, and presentation skills. * Excellent organization skills and able to meet multiple priorities and project deadlines. * Works under minimal supervision, uses sound judgment and discretion in performing work duties and works cooperatively with others. * Required to maintain a high degree of confidentiality of all information contained in the loan file. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/12/2019


Residential Loan Officer - Maui

Job Location: Kahului Branch-9050
Location City: Kahului
Location State: HI
Location Zip: 96732

Description: Primary Purpose of Job The Residential Loan Officer is a commission-based role responsible for generating Residential Loan volume. Works with the Residential Loan customer from origination through loan closing. Identifies cross-sell opportunities and refers to the appropriate sales representative. Major Job Accountabilities * Solicits, prequalifies, originates, services customers, and closes residential mortgage loans for ASB and various other lenders * Conducts the loan interview in a timely, professional manner and responds expediently to loan requests * Structures financing options based on applicant's data; analyzes financial statements, tax returns, and income and expense statements and makes appropriate recommendations to customers based on customer needs relative to residential lending * Responds to telephone inquiries and contacts all assigned leads in a timely manner and actively cross-sells and refers customers for other ASB products and services * Complies with the product profiles, lending policies and procedures for those lenders with whom they company maintains a brokerage agreement * Conducts real estate presentations to educate real estate personnel about various mortgage programs * Performs the minimum required business development calls per month to various industry-related business partners. Meets residential loan production budget requirements * Complies with all regulations and laws pertaining to real estate lending * Keeps informed of current real estate lending trends relative to rates, fees, sales, and general market trends * Participates in functions and courses sponsored by lending-related organizations to further his/her knowledge of the real estate industry Minimum Education Requirements * High School or Equivalent Experience Required * Two (2) years minimum of Direct sales experience in residential lending Required Skills or Training * Demonstrated sales ability and customer service orientation to servicing existing and new accounts * Knowledge of fundamental accounting principles and skilled in evaluating and analyzing financial statements, tax returns, and income/expense statements as they relate to residential lending * Knowledge and understanding of banking policies, regulations, and procedures pertaining to residential mortgage lending * Able to interpret and apply state and federal regulations as they relate to residential lending * Excellent verbal, written, interpersonal, and presentation skills * Excellent organization skills and able to meet multiple priorities and project deadlines * Works under minimal supervision, uses sound judgement and discretion in performing work duties and works cooperatively with others * Required to maintain a high degree of confidentiality of all information contained in the loan file To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/3/2019


Residential Loan Officer - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job The Residential Loan Officer is a commission-based role responsible for generating Residential Loan volume. Works with the Residential Loan customer from origination through loan closing. Identifies cross-sell opportunities and refers to the appropriate sales representative. Major Job Accountabilities * Solicits, prequalifies, originates, services customers, and closes residential mortgage loans for ASB and various other lenders * Conducts the loan interview in a timely, professional manner and responds expediently to loan requests * Structures financing options based on applicant's data; analyzes financial statements, tax returns, and income and expense statements and makes appropriate recommendations to customers based on customer needs relative to residential lending * Responds to telephone inquiries and contacts all assigned leads in a timely manner and actively cross-sells and refers customers for other ASB products and services * Complies with the product profiles, lending policies and procedures for those lenders with whom they company maintains a brokerage agreement * Conducts real estate presentations to educate real estate personnel about various mortgage programs * Performs the minimum required business development calls per month to various industry-related business partners. Meets residential loan production budget requirements * Complies with all regulations and laws pertaining to real estate lending * Keeps informed of current real estate lending trends relative to rates, fees, sales, and general market trends * Participates in functions and courses sponsored by lending-related organizations to further his/her knowledge of the real estate industry Minimum Education Requirements * High School or Equivalent Experience Required * Two (2) years minimum of Direct sales experience in residential lending Required Skills or Training * Demonstrated sales ability and customer service orientation to servicing existing and new accounts * Knowledge of fundamental accounting principles and skilled in evaluating and analyzing financial statements, tax returns, and income/expense statements as they relate to residential lending * Knowledge and understanding of banking policies, regulations, and procedures pertaining to residential mortgage lending * Able to interpret and apply state and federal regulations as they relate to residential lending * Excellent verbal, written, interpersonal, and presentation skills * Excellent organization skills and able to meet multiple priorities and project deadlines * Works under minimal supervision, uses sound judgement and discretion in performing work duties and works cooperatively with others * Required to maintain a high degree of confidentiality of all information contained in the loan file To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 2/22/2017


Sales Coordinator

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Provides operational support to Financial Consultants (FCs), Associate Financial Consultant (AFCs), and Licensed Branch Employees with customer service requests, new account opening/maintenance and product research. Follows up on pending business, money movement and commissions, provides administrative assistance and acts as liaison with B/D (Broker/Dealer) back office and vendors. * Provides administrative support to assigned Financial Consultants and LBE's, which includes but is not limited to the following: * Answering day-to-day reference questions on product and program changes, processes, and systems * Providing sales materials and supplies to field offices * Processing customer service requests, new business, account inquiries and vendor account issue resolution * Assisting FCs in research and problem resolution. * EnAct entry, maintenance, and updates as necessary * Follows up on pending business, service request completions, outstanding money movements and commissions with vendors and operations team. * Participates in FC customer relationship management and maintenance to include mailings, promotions and periodic service calls. Minimum Education Requirements: * High school or equivalent (college degree is preferred) Minimum Experience Required: * 1+ years direct customer service and/or sales assistance experience, preferably in retail, financial institution or financial services industry setting Required Skills or Training: * Proficient skills in MS Office (i.e. Word, Excel, Access, Outlook) * Strong verbal and written communication skills * Ability to work under pressure with multiple deadlines, use judgment or discretion within own scope of authority * Works with minimum supervision, follows instructions, works cooperatively with others as part of a larger team * Able to adapt to ongoing rapid change and grasp new processes and issues quickly * Able to strictly adhere to policies and procedures within a highly regulated environment Professional Certifications, Licenses, and/or Registration Requirements * Possess Hawaii Life and Health licenses or able to obtain licenses within 6 months of hire (preferred) * Possess SIE, 7, and 66 licenses within 6 months of hire (preferred) To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 4/23/2019


Software Developer II

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Collaborates with key business stakeholders to determine solution objectives and platform requirements. Develops software / services in a service oriented architecture methodology, following the Software Development Lifecycle (SDLC) processes and standards that will safeguard solution security, maintainability and compliance to regulations. Develops deployment strategies that allow for seamless integration between major applications. Responsible for requirements analysis, design, development and maintenance of custom code. Coordinates development efforts between groups to ensure that the business and technical objectives are being met. Major Job Accountabilities * Develop software based on service oriented architecture methodology. * Provide technology consultation to assigned business partners to identify opportunities where technology may provide organizational efficiencies; research, identify and present internally enabling technology solutions for meeting customer requirements. * Provides subject matter expertise and development of software solutions. Utilizes knowledge of integration tools and platforms to develop software solutions to meet business requirements. Designs, develops, tests, tunes and implements custom code using a variety of solutions. * Monitor and periodically assesses the performance of existing software, identifying and developing improvements. * Develop the Software Development Lifecycle (SDLC) processes and standards that will ensure security, maintainability, and regulatory compliance of organizational software solutions. * Collaborates with technical colleagues within the Development team. Foster a positive and collaborative team environment where conflicts are resolved in a positive manner. Conduct interactions in a manner that reinforces team and organizational goals. * Collaborates with key business partners and IT colleagues to clearly understand business needs in order to provide effective solutions. * Provides technical support to business units and other IT departments in response to software development questions or needs. Education Requirements College (4-year) Degree in Computer Science, Information Systems, or related field Minimum Experience Required * Six (6) years minimum experience in Object-oriented programming in a professional work environment * Six (6) years minimum experience of use and administration of source code management systems * Six (6) years minimum experience in systems administration experience using Windows server and workstation-based products; performs install and configures Windows applications and operating systems * Six (6) years minimum experience performing software problem identification and resolution, as well as relational database experience using SQL Server * Three (3) years minimum experience development of services in a middleware environment Required Skills or Training * Possesses a familiarity with software development lifecycle (SDLC) and have strong experience with object oriented programming languages (C# / Java / VB.net) and concepts. * Demonstrates effective communication skills, both verbal and written. Must demonstrate ability to communicate technical concepts to both technical and non-technical colleagues and provide consultation to a broad group of people. * Demonstrated ability to appropriately prioritize multiple assignments and complete work within tight deadlines. Possesses strong time management skills by staying on top of assignments to ensure completion. * Possesses experience in managing projects and cross-functional teams to deliver IT solutions in a time-critical manner, with minimal direction. * Prior experience with all aspects of Information and Network Management, e.g., integration, infrastructure, firewalls, servers, hardware, and software. * Demonstrates outstanding collaboration skills in consulting with business users, IT colleagues, and management. * Possesses strong business process analysis skills and effective at documenting functional requirements. * Demonstrates proficiency in writing batch files, SQL queries and dynamic scripting languages. * Demonstrated experience in providing either direct or indirect leadership to other technical team members through coaching and mentoring. * Experience with middleware platforms such as Mule ESB, WebMethods, Oracle Service Bus, etc. not required, but a plus. * Knowledge of Fiserv products and / or experience in a financial services organization not required, but a plus. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/6/2019


Teller - Kailua-Kona

Job Location: Kailua-Kona Branch-1008
Location City: Kailua-Kona
Location State: HI
Location Zip: 96740

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 2/26/2019


Teller - Kauai

Job Location: Hokulei Village Branch-7089
Location City: Lihue
Location State: HI
Location Zip: 96766

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/17/2019


Teller - Lahaina

Job Location: Lahaina Branch-9047
Location City: Lahaina
Location State: HI
Location Zip: 96761

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply, please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 10/9/2018


Teller - Laie

Job Location: Laie Foodland In-Store-3056
Location City: Laie
Location State: HI
Location Zip: 96762

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/29/2019


Teller I/II - Kihei

Job Location: Kihei Branch-9046
Location City: Kihei
Location State: HI
Location Zip: 96753

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 8/9/2019


Teller I/II - Maui

Job Location: Kahului Branch-9050
Location City: Kahului
Location State: HI
Location Zip: 96732

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


Welcome Desk Concierge

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Welcomes guests and vendors visiting our Campus headquarters and assists them in reaching their final destination. Partners with Security team when needed and is expected to be able to command and control any situation. Is an independent problem solver, well-rounded professional, and represents American Savings Bank in a positive manner. Major Job Accountabilities * Welcomes walk-ins and checks guests in for meetings and other on-site events * Issues temporary building passes, contacts the guest's sponsor and ensures they reach their final destination. * Monitors security cameras and alerts Security team as needed. * Works closely with Mailroom team and performs operational tasks such as: * Identifying, accepting and signing documents presented by process servers * Processing address updates for returned mail * Other administrative duties as assigned. Education Requirements High school diploma or equivalent Experience Required * 2+ years of professional experience in an in person, customer facing role. * 1+ years of professional experience in security (e.g., guard, asset protections, etc.) is a plus. Required Skills or Training * Exceptional verbal, written, and interpersonal communication skills. * Demonstrated ability to: * Professionally interact with visitors who have different needs and personalities. Must be able to adapt and thrive in a social environment. * Maintain confidentiality of sensitive and privileged information.Command and control any situation. * Multi-task and prioritize during constant interruptions. * Work through "noise" to Identify and resolve root issues/concerns. * Ability performs operational tasks as needed * Proficiency in operating a personal computer including utilizing Microsoft Word and Excel. * Demonstrated ability to work independently, effectively, efficiently and under pressure. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 9/6/2019


Workflow Developer

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: The Workflow Designer provides business and technical support to the Bank operations. This position will translate business requirements into actionable technical requirements that result in operational processes/solutions that create significant value to the business. The incumbent will be responsible for collaborating with key business and IT resources on a variety of complex business projects and designing sustainable, efficient processes to be automated using electronic workflow or other automation tools. * Provides subject matter expertise and hands-on experience with workflow and Enterprise Content Management solutions. Utilizes knowledge of workflows, integration tools and platforms to develop new workflow solutions with IT to meet business requirements * Collaborates with key business partners and IT colleagues to clearly identify business needs in order to develop effective solutions for fulfilling complex business requirements. Translates business requirements into actionable technical requirements that IT resources can immediately understand and implement within a tight timeline * Assesses the performance efficiency of existing processes; identify, recommend, and develop process improvements, as appropriate, to ensure optimal workflow performance and efficiency * Supports the testing of complex workflow components to ensure functionality and process optimization meets intended specifications * Collaborates with IT in the use of tools and best practices for solving business problems. Provides input on protocol and standards for the development team to ensure successful project deliverables to apply please email npodo@asbhawaii.com Minimum Education Requirements: * 4 year college degree in Computer Science, Information Technology, or related field Minimum Experience Required: * 10 years technical experience with application development and infrastructure projects including Enterprise Content Management (ECM), data center projects, hardware/software upgrades, imaging and workflow business process software * Minimum 10 years project management experience or experience working on technical projects developing software or implementing digital solutions * Minimum 5 years' experience with Holland Software/OnBase solutions including some Hyland Certifications (Installer, Workview, Workflow and OnBase APIs) or equivalent * Demonstrates experience in performing business process analysis and a high level of skill developing business and technical requirements. Able to document and map business processes * Possesses strong project management skills, including the ability to develop project timeliness, deliverables, resource requirements and budgets for larger scale initiatives. Can manage multiple priorities and time and successfully prioritize activities * Demonstrates excellent communication skills, both verbal and written. Must demonstrate ability to communicate technical concepts to both technical and non-technical colleagues and provide consultation to a broad group of diverse people and experience * Working knowledge of process improvement tools and techniques like Lean Six Sigma * Systems administration experience using Windows server and workstation-based products; experience in installing and configuring Windows applications and operating systems * Demonstrates proficiency in writing batch files, SQL queries, and dynamic scripting languages that include variables, basic program flow and logical expressions * Knowledge of Fiserv products and experience in a financial services organization not required, but a plus * Experience designing and developing reports and database queries. Working knowledge of Cognos preferred but not required * Within six (6) months of hire, job incumbents will be required to take & pass Hyland Certifications: Installer, Workview and Workflow * PMP certification preferred * Lean Six Sigma certification or experience preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/4/2018