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Assistant Branch Manager - Queen Ward

Job Location: Queen Ward - 02-3108
Location City: Honolulu
Location State: HI
Location Zip: 96814

Description: The Assistant Branch Manager I (ABM I) oversees a Branch location that is generally less complex in terms of number of transaction, customer visits, client asset values, increased variability of client products/services, etc. Manages the Branch Teller roles and/or Personal Bankers within the respective branch assignment. This includes performance of all duties associated with leading personnel including hiring, developing, coaching, managing performance and making pay recommendations. Accountable for creating a work environment that instills the importance of the client experience across all team members. Partners with the Branch Manager to achieve Branch goals. * Supervises Branch Tellers and/or Personal Bankers in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding client experience. Accountable for performance management and ensures that all direct reports are adhering to ASB operational policies and procedures. Partners with the Teller-Lead to train and develop new Tellers. Provides similar training directly to Personal Bankers, providing coaching and guidance in order to develop staff to their greatest potential. * Partners with the Branch Manager to achieve Branch performance goals associated with but not limited to: Customer Service, Sales, Expense & Loss, etc. In absence of the Branch Manager, assumes responsibility for the Branch operations. * Works with clients to identify product needs and offers the Bank's consumer and small business products, as appropriate; refers clients to other business partners as appropriate to client situation. Builds and deepens the customer relationship in a manner that ensures client retention. * Evaluates the Branch's internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures. Minimum Education Requirements: * High school or equivalent Minimum Experience Required: * 2 years sales and/or service experience in a retail or financial services firm * 1 year direct leadership of others, including hiring, coaching, developing, etc. * 1 year branch/banking experience where adherence to bank operating policies and regulatory compliance was a requirement of the job * 1 year proficiency with personal computers, calculators, and internet search tools Required skills or training: * Demonstrated strength in communicating (both written and oral) in order to effectively lead team members and also discuss products and services with bank customers * Possesses a high degree of direct customer interaction skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/19/2019


Assistant Branch Manager - Windward City Shopping Center

Job Location: Windward City Branch-3017
Location City: Kaneohe
Location State: HI
Location Zip: 96744

Description: The Assistant Branch Manager I (ABM I) oversees a Branch location that is generally less complex in terms of number of transaction, customer visits, client asset values, increased variability of client products/services, etc. Manages the Branch Teller roles and/or Personal Bankers within the respective branch assignment. This includes performance of all duties associated with leading personnel including hiring, developing, coaching, managing performance and making pay recommendations. Accountable for creating a work environment that instills the importance of the client experience across all team members. Partners with the Branch Manager to achieve Branch goals. * Supervises Branch Tellers and/or Personal Bankers in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding client experience. Accountable for performance management and ensures that all direct reports are adhering to ASB operational policies and procedures. Partners with the Teller-Lead to train and develop new Tellers. Provides similar training directly to Personal Bankers, providing coaching and guidance in order to develop staff to their greatest potential. * Partners with the Branch Manager to achieve Branch performance goals associated with but not limited to: Customer Service, Sales, Expense & Loss, etc. In absence of the Branch Manager, assumes responsibility for the Branch operations. * Works with clients to identify product needs and offers the Bank's consumer and small business products, as appropriate; refers clients to other business partners as appropriate to client situation. Builds and deepens the customer relationship in a manner that ensures client retention. * Evaluates the Branch's internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures. Minimum Education Requirements: * High school or equivalent Minimum Experience Required: * 2 years sales and/or service experience in a retail or financial services firm * 1 year direct leadership of others, including hiring, coaching, developing, etc. * 1 year branch/banking experience where adherence to bank operating policies and regulatory compliance was a requirement of the job * 1 year proficiency with personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrated strength in communicating (both written and oral) in order to effectively lead team members and also discuss products and services with bank customers * Possesses a high degree of direct customer interaction skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Part Time - Regular
Open Date: 6/19/2019


Auditor

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Responsible for the planning and execution of financial, compliance, and operational audits of Bank activities. Evaluate internal controls and ensure compliance with corporate policies and procedures and identify and mitigate risks. Document and communicate audit findings and recommendations to Management and the Audit Committee. Strengthen Internal Audit's relationship with the Bank and provide process improvement recommendations that promote the Bank's strategic objectives. Major Job Accountabilities Plans, develops, and executes specific audit procedures to meet planned objectives on audits of complex Bank activities including: * Evaluates the design and test the effectiveness of internal controls to mitigate risks and whether existing policies, procedures, and standards are effective and operating as intended * Gathers supporting information through interviews, research, and observation, in order to document an objective assessment of an activity's risks and controls * Assesses the impact of audit issues and alternative approaches to resolving issues * Formulates recommendations regarding control deficiencies and system ineffectiveness; identifying new areas for improved control, cost savings, and operational efficiency * Prepares or reviews audit documents, work papers, audit reports, memoranda, and presentations, presenting information in a clear, concise and persuasive manner to the Audit Committee and management, as deemed applicable * Completes work timely and accurately to ensure project milestones and risk objectives are achieved Manages the engagement of the team on audits of complex Bank activities, including: * Conducts the planning, budgeting, and reporting * Provides guidance and supervision to other auditors as assigned * Evaluates the performance of other auditors when applicable Education Requirements 4-year college degree in Accounting or related field or equivalent combination of education and experience Experience Required * Minimum 3 years of work experience performing audit procedures or internal control assessments, including formulation and presentation of audit findings, or other relevant experience * Experience in Public accounting and/or in process design, evaluation, and improvement preferred * Experience in financial services industry and/or regulated industry preferred * Experience in managing personnel and/or projects preferred * CPA or CIA designation or advanced degree preferred Required Skills or Training * Strong analytical skill to make recommendations to solving complex project and business problems by using independent judgment to identify, establish responsive objectives and actions, and apply objective project assessment * Able to prioritize, meet schedules and deadlines with thorough, accurate and quality work products * Requires excellent listening, oral and written communication skills to interact with a wide range of internal and external constituents * Strong interpersonal skills to influence, motivate, and persuade various groups of individuals * Proficient in data interrogation and analytics using tools such as ACL preferred * Proficient PC skills utilizing Microsoft Office Applications (i.e.. Word, Excel, Visio, PowerPoint, Outlook) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Bilingual (Japanese or Chinese) Teller I/II - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs * Bilingual in Japanese or Chinese and English Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) * Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. * Bilingual in Japanese or Chinese and English To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


BSA High Risk Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Mitigates anti-money laundering risk to the bank by administering the bank's high-risk customer program. Carries out the operations of the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program by ensuring that regulatory requirements are satisfied. * Conducts risk assessments on new and existing customers to determine degree of risk to the bank. Uses discretion to determine the necessity of blocking suspicious transactions and determining whether a customer relationship should be terminated. * Responsible for evaluating risk criteria and identifying suspicious account activity. Determines whether criteria is satisfied for reporting to regulatory agencies within regulatory guidelines. * Performs various quality control reviews and monitoring * Compiles documentation for audit or examination requests and discusses program objectives with auditors or examiners. * Conducts and develops BSA/AML and other compliance training. * Coordinates, maintains and develops enhancements to various components of the Bank Secrecy Act program including but not limited to Suspicious Activity Reports, Currency Transaction Reports, Currency Transaction Report Exemptions, Customer Information Program, Beneficial Ownership, OFAC, 314(a), 314(b) and other requests. * Provides advice and guidance to lines of business regarding compliance with applicable banking laws, regulations, regulatory policies & procedures. Minimum Education Requirement: * College (4-year) Degree in Business or other related field from an accredited university or college preferred Minimum Experience Required: 3-5 years similar or related experience in: * Investigating complex BSA/AML suspicious activity cases; * Performing reviews for customers deemed to be high risk; * Making accurate SAR filing determinations; * Independently complete: CTR cases, Monetary Instrument Logs, OFAC reviews and approvals, 314(a) and (b) requests; * Performing analysis of information/data to interpret and apply to business decisions; * Writing and presenting in a manner that effectively communicates with all levels of the organization. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


Business Relationship Manager - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Acquires, builds, and manages a portfolio of up to 200 "profitable" small business relationships consisting of "high value/high potential" small business and directly related consumer customers. Maximizes share of wallet of deposits and other bank services. Uses existing customers and internal/external network as referral sources to gain new business. Increases overall portfolio value, and contribution to branch performance and company profitability. Works independently but will occasionally receive guidance/direction from manager and/or other BRMs To apply please email recruitment@asbhawaii.com to apply please email recruitment@asbhawaii.com * Bachelor's degree in business/finance preferred. * 3+ years business or commercial banking experience (i.e. business development calls, sales, portfolio relationship management) or 5+ years sales experience. * 3+ years work experience interviewing credit applicants, determining credit worthiness, negotiating loan programs, terms for extending credit and analyzing fiscal and business financial conditions of corporate enterprises; or related experience. * Work experience in retail banking or investments environment preferred. * Work experience that demonstrates the possession of interpersonal and human relations skills to interact, understand and communicate effectively with business customers, professionals and other bank representatives. * Proficient in the use of the PC, MS Office applications, and the internet for research purposes. State of Hawaii Life and Health Insurance and Securities Series 6 and 63 licenses preferred. Current State of Hawaii Driver's License and transportation Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/19/2017


Campus Housekeeper

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Responsible for maintaining the overall cleanliness and servicing of assigned areas. Ensures conference rooms, kitchen, coffee huis, and other spaces are adequately stocked and replenishes supplies as needed. Major Job Accountabilities: * Ensures all assigned areas are clean and presentable which includes, but is not limited to: * Dusting, washing, sweeping, vacuuming * Clearing away trash and emptying trash receptacles * Maintaining inventory of cleaning/restroom/other supplies and replenishing as needed * Prepares and cleans conference rooms prior to and after meetings are held * Other housekeeping duties as assigned Experience Required: * One (1) year minimum industrial cleaning experience is a plus Required Skills or Training: * Excellent attention to detail * Working knowledge of cleaning products and methods * Able to operate cleaning equipment * Physical stamina and mobility Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/16/2019


Chief Credit Officer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: The Chief Credit Officer (CCO) reports to the President and Chief Executive Officer and serves as a member of the Executive Management Committee. This role is responsible for oversight and administration of the Bank's loan portfolio through the monitoring and management of credit risk within the Bank and its lending activities. American Savings Bank (ASB) seeks a proactive, solutions-oriented banking professional who can enable profitable business growth by forging strong relationships with business line leaders. This executive must possess a thorough understanding of the loan origination and underwriting practices, as well as knowledge of portfolio management practices, including loss forecasting, and non-performing loan loss mitigation techniques. The CCO is responsible for the overall quality and default/loss performance of the Bank's businesses, while ensuring the regular review, adherence to, and effective communication of credit policy and procedures across the Bank. Education Qualifications College degree (MBA preferred) Major Field of Study: Finance, Business Administration, or related field Required Skills or Training The ideal candidate is a seasoned, hands-on executive with deep experience leading the credit function at another bank or financial institution with the following experience and skills: * Developing underwriting and servicing practices that are consistent, efficient, and scalable * Building bench strength within the credit organization to support growth * Understanding of C&I and real estate deal structuring, loan origination and servicing processes, portfolio management and loss mitigation activities * Strong quantitative, analytical skills and a deep knowledge of credit/ risk management * Demonstrated ability to develop policies and procedures to manage the credit risk attributes of a portfolio * Proven ability to develop strategies and execute against a clearly defined tactical plan * High energy, collaborative business partner with the ability to work and navigate across organizational boundaries and develop relationships at all levels within the organization and external constituencies (i.e. rating agencies, regulators, outside auditors, etc) * Effective communication, interpersonal, and leadership skills * Change agent with the ability to instill excellent business practices and focus on continuous improvement Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/3/2019


Collection Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Collect on past due consumer and business banking accounts in a timely, orderly and professional manner while following standardized collections procedures that comply with Federal and State collection and backruptcy laws. Major Job Accountabilities: * Responsible for minimalizing losses related to past due retail consumer accounts such as mortgage loans, consumer loans, lines of credit, credit cards, overdrawn accounts via collection calls and/or correspondence in a good oriented environment using defined procedures. * Assist borrowers with collection related issues to include but not limited to: account adjustments, client discrepancies, customer reconciliations, and account settlements. * Apply knowledge of company products and services, policies, procedures, and collections systems when communicating with delinquent customers to properly evaluate and analyze account information to identify trends for possible risk and negotiate repayment terms to bring the account current. * Perform skip tracing activities as needed or assigned to aid in locating a debtor. * Document communications and collection efforts completely, accurately, and succinctly. * Identify issues attributing to account delinquency and be able to escalate matters when necessary. * Provide superior customer service in a professional and fair manner while assisting the borrower with financial hardship. Minimum Education Requirements: * High School or Equivalent Experience Required: * Two (2) years customer service experience and One (1) year Call Center/Banking Experience or * Two (2) years collections experience (highly preferred) Required Skills or Training: * Strong communication and negotiation skills to deal with customers in adversarial situations and resolve problems using sound judgment. * Must be goal-oriented with a strong attention to detail. * Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment. * Proficient with using computers and utilizing multiple programs to perform research. * Commitment to excellent customer service. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 4/25/2019


Command Center Monitor

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Monitors, processes and responds to security or safety incidents in accordance with Corporate Security policies and procedures. Facilitates the resolution of urgent calls and assists in resolving alarm system maintenance and service needs. Supports central command center monitoring and prepares detailed reports of incidents/activities. Major Job Accountabilities * Receives and processes requests for security access to secured bank branches and facilities; issues company ID badges for teammates, vendors and visitors and ensures that badges have proper access according to position and facility. Performs other access control administration, monitoring, or reviewing functions on an ad-hoc basis. * Monitors and processes robbery, burglary, fire, life/safety and other alerts; submits correspondence and maintains logs; works with law enforcement agencies in reporting cases; receives requests for emergency services and responds and routes them accordingly; reviews digital camera systems and assists with any necessary investigate processes. * Responds to calls concerning failed cameras, security systems, alarm, codes, readers, panels or other problems and notifies various bank groups and vendors for corrective action. * Develops working relationships within the Bank and acts as liaison with Federal, State and local law enforcement agencies and peers in other associations. Education Requirement High School or Equivalent Experience Required * One (1) plus years minimum experience in alarm monitoring and CCTV Monitoring or other Security/Loss Prevention experience Required Skills or Training * Familiar with Federal and State laws and regulations relating to security and investigate fields * Working knowledge of security alarm, computer systems (access and CCTV surveillance systems) preferred. * Requires proficient skills in computer use and Microsoft Office software applications. * Requires relationship building, problem solving, and negotiating skills. * Effectively communicates with technical and non-technical staff at varying organizational levels. * Requires excellent written, verbal, and customer service skills. * Requires ability to work under pressure and meet multiple priorities and project deadlines. * Works under minimal supervision; uses sound judgment and discretion in performing work duties and works cooperatively with others. * Must be able to maintain a high degree of confidentiality. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/18/2019


Corporate Recruiter

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Facilitates the recruiting, application, hiring, and onboarding process for internal and external job candidates. Consults with hiring managers to identify staffing needs and job qualifications, and provides guidance throughout the candidate search process. Major Job Accountabilities * Uses various sourcing methods and techniques to find qualified candidates for permanent, temporary, and intern positions. This includes, but is not limited to, social media, job boards, referrals, recruiting firms, and internal website. * Monitors applicant pool, evaluates candidate qualifications, and maintains contact with applicants during the recruitment process. * Builds strong relationships with hiring managers and provides guidance throughout the candidate search. * Monitors and tracks all vacant positions and open requisitions. * Participates in job and career fairs and other recruitment-related events, which may require inter-island travel. * Stays informed of trends and innovative recruiting techniques. Education Requirements * College degree or equivalent work experience Experience Required * Knowledge and working experience of the full recruitment life-cycle * Understanding of applicable employment laws and regulations * Excellent time management and prioritization skills * Demonstrated ability to handle confidential and sensitive information * Strong written and verbal communication skills * Proficient with Microsoft Office applications * Ability to travel as required Required Skills or Training * Strong verbal, written, analytical and interpersonal skills * Demonstrated ability to multi-task Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/3/2019


Corporate Services Analyst

Job Location: Goldbond Building Office-3078
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job: Oversees activities and functions of the Corporate Services department including outsourced areas. Identifies sources of products and services to satisfy needs of the Bank and commercial markets. Formulates and provides input to the corporate strategic plan, business plan and operating budget as they relate to Corporate Services. Major Job Accountabilities: * Oversees Corporate Services to include but not limited to budget preparation and control, record control and special management studies, and input for contract negotiations. * Requires regular interaction with various business partners and/or meetings for collaboration. * Develops and maintains business plans and strategies to ensure effective, efficient, customer-oriented operations in support of the branches, departments, as well as the corporate strategic plan and objectives. Includes (but not limited to): * Researching and evaluating opportunities to centralize operations to improve the performance of Corporate Services; * Overseeing and approving system analysis and software development planning for projects of significant complexity; * Scope, directing, and recommending system enhancements or bank impacts to service bureau providers where projects relate to Corporate Services. Minimum Education Requirements: * High School or Equivalent * Associates Degree in Business Administration or Accounting is preferred Experience Required: * Three (3) years minimum experience in financial data processing, production processing activities, account management, or procurement. * Three (3) years minimum of demonstrated work experience and comprehensive knowledge of bank operations, host systems and related applications, legal and regulatory compliance requirements and processes, network and data communication infrastructure. Required Skills or Training: * Proficient in the use of a PC and all Microsoft software applications. * Able to provide input for contract generation, negotiation and vendor management to include analysis of monthly reports and holding vendors accountable to published Service Level Agreements. * Able to generate scope of work and services on required jobs or services requested. * Able to analyze complex data, determine trends, communicate alternatives for courses of action (if necessary) and reach resolution on complex issues. * Excellent collaborative skills. * Excellent written and verbal communication skills. * Able to be flexible and adaptable to rapidly changing environments and situations. * Advanced education or work experience in supply chain management with a demonstrated success in solving complex operational issues is preferred. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 3/6/2019


Corporate Trainer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Responsible for developing and delivering curriculum and specialized financial services training programs. Ensures achievement of learning goals and objectives. Major Job Accountabilities * Designs curriculum and facilitate programs to support financial services training and improved organizational performance * Facilitates learning using various instructional tools, techniques, and formats such as instructor-led classroom, team exercises, role playing, and group discussion. * Maintains course materials, facilitator guides, instructor manuals, learning aids, and reference materials. * Assesses training programs through surveys, evaluations, and reports. Education Requirements * College (4-year) Degree in Learning and Development, Finance, or related field * Associate Degree in Business Administration or Accounting is preferred Experience Required * Three (3) years minimum experience in Learning and Development * Five (5) years minimum experience in Banking or Financial Services * Three (3) years minimum experience supervising teams Required Skills or Training * Knowledge of financial services and banking * Experience designing and developing blended learning solutions utilizing the ADDIE model * Possess excellent problem-solving abilities and able to perform complex analyses and make sound decisions * Strong verbal, written, and interpersonal communication skills * Excellent presentation and facilitation skills * Proficient with Microsoft Word, Excel, PowerPoint, Outlook Professional Certifications, Licenses, and/or Registration Requirements * Valid US driver's license and access to a motor vehicle to travel for off-site training/meetings Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/14/2019


Customer Call Center Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Who are we looking for: American Savings Bank is committed to making banking easy for customers. As the Customer Service Representative, your primary focus is to deliver an excellent customer experience by making banking easy. The Customer Service Representative is the first point of contact for all in-bound customer calls state-wide and is responsible for providing outstanding customer service. You are responsible for helping customers with inquiries, ranging from account balance to fraud and loan questions. You work with customers to make their dreams possible through friendly conversation and helping them resolve any issues. This role also requires the ability to deal with complex issues and empathize with customers in challenging situations, which means we need someone to be skilled at conflict resolution and think on their feet. Did we mention that we are also looking for individuals who are self-motivated, innovative, and thrive in a fast-paced environment? Who wouldn't want to be a part of a team where fun is part of everyday culture? Learn a little bit more about the role: "Working at CBC has been the best experience I've had working for a company! From day one, everything went smooth and everyone made me feel like I been a part of the family for years. The managers are really encouraging and never hesitate to help with anything you need. Coworkers are always so encouraging and we really have the sense of family in our department. We have such good collaboration and we always pull together to help make banking easier for customers. Every day is an awesome day when you work with all of these wonderful people! They really show you what ohana is all about. Great laughs and great people...that's what sets this company apart from others. I look forward to coming to work every day." -- Kili Brown Minimum Requirements: * One (1) year satisfactory work experience in sales and/or directly servicing customers, including inquiries and complaints. * Good oral and written communication skills * Basic mathematical knowledge * Proficient in use of computers (word processing and spreadsheet), keyboarding and the use of a calculator * Skill in using banking system or online terminals * Skill in using multi-line telephone * Skill and ability to make good decisions on your own * Skill and ability to solve problems independently Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/4/2019


Data Development Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Leads a team of Data Integration Developers and Analysts, providing mentoring, constructive feedback, and direction consistent with the vision and direction established by the Director, Data Systems. Manages projects, production support issues, and governance for the Data Systems team. Ensures projects are completed on time and within budget; appropriate procedures, processes, and controls are in place and adhered to; and systems are performing optimally to meet Service Level Agreements. Major Job Accountabilities * Manages a team of developers and analysts who design, develop, administer and maintain databases, applications, and systems, which processes and stores data for reporting, integration, and analytics purposes. * Manages projects to ensure they are effectively scheduled, resourced, governed, and completed on time and within budget. Collaborates with business units, technology teams, and external vendors as appropriate. Proactively plans and schedules projects and upgrades. Attends Project Status Review meetings, vendor meetings as appropriate. * Manages, mitigates, and resolves production support issues impacting the Data Systems team in a timely manner. Ensures the root cause of each production issue is identified and resolved. Serves as primary escalation point for production issues. Proactively ensures applications, databases, processes and systems are monitored, available, performing optimally, and meeting Service Level Agreements. * Creates, maintains, reviews and approves documentation and deliverables, including procedures, processes, standards, governance, requirements, designs, application overview documents, data flow diagrams, and other technical documentation. Performs hands-on work in all aspects of the software development life cycle, from requirements gathering through production support. * Ensures the appropriate level of security and controls are in in place for all databases, systems and applications. Enforces adherence to policies, procedures, and controls. Administers periodic reviews and self-tests to ensure appropriate controls are in place and adhered to. Responds to audit and assessment requests in a timely manner. Drives closure of issues and action items resulting from internal and external audits, regulatory reviews and Information Security assessments. * Assesses application and system upgrades, enhancements, licensing, maintenance, growth and other requirements, ensuring that all costs are captured appropriately within project budgets and/or the annual budget. Reviews quotes and invoices for accuracy, and processes them in a timely manner. * Trains, coaches, and develops staff in the execution of their day-to-day assignments, as well as their career progression. Ensures each teammate has a completed performance plan that includes measurable goals and document/discuss individual performance relative to his/her plan. Engages in periodic one-on-one sessions with employees to facilitate communication and engagement. * Fosters a positive learning, collaborative, and knowledge-sharing team environment. Promotes cross-training to ensure adequate coverage and skill development across the team, and to minimize silos. Ensures team members are clear on the overall IT vision and engaged in delivering on the Data Systems strategy and priorities. Education Requirements College (4-year) Degree in Computer Science or Information Systems Experience Required * Seven (7) years minimum software development experience * Five (5) years minimum database development experience * Five (5) years minimum design, development, and maintenance of ETL processes using SSIS or Informatica experience * Five (5) years project management leadership, including development of a comprehensive plan that incorporates realistic timeline, resource requirements, budget, etc. * Five (5) years leadership of software development project teams and production support teams Required Skills or Training * Experience in software development, database development, database design, data integration, report writing, ETL processing, data modeling, and related technologies. Hands-on experience in all aspects of the software development life cycle. * Project management experience, specifically for software development projects of high complexity. * Proficient in SQL, store procedures, triggers, views, and ETL processing using SSIS or Informatica. * Effective conflict resolution skills and ability to lead technical teams and individuals, coaching them to achieve optimal performance. * Strong interpersonal skills, both verbal and written, to work collaboratively with technical resources and business units. Able to effectively communicate technical concepts to both a technical and non-technical audience. * Excellent troubleshooting, problem-solving, analytical and organizational skills. * Readiness and willingness to leverage new technologies without formal training. * Proven ability to work effectively under pressure to meet project deadlines and Service Level Agreements (SLAs). Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/2/2018


Database Administrator

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Responsible for the development, administration, security, performance and recoverability of the Bank's Enterprise Data Warehouse (EDW), related data marts, Extract Transform Load (ETL) processes and related systems. Provide administration and SQL support for operational databases. Major Job Accountabilities * Responsible for the overall performance, reliability and security of data, databases and related systems. Ensures that databases and processes are performing at optimum levels and that all data, databases, and related systems are recoverable. * Performs preventative maintenance. Regularly monitors database and ETL operations to ensure successful completion. Provides after-hour support and troubleshooting activities for all databases and ETL processes, as needed to ensure 24/7 system availability. * Performs system and server administrative duties, including software installations, upgrades, configuration, and migrations. * Develops, administers and maintains the EDW, data marts, application interfaces, data virtualization layers, reports, dashboards, data extracts, and ETL platforms. * Executes appropriate testing and validation activities for all platforms. Documents test results and ensures that all open issues are resolved. * Creates and maintains design documents, application overview documents, data flow diagrams, procedures, standards, and other technical documents. * Ensures appropriate controls over the EDW to maintain a highly controlled and fully auditable environment. * Fosters a positive, learning and collaborative team environment. Proactively documents and cross-trains teammates to promote knowledge transfer and to ensure adequate coverage. Education Requirements * College (4-year) Degree in Computer Science or Information Systems Experience Required: * Three (3) year minimum experience designing, implementing, administering and maintaining Microsoft SQL Server databases * Three (3) years minimum experience in ETL development using SSIS or Informatica Required Skills or Training * Proficiency with database design, security, backup, recovery, tuning, and troubleshooting. * Proficiency with SQL, stored procedures, triggers and views. * Solid understanding of security concepts including authentication, authorization, and Active Directory. * Possesses strong interpersonal skills and be able to effectively communicate technical concepts. * Possess strong troubleshooting, problem-solving, analytical and organizational skills. Ability to work effectively under pressure to meet project deadlines and Service Level Agreements (SLAs). * Demonstrates readiness to leverage new technologies without formal training. * Demonstrates self-motivation and ability to work effectively with minimal supervision; takes initiative when identifies a need or issue. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/14/2019


Deposit Operations Supervisor

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Monitors the operating environment to ensure Deposit Operations is functioning in accordance with approved company policies, procedures and regulatory requirements. Enforces department objectives linked to the Bank's strategic plan. Provides leadership to the department and is principal in staffing development including training, motivating and coaching department personnel. Executes action plans to effectively implement system/process changes under the general direction of the Deposit Operations Manager. Ensures consistent and accurate delivery of support functions on both departmental and branch operations issues, with focus on customer service, efficient operations, compliance, data integrity and internal controls. Major Job Accountabilities: * Monitors and supervises the department operating environment to ensure that department functions/services are timely, efficient and conducted within agreed service levels using courteous customer service. * Manages department personnel work schedules. Ensures uniformity of operations, evaluating effectiveness and quality of resulting services. Implements established priorities and deadlines for department personnel. * Recommends SLAs for the timely response to questions / issues. * Conducts branch or department presentations/training on new/revised processes or remedial training. * Facilitates communications to resolve customer conflicts. * Collaborates with other departments to ensure enterprise compliance is attained and adhered to. * Performs department self-audits for accuracy, completeness and compliance * Works with the Deposit Operations Manager and others to enforce ASB rules and policies. Makes timely and sound recommendations for the detection and prevention of possible and/or probable loss situations and escalates to the appropriate management level. Applies and interprets Bank's policies and procedures to control risk and department expenses. Maintains department procedures and workflows. * Facilitates staff development including training and motivating department personnel to promote overall excellence in the workplace. Makes staffing recommendations and monitors employee performance and coaches department personnel. * Reviews upgrades to branch and department systems and evaluates for potential impact to current processes. Develops new processes/workflows to improve effectiveness and efficiency of department and branch support. * Supports system changes for department and end-users, performing validation and testing. This includes developing test scripts, coordinating and performing user, unit and end-to-end testing and validation of test results. Minimum Education Requirements: * College (4-year) Degree or relevant bank experience may be substituted for education requirement Experience Required: * Four (4) year minimum experience in banking operations providing technical assistance to employees related to bank operating policies and procedures, & legal and regulatory compliance * Two (2) years supervisory experience in leading, motivating, coaching, and conducting performance reviews with employees, preferred * One (1) year minimum experience working in Deposit Operations, and Monarch, Foxtrot, experience, preferred Required Skills or Training: * Technical and business knowledge of various banking systems/applications preferred * Able to work effectively to meet critical deadlines, shifting priorities, and multiple demands * Analytical and critical thinking skills to provide problem resolution at various levels * Analytical and critical thinking skills to identify potential process improvements on current processes and implement changes through proper channels. * Must be able to keep sensitive customer and Bank data confidential and secure * Excellent verbal, written, presentation, and interpersonal/customer service skills * Proficient in use of Microsoft Excel, Word, and Access To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 7/2/2019


End User Administrator

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Provides day-to-day support to the organization's end user laptops, desktops printers, peripherals and applications. This position interfaces directly with end users and various departments, providing troubleshooting on desktop/peripheral issues to resolution; serves as a point of escalation for Technology Help Desk. Manages the Move/Add/Change and Technology Equipment Request (MAC/TER) processes. Essential Functions of the Job: * Provides quick and efficient technical response to end-user system disruptions or problems. Troubleshoots, performs software/hardware installs/fixes, and documents resolutions for all desktop user-initiated requests. Provides Windows OS/Microsoft Office application support, as needed * Installs and performs set-up of hardware, software, and other computer devices for desktop users across the enterprise. Provide on-call and/or after-hours technical support * Performs build, development, troubleshooting and testing of computer images for desktop and laptop computers across the enterprise * Maintain desktop software operational methods and procedures, modifying when appropriate; prepares software and hardware evaluations, providing to management for review * Conducts patch management and vulnerability management activities for all applicable software and hardware. Supports multimedia hardware across the enterprise * Research and contribute technical resolutions and process improvement via interaction in technical discussions and knowledge base documentation * Procures IT equipment and supplies needed for enterprise employees (new hire hardware/software, replacement hardware, etc.) Minimum Education Requirements: * College (4-year) Degree in Computer Science, Information Systems, or related field Experience Required: * One (1) year minimum working knowledge of computer hardware and peripherals generally maintained in a business office environment * One (1) year minimum customer service experience where accountable for timely response/resolution to client issues or concerns Required Skills or Training: * Demonstrates highly effective interpersonal skills focused on developing customer rapport * Experienced with Windows 7 OS and Windows 10 OS, and all versions Microsoft Office Suite including MS Project and Visio * Possesses basic technical working knowledge of HP and Xerox printers * Demonstrates strong writing and documentation skills Professional Certifications, Licenses, and/or Registration Requirements * A+ Certification (or must obtain within 3 months of hire) To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 5/14/2019


Enterprise Project Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Manages the overall direction, coordination, planning, execution and completion of medium to large and complex, enterprise-level projects. Enterprise projects include both technology and business-related deliverables. Builds relationships with technology and business teammates and successfully balances the needs of the project stakeholders with the objectives of the project. Leads and drives the project to completion while ensuring consistency with company strategy, commitments and goals. Major Job Accountabilities * Understands the Banks' vision, strategic objectives, priorities, workstreams, and valuation linkages for all projects & initiatives and facilitates the definition of project scope, goals, and objectives. * Develops detailed project management plans and identifies project task and deliverables to build a project schedule. Drives and manages the project according to the plan to achieve the desired objectives and delivers the approved scope on-time, within budget, and with the expected quality. * Provides direction, support, and leadership to a cross-functional team comprised of teammates from all levels of the enterprise. * Assists in building business case justification for projects, including financial analysis, cost/benefit analysis, and definition of appropriate metrics to measure success and benefits. Manages the project to ensure project scope and execution align with the business case and benefit objectives. Manages and controls the project budget. * Acts as a project management mentor and supports informal training of other Bank teammates on project management best practices, tools, and techniques. * Applies critical thinking, conflict management, and process improvement with a solution-oriented mindset. Education Requirements College (4-year) Degree in Business, Accounting, Engineering, or relevant work experience Experience Required * Five (5) years minimum of Project Management experience, with a focus on technology, software development, application implementation, process improvement, or operations. * Three (3) years minimum of Enterprise-level financial management experience, including budgeting and forecasting, accrual accounting, financial reporting, and cost/benefit analysis. Required Skills or Training * Demonstrated success in the management and implementation of medium to large, complex business- and technology-driven projects. In-depth knowledge and experience in applying project management best practices and familiar with the software development lifecycle. * Demonstrated knowledge of the principles and practices of risk management, accounting/financial reporting, process improvement, and internal controls. * Must be familiar with the vendor procurement process and have demonstrated success with vendor management and driving vendor delivery of an application, tool, or solution. * Must have a positive, proactive, can-do attitude with a solution-oriented approach to problem-solving and project delivery. * Self-motivated with excellent analytical, critical thinking, organizational, and planning skills. Attention to details is a must, with the ability to work under pressure and with tight timelines. * Excellent written, verbal, listening, interpersonal, and presentation skills to effectively communicate with all levels of the organization and external vendor partners. * Strong teamwork, collaboration, conflict resolution, and negotiation skills to partner across varying departments to successfully deliver on a united objective. * General knowledge of the banking and financial management industry, and experience with implementing projects or technology solutions within a bank is highly desirable. * Proficiency in Microsoft Project, Word, Excel, PowerPoint. Familiarity in working with web-based applications is desirable. Professional Certifications, Licenses, and/or Registration Requirements * Project Management Professional (PMP) from the Project Management Institute or equivalent work experience * Knowledge of process and continuous improvement, including basic Six Sigma principles, is desirable. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/14/2019


Enterprise Risk Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Leads efforts to implement process reengineering; serves as a resource throughout the Bank by providing coaching, direction and training on aspects of risk management, internal controls, and process development / redevelopment. Manages the company's Sarbanes-Oxley program. Supports the model risk management framework and model validation assessment activities, particularly relating to models impacting non-credit risk. Major Job Accountabilities * Maintains trusted, collaborative, relationships with organization management to promote an appropriate level of engagement in Enterprise Risk Management activities. * Partners with and provides guidance and assistance to business unit management to: * Identify, evaluate, understand, manage, mitigate and communicate significant risks * Prepare risk self-assessments, including analyzing processes, identifying gaps and creating action plans * Evaluate, recommend and implement process design improvements to achieve greater efficiencies * Develop solutions to capitalize on opportunities or to mitigate risks * Build strong alliances to positively influence identification and resolution of significant risks and opportunities. * Provides risk management support and actively participates in major initiatives as appropriate, including projects, and significant system/process implementations. * Develops and evaluates the market and operational risk profiles for the Enterprise Risk Management program * Develops methods and models to measure and monitor market and operational risk * Contributes to the development and annual planning for ERM activities, budgets and resources * Provides support for the Company's insurance program * Supports enterprise risk reporting requirements for Executive Management and the Risk Committee of the Board * Creates and delivers presentations to Executive Management and the Board for risk reporting * Directs the Bank's Sarbanes-Oxley compliance program: * Serves as a liaison between Senior Management, business unit management, internal and external auditors * Establishes and communicates the SOX Compliance Program's position to external auditors with regard to methodology and approach * Oversees documentation and testing activities performed by Internal Audit * Performs the annual company level risk assessment. * Supports the model validation and stress test evaluation processes * Assists with validation of qualified models and evaluation of stress testing methods and assumptions * Provides guidance and training to model owners on model documentation and testing. Education Requirements College (4-year) Degree in Business Administration or related field Experience Required * Ten (10) years minimum general business or banking experience or related experience required * Ten (10) years minimum experience in or working knowledge of key banking functions, operational processes and internal control Required Skills or Training * Demonstrated ability to identify, develop and implement efficient and effective processes Working knowledge of information technology, particularly how systems and applications integrate with business processes and operations * Able to work independently and effectively multitask to manage and execute multiple complex projects within required timelines and expectations and amid a continuously changing environment * Strong written, verbal, presentation and interpersonal skills to effectively communicate with, positively influence, and partner effectively with various groups or individuals within the Bank * Demonstrated critical thinking, sound judgment and analytical skills * Energetic and positive with an inquisitive nature; resourceful and able to seek out information sources * Advanced PC/systems skills including proficiency with Microsoft Office tools Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/13/2019


Financial Consultant - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Manages a book of business by maintaining relationships with customers. Solicits prospective customers and sells suitable investment and insurance products. The Financial Consultant partners with branches and licensed branch employees to grow the investment and insurance business. * Provides individual customer financial planning and advice and use advisory, insurance, annuities, and investment company products based on needs * Uses engagement and discovery process to uncover need and use consultative approach to financial planning * Ensures own work and branch office is in compliance with applicable laws, regulations, and guidelines * Generates OneASB cross referrals for business partners * Develops a business plan to achieve sales goals and marketing activities * Conducts presentations and solicits prospective customers for investment and insurance products/services based on customer suitability * Services existing investment/insurance customers in assigned branches * Contacts all assigned leads and branch referrals for appointments and sales presentations. Tracks and reports results to branches and/or management * Conducts branch meetings and training on a regular basis for all assigned branches * Oversees, mentors, and trains licensed branch employees in assigned branches * Meets production and revenue goals as determined by management. Prepares and submits all required reports in a timely manner. * Keeps management abreast of customer relationships and any potential issues that may arise and reports any written or verbal complaints immediately Minimum Requirements: * Current Series 6, 63 and 65 or 66 securities licenses (Series 7 Preferred) * Current State of Hawaii life and health insurance licenses or equivalent * Three years direct sales experience in the securities and/or insurance business * CFP, CLU, ChFC or equivalent designations preferred or taking classes towards earning these designations within one year from date of hire * Competent in the knowledge and use of computers, email, spreadsheets, word processing and the internet. * Current State of Hawaii driver's license and access to transportation * Able to communicate effectively both verbally and in writing * Able to communicate with both individuals and groups * Able to work during the branch hours of the assigned branches Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/12/2018


Financial Planning Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Serves as a trusted advisor to the division senior management by providing assistance and support with business planning and analysis, budget/forecast development and variance tracking and analysis activities. Works with division senior management to ensure that the FP&A business plan is aligned with the Company's strategic plan and the financial impact of strategic initiatives are aligned with business plan objectives. * Understands and assesses functions and needs of assigned business unit(s) * Assists in business plan development and forecasting process, including developing assumptions/scenarios for business planning, assisting line of business management with initiative development in support of corporate financial goals * Designs and develops reports for use by multiple levels of management for variance analysis and forecasting efforts * Assists division senior management with monthly tracking, analysis and reporting of actual results against plan results * Proactively develops ideas and suggestions for business process improvements * Assists with the development, enhancement and implementation of the bank's planning and analysis framework, including the use of efficient and effective automated planning tools * Assists with performing department's monthly processes and directs the work of financial analysts on the team * Independently designs and develops tools and reports to perform various requested financial analyses Minimum Education Requirements: * College (4-year) degree in Accounting or Finance Minimum Experience Required: * 3 years experience in financial reporting and preparation of financial reports. Experience in banking or financial services industry is preferred. Required Skills or Training: * Experience with enterprise-wide planning and budgeting systems to include, but is not limited to, development of calculations, and design, development and testing of financial models preferred * Working knowledge of the principles of accounting for financial institutions, preferred * Self-motivated with excellent organizational and time management skills * Thorough understanding of generally accepted accounting principles * Working knowledge of banking operations * Self-motivated with excellent organizational and time management skills * Proficient PC skills utilizing Microsoft Office (Word, Excel, PowerPoint) * CPA is preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


Financial Reporting Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Provides reporting of accurate, relevant and timely financial information to include the preparation of detailed financial disclosures under U.S. Generally Accepted Accounting Principles (GAAP). Position plays a key role in the overall preparation of reports filed with the Securities and Exchange Commission (SEC) through the parent company, including Forms 10-K, 10-Q, and 8-K. Major Job Accountabilities * Prepares financial statements and other financial information for inclusion in quarterly and annual SEC filings, ensuring compliance with all reporting and disclosure requirements under U.S. GAAP and the SEC, as applicable. * Coordinates with various teammates throughout the Bank to receive the necessary input and disclosure support to prepare SEC filings; gathers, complies, reviews and analyzes data for accuracy, completeness and consistency. * Assists in the accurate and timely closing of the general ledger in accordance with GAAP. * Responsible for the preparation, interpretation and variance analysis of monthly financial statements to include reports to the Bank's Board of Directors, Audit Committee and Regulators. * Assists in researching, developing and implementing corporate accounting policies and procedures. Assists in researching and recommending accounting treatment and report presentation of various transactions within the constraints of U.S. GAAP and SEC requirements. * Provides on-going assistance and training on financial reporting issues to all levels and areas of the Bank. * Implements and complies with internal control structure over financial reporting in accordance with the requirements of the Sarbanes-Oxley Act of 2002 (SOX). Job Qualifications Minimum Education Requirements * College (4-year) Degree in Accounting, Finance, or related field Experience Required * Four (4) -- Six (6) years minimum experience in accounting and financial reporting * Banking industry knowledge preferred Required Skills or Training * Thorough knowledge of U.S. GAAP to efficiently research, identify, interpret, and provide written analysis of accounting treatment and implementation of accounting/reporting changes. * Working knowledge of SEC rules and regulations for periodic reporting. * Excellent analytic skills to quickly understand issues and implications of given situation and formulate action steps to resolutions. * Exceptional organization and time management skills. * Proficient in using Microsoft Office (Outlook, Excel, Word and PowerPoint, etc.) * Excellent written and verbal communication skills. * Able to work independently, effectively, and efficiently under pressure. * Must remain flexible in a demanding work environment, able to adapt to changing priorities while meeting project timelines. Professional Certifications, Licenses, and/or Registration Requirements: * CPA is preferred To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 4/17/2019


Fraud Risk Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Detects and mitigates fraud by reviewing suspicious transactions. Ensures regulatory compliance with the bank's BSA/AML Program by ensuring fraud suspicious activity reports are filed. * Makes banking easy by guiding customers who are victims of fraud through the fraud investigation process. * Monitors fraud alerts and analyzes high-risk transactions to reduce losses and minimize risk by identifying potential fraud. Works with the Fraud Manager as well as internal and external customers to optimize fraud detection, track fraud incidents, and report performance. * Investigates claims of fraud/loss due to forgery, counterfeit, kite activity and/or new account fraud. * Reviews system-generated reports, maintains and monitors daily reports, and works with other departments to prevent losses arising from fraudulent activity. * Interviews customers and/or employees regarding claims of fraud; takes steps to prevent additional losses to customer and/or institution, ascertains level of responsibility for loss, and makes recommendation for reimbursement or escalation when applicable. * Investigates various fraud schemes (elder abuse, counterfeit checks, etc.) and characteristics of red flags. * Accurately and thoroughly documents case comments and all investigative steps in compliance with department procedures and standards; assists with preparing and filing suspicious activity reports and other required regulatory filings. * Provides advice and guidance to lines of business regarding compliance with applicable banking laws, regulations, regulatory policies & procedures. Minimum Education Requirements: * College (4-year) degree or equivalent experience in business or other related field from an accredited university or college preferred Minimum Experience Required: * 1 - 5 years similar or related experience in: * investigating complex potential internal and external fraud; * navigating customers who are victims of fraud through ASB's fraud process; * performing analysis of information/data to interpret and apply to business decisions Required Skills or Training: * Demonstrated organizational skills and flexibility to adapt to rapidly changing priorities * Effective communicator, demonstrated through listening, writing, and oral presentations to broad constituency groups that may include management, internal auditors, external regulators, etc. * Demonstrated ability to work independently, applying knowledge of policies & procedures to deliver results To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 7/1/2019


Information Security Engineer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Supports the Bank's information security program to ensure the confidentiality, integrity, and availability of American Savings Bank's information assets. Provides services as a security subject matter expert to respond to, analyze, and resolve departmental and enterprise information security issues. Evaluates and identifies risk, and takes steps necessary to protect systems and applications against threats, exploitation and vulnerabilities. Analyzes security threats and trends, responds to incidents, participates in computer investigations and measures and reports on progress to all levels of management. Major Job Accountabilities * Identifies, assesses and mitigates the impact of significant security risks within the technical environment; * Coordinates information security assessments of all new applications and system development of infrastructure projects, maintenance, enhancements and other support activities to ensure sound security practices. * Analyzes technology environment of the Bank and recommends changes to improve information asset protection and / or enhance efficiency while maintaining required protections; * Develops, implements and administers information security solutions within ASB; * Functions as the subject matter expert on systems owned, managed, or supported by Information Security; * Works with IT Infrastructure and other teams to address issues with security software and standards * Identifies and analyzes trends from internal and external threats and potential security vulnerabilities; * Develops a Security Model to reflect American Savings Bank's risk tolerance in line with comparable organizations and industry best practices; * Maintains an understanding of the greater information risk environment in which the bank operates; * Develops, coordinates, manages, and conducts training on the incident response program; * Acts as team lead for the Computer Emergency Response Team (CERT) Education Requirements College (4-year) Degree in Computer Science or related technical discipline Experience Required * Five (5) years minimum director experience in developing information security programs and assessing effectiveness of such programs, preferably within a financial services organization * Five (5) years minimum knowledge of security technologies including but not limited to firewalls, SIEM, web proxies/DLP, encryption, IDS/IPS and the ability to apply security principles based on the best practices and industry standards Required Skills or Training * Demonstrated experience in network and system administration, programming, systems development, Security Operations Center (SOC), and/or incident response. * Working knowledge of security principles, risk assessment policies and standards; demonstrates solid understanding of security best practices, products and technologies, including wireless security and virtualized security. * Demonstrated proficiency in a broad range of operating systems, platforms, client/server and web applications, and security services such as authentication and encryption technologies; Possesses knowledge of TCP/IP protocols, OSI model and associated vulnerabilities. * Possesses solid understanding of Federal and state laws/regulations relating to information safeguards and controls, including laws such as National Institute of Standards & Technology (NIST). Knowledge of the Federal Financial Institutions Examination Council (FFIEC) and section 501(b) of the Gramm-Leach-Bliley Act is a plus. * Excellent verbal, written, and interpersonal skills to effectively communicate complex IT security concepts to a diverse audience. * Demonstrates in-depth analytical skills, including the ability to consolidate broad data sets from multiple sources, both internal and external, to identify patterns and/or risk factors. * Critical thinker with the ability to research, develop and communicate solutions to detect security incidents in a timely manner. * Demonstrated experience in the areas of continuous monitoring, vulnerability management, Incident Response, Security Operations Center, malware analysis and/or reverse engineering is a plus. Professional Certifications, Licenses, and/or Registration Requirements * Current certification in one or more of the following is preferred: (ISC)2 CISSP or CCFP, ISACA, CISA, ISACA CISM, SANS GIAC, EC-Council ECIH, or EC-Council CHFI. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/18/2019


Internal Audit Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Responsible for the management and deployment of internal audit resources in the conduct of assessments of internal control and risk management activities. Uses judgment and experience to carry out a comprehensive internal audit plan in an effective manner. Prepares and communicates audit findings and recommendations to Management. Major Job Accountabilities: * Directs, plans, coordinates, and supports the efforts of the audit team on multiple concurrent and bank-wide audits of complex bank activities: * Supports staff on audits, analysis, and assessments * Continuously monitors the approaches utilized to perform objective assessments of risk management activities. * Develops and advocates improvements to audit processes. * Determines the scope, nature, and extent of Internal Audit work to be performed within an assigned area of focus (e.g., lending, financial reporting, retail, etc.) * Provides direction and guidance in day-to-day execution of duties. Minimum Education Requirements: * College (4-year) Degree in Accounting, Auditing, or other Business-related field Experience Required: * Eight (8) years progress experience performing complex and company-wide audit projects, internal control assessments. Required Skills or Training: * Ability to remain flexible in a demanding work environment, with frequent requirements to adapt to rapidly changing priorities and meet multiple priorities and time deadlines. * Ability to provide input for solving complex project and business problems by using independent judgment to identify and analyze the situations, establish responsive objectives and actions, and apply objective project assessment. * Ability to conceptualize new ideas and complex technical matters quickly. * Direct experience in assessing an organization's compliance with the Sarbanes Oxley Act of 2002 preferred. * Proficient PC skills utilizing Microsoft Office applications (Word, Excel, Visio, PowerPoint, Outlook). * Experience in the use of audit or data analysis software (e.g., ACL). * Excellent written, verbal, listening and presentation skills to effectively assist and communicate with brevity and clarity to all levels of the organization and consultants. Professional Certifications, Licenses, and/or Registration Requirements: * Certified Public Accountant or Certified Internal Auditor designation * Valid Driver's License and mode of transportation to travel to audit assignments To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/17/2019


IT Audit Manager

Job Location: Chinatown Branch And Office-3065
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for the planning and execution of assessments of internal control and risk management activities, with an emphasis on risks related to Information Technology and Information Security. Use judgement and experience to carry out a comprehensive internal audit plan in an effective manner with minimal supervision. Document and communicate audit findings and recommendations to Management and the Audit Committee. * Plans, develops, and executes specific audit procedures to meet planned objectives of audits of complex Bank technology activities, including technology in support of regulatory compliance and finance. * Formulates recommendations regarding control deficiencies and system ineffectiveness; identifies areas for improved control, cost savings, and operational efficiencies. * Prepares or reviews audit documents, work papers, audit reports, memoranda, and presentations; presents information in a clear, concise, and persuasive manner to the Audit Committee and management, as deemed applicable. * Meets and communicates with Management to perform audit procedures and provides status updates, findings and recommendations, and forward looking insights. * Drives the IT audit risk assessment and track for significant changes in risk factors. * Manages a team of IT auditors to drive completion of technology and information security audits. * Supports the Internal Audit relationship between technology and information security. Minimum Education Requirements: * College Degree in Accounting, Economics, Business, Information Systems, Computer Science, etc. Minimum Experience Required: * 3 years - Auditing * 5 years - Information Security, Network or PC operating systems, SDLC, Business Continuity, Computer Operations Required Skills or Training : * Strong listening, verbal, and written communication skills * Ability to apply independent judgement on complex issues. * Ability to interact with a wide range of internal and external constituents. * Strong problem-solving and analytical skills. * Proficient in Microsoft Office applications (ie. Word, Excel, Visio, PowerPoint, Outlook). * Proficient in data analytics and the ability to use tools such as ACL preferred. Professional Certifications, Licenses, and/or Registration Requirements * CPA, CIA, or CISA, PREFERRED * CISSP PREFERRED To apply, please email npodo@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 10/23/2017


IT Operations Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Responsible for completing tasks that directly relate to ensuring technology systems are available and operating efficiently for normal business operations. Work in split shifts to provide coverage throughout the normal business day as well as off hours that require additional technical support. Provide Level 2 Support for escalated issues generated through the IT Help Desk. Provide support for application enhancements, problem and incident management, production support, testing and change control processes. Major Job Accountabilities * Work closely with Vendors and all Technology staff to provide seamless support to the production environment * Log, track, and respond to inquiries, requests and incidents; ensure the production environment meets service levels agreements (SLA) established with the business units * Lead problem analysis, initiate corrective actions, and ensure that status updates are provided to those impacted in a manner consistent with SLAs * Monitor system jobs and performance levels. Develop and maintain the appropriate alerting and reporting processes * Assist in application system updates to current revision levels, as needed * Responsible for entering, updating, and closing technology change/work requests in the system of record in a timely manner * Assess and identify potential solutions for recurring production issues Education Requirements College degree in Computer Science, Engineering, Information Systems, or a related field Experience Required * 1 year troubleshooting application/system related issues * 1 year direct customer service experience where required to provide problem resolutions Required Skills or Training * Ability to learn quickly * Able to demonstrate a logical approach to problem resolution * Demonstrates effective communication skills, both verbal and written. Must demonstrate ability to communicate technical concepts to both technical and non-technical colleagues and provide customer service to a broad range of people * Possesses working knowledge of PC operating systems * Possesses working knowledge of Microsoft Office applications Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


IT Security Operations Engineer

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job Supports the bank's information security program through incident response, security operations, and architecture. Works across the enterprise to ensure the safeguarding of all protected information assets and data. Monitors essential processes to ensure compliance with policies, standards, practices and guidelines. Must be willing to be on-call. Leads the design and implementation of all internal security initiatives to protect critical and sensitive enterprise data. Essential Functions of the Job * Tier 1 -- Escalation support, security tickets, security incident response * Performs review of information security procedures and guidelines * Leads security engineering and design/architecture and works to provide security solutions * Project manager for key security initiatives * Performs incident monitoring and reporting that includes analysis and correlation of information or data for the purpose of identifying intrusion attempts, vulnerabilities, and/or compromises to Bank systems * Performs incident response activities that include evidence collection and forensic analysis using industry standards and tools, evaluation of security controls and recommending solutions to mitigate potential risk * Ensures technical enforcement of internal security policies to maintain the integrity of the networks, systems and applications utilized throughout the organization, including functionality of user access controls * Serves as an information security expert for the Technology division. Maintains current knowledge of evolving information security risks, particularly cyber, new and evolving trends with mitigation tools and changes to security regulations affecting financial institutions * Performs security event monitoring and correlation using the SIEM, data loss prevention, and other tools to detect and response to security events * Develops and implements threat mitigation strategies. Performs event reporting and trending analysis * Ensures work performed is compliant with all banking laws and regulations relevant to data security Minimum Education Requirements College (4-year) Degree in Computer science or related technical field; or an equivalent combination of education, professional training, or work experience Experience Required * Five (5) years minimum experience in Information Security and/or Security Operations experience. Prior experience within a financial services organization is a plus * Three (3) years minimum working knowledge of security technologies including but not limited to firewalls, SIEM, web proxies, DLP, encryption, IDS/IPS and the ability to apply security principles based on best practices and industry standards. Required Skills or Training * Working knowledge of advanced security architecture, technologies, and solutions * Working knowledge of security operations and maintenance including but not limited to firewalls, SIEM, web proxies/DLP, encryption, IPS, Email phishing, SOC/NOC, end-point protection * Able to apply security principles and oversight based on best practices and industry standards Demonstrated experience in network and system administration, programming, systems development, Security Operations Center (SOC), and/or incident response * Possesses strong knowledge of security principles, risk assessment policies and standards; demonstrates solid understanding of security best practices, products and technologies, including wireless security and virtualized security * Demonstrated proficiency in a broad range of operating systems, platforms, client/server and web applications, and security services such as National Institute of Standards & Technology (NIST) Knowledge of the Federal Financial Institutions Examination Council (FFIEC) and section 501(b) of the Gramm-Leach-Bliley Act is a plus * Demonstrates strong interpersonal, verbal, and writing skills to effectively communicate complex IT security concepts to a diverse audience * Demonstrates in-depth analytical skills, including the ability to consolidate broad data sets from multiple sources, both internal and external, to identify patters and/or risk factors * Must be self-motivated with a strong willingness to learn in a hands-on learning environment. Critical thinker with the ability to research, develop and communicate solutions to detect security incidents in a timely manner * Demonstrated experience in the areas of continuous monitoring, vulnerability management, Incident Response, Security Operations Center, malware analysis and/or reverse engineering is a plus Professional Certifications, Licenses, and/or Registration Requirements * One (or more) of the following information security certifications is preferred or must be obtained within 6 months of hire: (ISC)2 CISSP or CCFP, ISACA CISM, SANS GIAC, EC-Council ECIH, or EC-Council CHFI Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/18/2019


IT Technical Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for selecting, designing, implementing, enhancing, maintaining and decommissioning systems and applications. Assist in developing and executing strategic roadmaps for systems/applications and serves as the primary liaison for the business and vendor to ensure parties are aligned and working towards the organization's goals and objectives. * Assist in developing short- and long-term strategic plans for systems/applications and create plans to execute identified initiatives. * Ensure that business stakeholders and vendors are united in prioritization of projects. * Collaborate with business stakeholders to develop Business Case and Request for Proposal (RFP) documentation, as needed to identify solution alternatives. * Analyze, review and configure programs and systems to increase operating efficiency; adapt program to new requirements either internally or through contracted vendor. * Plan and execute application and system implementations, upgrades, security, and program configuration/maintenance, development and disaster recovery exercises. * Develop, coordinate and execute test plans for system, integration, regression, validation testing. * Develop and maintain documentation of all technical development/implementations and subsequent revisions. * Manage small- to medium-size projects that could potentially impact the entire organization. Defines project scope, approach and resources requirements. * Assist in ensuring vendors deliver agreed-upon service levels and delivery commitments related to projects and system performance. * Participate in contractual reviews and recommend appropriate changes based on corporate IT standards and requirements. * Ensure system, application configuration, and program coding adheres to the Bank's standards and security/technical requirements. * Educate and train users on systems and processes. Minimum Education Requirements: * College degree in Computer Science, Engineering, Information Systems, or related field Minimum Experience Required: * Three (3) years performing business and systems analysis * Three (3) years working experience in analyzing, recommending, and implementing solutions to business workflow problems * Two (2) years managing and/or leading technical projects Required Skills or Training: * Demonstrates strong interpersonal and communication skills with a proven ability to grasp key concepts and communicate effectively with technical staff, business stakeholders and management. * Prior experience in leading and facilitating meetings. * Demonstrated ability to manage projects of small to medium size. * Possesses knowledge of systems development lifecycle methodologies. * Proficient at developing visual models such as workflow/network diagrams in Microsoft Visio. * Working knowledge of PC and Server Operating Systems. * Demonstrates high proficiency with Microsoft Office software applications. * Working knowledge of data and system integration methodologies. * Working knowledge of relational databases and Structured Query Language (SQL). * Possesses basic understanding of networking and telecommunications devices / protocols (DHCP, DNS, TCP/IP, FTP, SFTP, SSH, TLS / SSL). * Basic understanding of web-based technologies. * Demonstrates desire to remain current on changes in technology solutions. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 5/10/2019


Licensed Sales Assistant

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Assists an assigned Financial Consultant (FC) or Associate Financial Consultant (AFC) in the sales and servicing of investment and insurance products. * Provides support to assigned FC(s) in servicing their book of business and preparing documentation for presentations. * May conduct presentations and solicit prospective customers for investment and insurance products and services in assigned branches. * Contacts all assigned leads and branch referrals for appointments and sales presentations. Tracks and reports results to branches and Investment Services management. * Conducts branch meetings and training on a regular basis for all assigned branches. * Assists FC(s) in overseeing, training, and mentoring licensed branch employees in assigned branches. * Determines customer suitability for investment and insurance products by using the financial profile worksheet or its equivalent and analyzing the customer's financial status. * Makes the appropriate recommendation to customers based upon the customer's needs and financial status. * Works with FC(s) to meet production and revenue goals as determined by management. Minimum Education Requirements: * High School or equivalent Minimum Experience Required: * 1 year direct sales experience Required Skills or Training * Able to work during the business hours of assigned bank branches * Excellent written, verbal, interpersonal, and presentation skills to communicate effectively with both individuals and groups * Demonstrates competency in use of computer applications (MS Word, Excel, PowerPoint), email applications, and internet search engines Professional Certifications, Licenses, and/or Registration Requirements * Current Series 6 and 63 securities license * Current State of Hawaii life and health insurance or must obtain state of Hawaii life and health insurance licensees within 45 days of hire * Valid US driver's license and access to transportation To apply, please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/18/2019


Loan Processing Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Processes applicable documentation necessary to complete small business loan transactions in accordance with standard guidelines and procedures. * Learns to manage a pipeline of small business loan applications, demonstrating process accuracy and timeliness in achieving internal turn-time goals. * Orders and/or proactively follows up on documentation requirements necessary to complete the loan file including but not limited to: Organizational documents, state & other registrations, financial statements, appraisals, etc. * Communicates with Business Relationship Managers, Business Credit Management (BCM) teammates, branch personnel, and outside vendors regarding loans in process. * Prepares initial disclosures, customer letters related to a loan decision, and may review loan documents prior to closing. * Achieves productivity standards and service level agreements, as established by management. * Follows all applicable policies and procedures to ensure compliance with banking laws and regulations relevant to the job's activities. Minimum Education Requirements: * College (4-year) degree in Business Management, Accounting, Finance, or relevant work experience as described below Minimum Experience Required: * 1 year banking experience, either in a client-facing role or in a processing role where attention to detail is exhibited Required Skills or Training: * Proficient in use of computers and MS Office applications (Excel, Word, Outlook, etc.) * Excellent written and verbal communication skills * Strong attention to detail, with specific emphasis on accuracy and production of thorough documentation * Able to work in a fast-paced environment, including the ability to shift priorities in response to immediate and/or changing needs. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/28/2019


Loan Servicing Representative

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Ensures a positive customer experience by providing exceptional servicing for a variety of Retail loan products. Supports customer-facing teammates as related to loan servicing and support and continually seeks ways to improve processes and work collaboratively with teammates across all lines of business. Responsibilities include onboarding new loans, servicing existing loans, and off-boarding loans to close for Residential and/or Consumer loans. * Completes new loan/line bookings using a variety of systems and resources * Completes a variety of loan maintenance and servicing tasks * Performs Foxtrot functions to support automated processes * Processes transactions related to loan onboarding, servicing, and off-boarding * Analyzes and processes transactions related to various loan reports; posts transactions to accounts * Calculates interest rate adjustments and payment/billing schedule updates. * Researches, analyzes, and resolves issues * Contributes to development and refinement of internal procedures and other resources * Manages work within stated deadlines * Responds to inquiries, communicates with and supports teammates across the organization * Identifies process improvement opportunities; participates in special projects within the department Minimum Education Requirements: * High school degree; experience in a business-related field or equivalent work experience preferred Minimum Experience Required: * 1 year banking experience, loan operations, or servicing experience Required Skills or Training: * A well-developed sense of the customer's perspective; ability to respond with the customer in mind * Exceptional interpersonal skills and demonstrated ability to work collaboratively with other people and groups * Maintains a positive, professional demeanor; faces difficult situations directly and professionally * Excellent verbal and written communication, including practicing open, honest communication with teammates. * Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle low/moderate risk-based decisions. * Advanced technical skills; proficiency in Microsoft Office and other banking applications; * Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance. * Strong organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines. * Ability to thrive in a fast paced, intense environment. * Understands loan payment processing, fee structure, interest calculation; can prepare interest and payment schedules. * Understands and adheres to Regulatory/Compliance requirements, applies knowledge when resolving problems. * Ability to analyze and solve problems. * Knowledge of basic accounting principles and techniques, particularly related to loan processing. * Ability to understand the bank's financial metrics and how the department drives results for the bank. * Ability to complete daily work with minimal supervision. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Loan Servicing Representative- Lead

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Leads production activities of the Retail Loan Servicing team and supports teammates in ensuring a positive customer experience. Directly supports Loan Servicing Representatives I & II and provides assistance to teammates in other areas of the Bank as related to loan operational activities. Continually seeks ways to improve processes and works collaboratively with teammates across all lines of business. * Supports daily operations of loan processing functions to ensure an outstanding customer experience by assisting the team with processing daily work, which may include new loan/line bookings, loan maintenance and servicing tasks. * Runs Foxtrot to support automated processes, analyzes and processes transactions related to various loan reports, calculates interest rate adjustments and payment/billing schedule updates. * Leads the team in managing the loan booking and servicing queues to ensure service levels are met or exceeded; processes work when needed. * Researches, analyzes, and resolves issues. * Responds to inquiries, communicates with and supports teammates across the Bank. * Supports the team's overall compliance with ASB policies and procedures and applicable banking laws and regulations; ensures that policies and procedures are properly carried out. * Assesses training needs and supports development plans for teammates. Assists with training teammates; planning, assigning, and directing work. * Assists with productivity and quality reports; ensures monthly tracking is accurate. * Assesses processes and workflows; identifies and drives improvement in processes in collaboration with other teammates or business units to improve customer experience and efficiency. * Provides operational support for loan and related systems; serves as a subject matter expert on loan booking systems. * Assists with special projects. Minimum education requirements: * high school diploma or equivalent Expereince required: * 5 years banking experience, loan operations or servicing experience. Leadership expereince preferred Required Skills or Traning: * A well-developed sense of the customer's perspective; ability to respond with the customer in mind * Exceptional interpersonal skills and demonstrated ability to work collaboratively with other people and groups * Maintains a positive, professional demeanor; faces difficult situations directly and professionally * Excellent verbal and written communication, including practicing open, honest communication with teammates. * Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle medium risk-based decisions. * Advanced technical skills; proficiency in Microsoft Office and other banking applications; * Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance. * Strong organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines. * Ability to thrive in a fast paced, intense environment. * Understands loan payment processing, fee structure, interest calculation, and prepare interest and payment schedules. * Understands and adheres to Regulatory and Compliance requirements, applying this knowledge to assessing and resolving problems. * Self-directed with the ability to provide clear direction to others. * Attainment of in-depth knowledge and proficiency regarding bank loan products, systems, procedures, documentation, and all applicable regulatory guidelines. * Demonstrated work experience in problem analysis and problem resolution at functional level with the growth ability to apply strategic. * Ability to review processes and recommend changes for improvement to achieve efficiency, effectiveness and compliance in bank loan operations. * Knowledge of basic accounting principles and techniques, particularly related to loan processing. * Ability to understand the bank's financial metrics and how the department drives results for the bank. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/27/2019


Manager, Retail Loan Operations Administration

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Provides leadership and direction to the Retail Loan Operations team in order to achieve an exceptional customers experience through process improvement utilizing process automation. Monitors the retail loan portfolios for adherence to bank, investor and other applicable policies, procedures, standards, laws and regulations. Major Job Accountabilities: * Delivers an exceptional customer experience through process improvement utilizing process automation. Provides continued support for automation process and tools * Uses data and analytics to monitor retail loan portfolios for adherence to bank, investor, and other applicable policies, procedures, standards, laws and regulations * Ensures department strategy, goals and operating procedures align with the Bank's vision making appropriate modifications when necessary * Ensures compliance with all applicable regulatory and compliance requirements * Establishes key performance metrics to measure and manage the delivery of departmental objectives * Responsible for the hiring, evaluation and development of teammates who deliver high performance and exemplify the core values of the Bank Minimum Education Requirements: * Associate (2-year) or equivalent in Business Administration, Technology Development Experience Required: * Five (5) years minimum of Operational experience in the financial services industry, preferably in a mortgage servicing capacity * Two (2) years minimum of Developing procedural and/or policy documentation * Two (2) years minimum of Direct leadership of a team -- accountable for development and coaching of team members and distribution of work assignments Required Skills or Training: * Promotes a strong risk culture by using constructive dissent to appropriately challenge using data and analysis * Demonstrated advanced understanding of process improvement fundamentals * Demonstrates strong interpersonal skills, both verbal and written, to work collaboratively across the organization * Ability to lead a team, coaching individuals to achieve optimal performance. Effective at conflict resolution * Ability to coordinate and prioritize workload * Possesses strong analytical skills, as well as effective at decision making * Computer skills including advanced knowledge of MS Office software and familiarity with process automation tools Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/17/2019


Marketing Manager - Advertising and Campaigns

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of Job: Responsible for developing and managing the Bank's cross- channel campaigns. Manage the creative agency and act as the central coordination point with the marketing team for various channel efforts including in-branch, traditional advertising, digital and social, email, and direct mail. Develop the traditional advertising plan (including TV, radio, print, collateral, and branch merchandising) to support the Bank's business goals. Oversees the research, analysis and development of recommendations for advertising opportunities. Directs and manages the Bank's advertising agency. Major Job Accountabilities: * Plans, organizes, implements and analyzes promotional campaigns and opportunities to support the Bank's business goals. Campaigns include acquisition, relationship expansion and retention. * Develops advertising plans for the Bank's branding, products, services, and special promotions. * Manages campaign schedule, meets deliverable deadlines, and develops metrics for evaluating advertising campaign effectiveness. * Orchestrates the messaging, timing, and deliverables with the digital, email, and events managers. * Coordinates the production and delivery of all branch collateral for campaigns. * Manages the review and approval process through compliance / legal. * Communicates all campaign efforts to the branches. * Oversees the Bank's advertising agency * Negotiates contracts * Provides direction on marketing spend and advertising channels and placement * Determines advertising needs, sets advertising objectives, formulates and executes marketing/advertising strategies through consultation with senior management, department and product managers, branch managers, vendor and media representatives. * Manages the advertising budget and ensures costs are allocated appropriately and timely. * Provides cost estimates and strategies for the most effective use of funds to achieve advertising objectives. * Ensures invoices are paid timely. * Provides support to the marketing team and the bank in terms of writing, enforcing brand guidelines, and consistently supporting the brand voice. * Takes on other marketing projects as needed. Minimum Education Requirements: * College (4-year) Degree in Marketing, Advertising, or related field preferred Experience Required: * Five (5) years minimum marketing or advertising experience, which includes planning and executing programs with wide scope and impact. Familiarity with retail banking is a plus. * One (1) year minimum supervisory experience preferred Required Skills or Training: * Excellent writing ability and experience reviewing advertising copy and other marketing materials. * In-depth knowledge of Advertising and Marketing principles. * Creative aptitude and experience working with various media (TV, Radio, Print). * Excellent verbal/written communication, critical thinking and problem-solving skills. * Extremely organized, detail-oriented, with a high degree of project management skills. * Proficient in use of Microsoft Office applications required. * Vendor management and negotiation skills. Professional Certifications, Licenses, and/or Registration Requirements: * Valid driver's license and access to a motor vehicle required To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/13/2019


Neighborhood Liaison

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job: Works at the community level to spearhead efforts to revitalize the surrounding neighborhood and implement other community development projects. Serves as liaison with various government agencies, community groups, fellow business owners, and neighbors. Major Job Accountabilities: * Formulates and implements initiatives to promote a healthy, thriving surrounding community for ASB's teammates, customers, neighbors, and the public. * Oversees efforts to revitalize the nearby park and surrounding areas by reaching out to and working with various stakeholders such as government agencies, the public, community groups, neighbors, and fellow business owners. * Conducts research, solicits community input, and continually promotes critical relationships in an effort to create a safe and welcoming outdoor environment. Minimum Education Requirements: * College (4-year) Degree in Business Administration, Public Administration, Economics or related field Experience Required: * Three (3) years minimum experience with community relations or public administration is a plus Required Skills or Training: * Excellent verbal, listening, and written communication skills * The ideal candidate has roots within and/or a deep understanding of our immediate neighborhood * Must possess an empathetic, caring nature and be able to work with other community members to take collective action and generate solutions To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 3/12/2019


Network and Data Center Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Accountable for the oversight and management of the technology support of American Savings Bank's (ASB) hardware infrastructure. Manage and direct a team of administrators and technical specialists whose collective responsibilities include application, hardware and operating system enhancements, problem and incident management, production support and change management. Experience Required * 5 years - Direct experience developing and managing Technology Infrastructure Teams * 5 years - Experience in IT Technology infrastructure operations * Demonstrates strong leadership skills through performance management, training, mentoring, etc. * Possesses experience in managing projects to deliver IT solutions in a time-critical manner * Demonstrates highly effective interpersonal skills, including the ability to communicate effectively with vendors, employees, business partners, etc. * Demonstrates the ability to prioritize conflicting projects and complete assignments within required time commitments. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Part Time Teller I - Kahala

Job Location: Kahala Mall Branch-3076
Location City: Honolulu
Location State: HI
Location Zip: 96816

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) * Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 5/30/2019


Personal Banker - Kailua Kona

Job Location: Kailua-Kona Branch-1008
Location City: Kailua-Kona
Location State: HI
Location Zip: 96740

Description: Apply consultative selling skills with ASB customers to determine potential product/service needs of the respective customer and provide ASB products/services as a solution for meeting client requirements. Guide and assist customers in appropriate product selection and provide direct assistance in establishing accounts for the customer. Provide customer with referral to other product experts, as necessary. Assist customers with account inquiries/issues; research and resolve matters for the customer that results in an outstanding customer experience. * Generate sales and deepen client relationship with ASB by providing Bank products and/or services in response to an identified customer need. Assist customers in the selection of appropriate products and services; refer customer(s) to other appropriate Bank product experts to facilitate potential sales. Assist clients with opening new accounts & directly assist in resolving client issues/concerns. * Perform related assignments within the respective Branch, as needed, including the performance of teller duties * Comply with all applicable banking laws and regulations, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting. Report improper and suspicious activities to management and in a timely manner. Minimum Education Requirements: * High school or equivalent Minimum Experience Required: * 1 year sales and/or customer service experience in a retail or financial services firm * 1 year proficiency in the use of personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrates excellent speaking and written communication skills * Demonstrates flexibility and willingness to perform non-sales duties (in support of team success) * Proven capability in developing effective relationships with customers and co-workers To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/25/2019


Personal Banker - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job: * Apply consultative selling skills with ASB customers to determine potential product/service needs of the respective customer and provide ASB products/services as a solution for meeting client requirements. Guide and assist customers in appropriate product selection and provide direct assistance in establishing accounts for the customer. Provide customer with referral to other product experts, as necessary. Assist customers with account inquiries/issues; research and resolve matters for the customer that results in an outstanding customer experience. Essential Functions of the Job: * Generate sales and deepen client relationship with ASB by providing Bank products and/or services in response to an identified customer need. Assist customers in the selection of the appropriate products and services; refer customer(s) to other appropriate Bank product experts to facilitate potential sales. Assist clients with opening new accounts & directly assist in resolving client issues/concerns. * Perform related assignments within the respective Branch, as needed, including the performance of teller duties. * Comply with all applicable banking laws and regulations, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting. Report improper and suspicious activities to management and in a timely manner. Minimum Education Requirements: * High School or Equivalent diploma Experience Required: * One (1) year minimum experience in sales and/or customer service experience in a retail or financial services firm * One (1) year minimum experience proficiency in the use of personal computers, calculators, and internet search tools Required Skills or Training: * Demonstrates excellent speaking and written communication skills * Demonstrates flexibility and willingness to perform non-sales duties (in support of team success) * Proven capability in developing effective relationships with customers and co-workers To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


Platform Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for selecting, designing, implementing, enhancing, maintaining and decommissioning systems and applications. Assist in developing and executing strategic roadmaps for systems/applications and serves as the primary liaison for the business and vendor to ensure parties are aligned and working towards the organization's goals and objectives. * Assist in developing short- and long-term strategic plans for systems/applications and create plans to execute identified initiatives. * Ensure that business stakeholders and vendors are united in prioritization of projects. * Collaborate with business stakeholders to develop Business Case and Request for Proposal (RFP) documentation, as needed to identify solution alternatives. * Analyze, review and configure programs and systems to increase operating efficiency; adapt program to new requirements either internally or through contracted vendor. * Plan and execute application and system implementations, upgrades, security, and program configuration/maintenance, development and disaster recovery exercises. * Develop, coordinate and execute test plans for system, integration, regression, validation testing. * Develop and maintain documentation of all technical development/implementations and subsequent revisions. * Manage small- to medium-size projects that could potentially impact the entire organization. Defines project scope, approach and resources requirements. * Assist in ensuring vendors deliver agreed-upon service levels and delivery commitments related to projects and system performance. * Participate in contractual reviews and recommend appropriate changes based on corporate IT standards and requirements. * Ensure system, application configuration, and program coding adheres to the Bank's standards and security/technical requirements. * Educate and train users on systems and processes. Minimum Education Requirements: * College degree in Computer Science, Engineering, Information Systems, or related field Minimum Experience Required: * 3 years performing business and systems analysis * 3 years working experience in analyzing, recommending, and implementing solutions to business workflow problems * 2 years managing and/or leading technical projects Required Skills or Training: * Demonstrates strong interpersonal and communication skills with a proven ability to grasp key concepts and communicate effectively with technical staff, business stakeholders and management. * Prior experience in leading and facilitating meetings. * Demonstrated ability to manage projects of small to medium size. * Possesses knowledge of systems development lifecycle methodologies. * Proficient at developing visual models such as workflow/network diagrams in Microsoft Visio. * Working knowledge of PC and Server Operating Systems. * Demonstrates high proficiency with Microsoft Office software applications. * Working knowledge of data and system integration methodologies. * Working knowledge of relational databases and Structured Query Language (SQL). * Possesses basic understanding of networking and telecommunications devices / protocols (DHCP, DNS, TCP/IP, FTP, SFTP, SSH, TLS / SSL). * Basic understanding of web-based technologies. * Demonstrates desire to remain current on changes in technology solutions. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 5/31/2018


Quality Control Specialist

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Conducts loan audits after the loan booking process, to ensure overall compliance with both ASB internal policies/procedures and applicable banking laws/regulations. Responsible for early detection, remediation and reporting of issues. * Conducts daily audits and completes remediation/reporting activities for various audit types, including, but not limited to: new loan activity, loan maintenance processing, Mortgage Electronic Registration ("MERS"), Federal Housing Administration loans, Consumer Financial Protection Borough ("CFPB") customer complaints and flood insurance. * Assists with miscellaneous supporting activities as needs arise such as pulling reports and supporting documents for internal and external auditors, performing special audits at the request of Loan Operations Management, and completing loan file reviews prior to internal and external audits. * Maintains policies/procedures affecting areas of responsibility. * Assists with creating policies/procedures when new audits are assumed. * Keeps current on new regulatory developments affecting areas of responsibilities and communicates new guidance to team. Minimum Education Requirements: * College (4-year) degree in business or related field Minimum Experience Required: * 1-3 years experience peforming internal or external audits for banks and/or completing internal control assessments Required Skills or Training: * Familiarity with loan servicing systems preferred. * Knowledge of servicing guidelines for all investors in the servicing portfolio including, but not limited to, Fannie Mae, Freddie Mac, Hula Mae, and Ginnie Mae preferred. * Knowledge of banking laws and regulations as well as mortgage, consumer, commercial, and small business loan products, documents and servicing. * Ability to interpret and apply policies/procedures and laws/regulations. * Proficient with Microsoft Office products. Experience with Access preferred. * Detail-oriented with excellent analytical, organizational, and problem solving skills * Able to manage multiple priorities and complete assignments while processing high audit volume * Strong verbal, written, and interpersonal communication skills. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/11/2019


Recruiting Manager

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Primary Purpose of the Job Manages recruitment, orientation and staffing activities for the Bank. Manages or participates in various HR projects as assigned. Major Job Accountabilities Utilizing superior written, verbal and interpersonal skills, manages and facilitates the recruiting, application and hiring processes for job candidates and the on-boarding process for new hires including new hire orientation. Develops, implements and continuously improves the overall recruitment strategy, ensures creation and/or optimum participation in recruitment-related events, and assists with other areas of HR when called upon. Other Responsibilities * Leads, mentors, coaches, trains and evaluates Recruitment team members. Makes recommendation for hiring and termination of employees when appropriate. * Assists Recruitment team with staffing tasks utilizing the Bank's Applicant Tracking System. * Participates in job interviews and the selection process. * Attends job fairs and other recruitment-related events, some of which may fall outside of standard business hours and may be located on neighbor islands. * Responsible for the summer internship program and student tours of the company. * Complies with all applicable banking laws and regulations relevant to the job's activities, including BSA/AML and suspicious activity monitoring and reporting. * Reports improper and suspicious activities to any member of management. * Performs other job-related duties as assigned. Education Requirements * Bachelor's degree in human resources, business administration or equivalent work experience related to the duties and responsibilities of recruiting or staffing strongly preferred Experience * Five (5) or more years of recruitment experience * Three (3) or more years of supervisory experience including conducting regular one-on-one coaching sessions, performance evaluations and making recommendations to team members regarding performance improvement * Demonstrated experience in sourcing through various methods including but not limited to social networking, job boards, applicant tracking systems, etc. preferred Skills/Knowledge * Demonstrated experience and skills in Microsoft Office * Strong verbal, written, analytical and interpersonal skills * Demonstrated ability to multi-task * Ability to make oral presentations Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/10/2019


Residential Loan Officer - Maui

Job Location: Kahului Branch-9050
Location City: Kahului
Location State: HI
Location Zip: 96732

Description: Primary Purpose of Job The Residential Loan Officer is a commission-based role responsible for generating Residential Loan volume. Works with the Residential Loan customer from origination through loan closing. Identifies cross-sell opportunities and refers to the appropriate sales representative. Major Job Accountabilities * Solicits, prequalifies, originates, services customers, and closes residential mortgage loans for ASB and various other lenders * Conducts the loan interview in a timely, professional manner and responds expediently to loan requests * Structures financing options based on applicant's data; analyzes financial statements, tax returns, and income and expense statements and makes appropriate recommendations to customers based on customer needs relative to residential lending * Responds to telephone inquiries and contacts all assigned leads in a timely manner and actively cross-sells and refers customers for other ASB products and services * Complies with the product profiles, lending policies and procedures for those lenders with whom they company maintains a brokerage agreement * Conducts real estate presentations to educate real estate personnel about various mortgage programs * Performs the minimum required business development calls per month to various industry-related business partners. Meets residential loan production budget requirements * Complies with all regulations and laws pertaining to real estate lending * Keeps informed of current real estate lending trends relative to rates, fees, sales, and general market trends * Participates in functions and courses sponsored by lending-related organizations to further his/her knowledge of the real estate industry Minimum Education Requirements * High School or Equivalent Experience Required * Two (2) years minimum of Direct sales experience in residential lending Required Skills or Training * Demonstrated sales ability and customer service orientation to servicing existing and new accounts * Knowledge of fundamental accounting principles and skilled in evaluating and analyzing financial statements, tax returns, and income/expense statements as they relate to residential lending * Knowledge and understanding of banking policies, regulations, and procedures pertaining to residential mortgage lending * Able to interpret and apply state and federal regulations as they relate to residential lending * Excellent verbal, written, interpersonal, and presentation skills * Excellent organization skills and able to meet multiple priorities and project deadlines * Works under minimal supervision, uses sound judgement and discretion in performing work duties and works cooperatively with others * Required to maintain a high degree of confidentiality of all information contained in the loan file To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/3/2019


Residential Loan Officer - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job The Residential Loan Officer is a commission-based role responsible for generating Residential Loan volume. Works with the Residential Loan customer from origination through loan closing. Identifies cross-sell opportunities and refers to the appropriate sales representative. Major Job Accountabilities * Solicits, prequalifies, originates, services customers, and closes residential mortgage loans for ASB and various other lenders * Conducts the loan interview in a timely, professional manner and responds expediently to loan requests * Structures financing options based on applicant's data; analyzes financial statements, tax returns, and income and expense statements and makes appropriate recommendations to customers based on customer needs relative to residential lending * Responds to telephone inquiries and contacts all assigned leads in a timely manner and actively cross-sells and refers customers for other ASB products and services * Complies with the product profiles, lending policies and procedures for those lenders with whom they company maintains a brokerage agreement * Conducts real estate presentations to educate real estate personnel about various mortgage programs * Performs the minimum required business development calls per month to various industry-related business partners. Meets residential loan production budget requirements * Complies with all regulations and laws pertaining to real estate lending * Keeps informed of current real estate lending trends relative to rates, fees, sales, and general market trends * Participates in functions and courses sponsored by lending-related organizations to further his/her knowledge of the real estate industry Minimum Education Requirements * High School or Equivalent Experience Required * Two (2) years minimum of Direct sales experience in residential lending Required Skills or Training * Demonstrated sales ability and customer service orientation to servicing existing and new accounts * Knowledge of fundamental accounting principles and skilled in evaluating and analyzing financial statements, tax returns, and income/expense statements as they relate to residential lending * Knowledge and understanding of banking policies, regulations, and procedures pertaining to residential mortgage lending * Able to interpret and apply state and federal regulations as they relate to residential lending * Excellent verbal, written, interpersonal, and presentation skills * Excellent organization skills and able to meet multiple priorities and project deadlines * Works under minimal supervision, uses sound judgement and discretion in performing work duties and works cooperatively with others * Required to maintain a high degree of confidentiality of all information contained in the loan file To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 2/22/2017


Sales Coordinator

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Provides operational support to Financial Consultants (FCs), Associate Financial Consultant (AFCs), and Licensed Branch Employees with customer service requests, new account opening/maintenance and product research. Follows up on pending business, money movement and commissions, provides administrative assistance and acts as liaison with B/D (Broker/Dealer) back office and vendors. * Provides administrative support to assigned Financial Consultants and LBE's, which includes but is not limited to the following: * Answering day-to-day reference questions on product and program changes, processes, and systems * Providing sales materials and supplies to field offices * Processing customer service requests, new business, account inquiries and vendor account issue resolution * Assisting FCs in research and problem resolution. * EnAct entry, maintenance, and updates as necessary * Follows up on pending business, service request completions, outstanding money movements and commissions with vendors and operations team. * Participates in FC customer relationship management and maintenance to include mailings, promotions and periodic service calls. Minimum Education Requirements: * High school or equivalent (college degree is preferred) Minimum Experience Required: * 1+ years direct customer service and/or sales assistance experience, preferably in retail, financial institution or financial services industry setting Required Skills or Training: * Proficient skills in MS Office (i.e. Word, Excel, Access, Outlook) * Strong verbal and written communication skills * Ability to work under pressure with multiple deadlines, use judgment or discretion within own scope of authority * Works with minimum supervision, follows instructions, works cooperatively with others as part of a larger team * Able to adapt to ongoing rapid change and grasp new processes and issues quickly * Able to strictly adhere to policies and procedures within a highly regulated environment Professional Certifications, Licenses, and/or Registration Requirements * Possess Hawaii Life and Health licenses or able to obtain licenses within 6 months of hire (preferred) * Possess SIE, 7, and 66 licenses within 6 months of hire (preferred) To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 4/23/2019


Secondary Marketing Analyst

Job Location: ASB Campus-3112
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Responsible for the performance of various operational functions including daily maintenance of rate locks, pricing of mortgage products, mortgage delivery to investors, analysis of trading and risk management activities, and preparation/distribution of secondary marketing reports relating to loan sales and portfolio allocation. * Generates rate sheets, issues rate locks, assists in whole loan sale activities. Liaisons with and prepares/delivers loans to investors. * Reviews and analyzes mortgage pipeline risk (price risk, fallout risk and product risk). Independently researches and investigates economic trends, capital market products and market data to recommend tactical strategies for managing risk within the secondary market. * Understands and maintains knowledge of investor guidelines. Corresponds with capital market participants and evaluates the entire risk management process from trade execution to accounting. * Performs daily uploads from various disintegrated data sources for input into the risk management systems. Prepares, interprets and distributes reports for review by management. * Prepares monthly and quarterly profitability and performance reports for senior management with regard to loan sales and portfolio allocation. Minimum Education Requirements: * College (4-year) degree in Business, Finance, Accounting, or Economics Minimum Experience Required: * 3 years experience with mortgage banking, underwriting, secondary marketing, accounting, and/or treasury Required Skills or Training: * Strong understanding of the mortgage and capital markets and financial, economic, mortgage banking, capital markets, statistical and accounting skills * Familiarity with loan origination systems (LOS) and hedging/pipeline risk management systems * Must be proficient in the use of the PC, including MS Office applications * Knowledge in database programming (e.g., SQL) is a plus * Must have the ability to think analytically, possess strong math skills, and be detail-oriented * Strong verbal and written communication skills * Good organizational and self-motivational skills To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/26/2019


Servicing Specialist

Job Location: Chinatown Branch And Office-3065
Location City: Honolulu
Location State: HI
Location Zip: 96817

Description: Book and maintain consumer, home equity loans, small business, commercial and residential mortgage loans. Reprocess payment rejects, reconciling the G/L, status accounts for other areas of the bank. Complexity of booking and maintenance duties increases by Specialist level. Performs all duties and interacts with internal and external customers in a manner aligned with ASB's Core Expectations. Minimum Education Requirements: * High School Diploma or GED Minimum Experience Required: * 1+ years banking loan booking/processing experience * Excellent verbal and listening communication skills * Effectively plan and organize work * Proficient in the use of the PC and MS Office Applications. * Working knowledge of FISERV CBS system * Knowledge of loan product types and loan booking/servicing issues including CRA, Reg O,HMDA, FDIC Codes * Knowledge of G/L system and accounting entries To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 2/21/2019


Teller - Kauai

Job Location: Hokulei Village Branch-7089
Location City: Lihue
Location State: HI
Location Zip: 96766

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/17/2019


Teller - Lahaina

Job Location: Lahaina Branch-9047
Location City: Lahaina
Location State: HI
Location Zip: 96761

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply, please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 10/9/2018


Teller - Laie

Job Location: Laie Foodland In-Store-3056
Location City: Laie
Location State: HI
Location Zip: 96762

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) * Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. To apply, please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime: Full Time - Regular
Open Date: 6/10/2019


Teller - Oahu

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 12/21/2018


Teller I/II - Kailua-Kona

Job Location: Kailua-Kona Branch-1008
Location City: Kailua-Kona
Location State: HI
Location Zip: 96740

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright Teller I * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs Teller II * High school diploma * Minimum 1 year demonstrated teller experience providing customer service and cross selling core and non-core products or services (i.e. deposit accounts, consumer loans, internet banking, etc.) Minimum 1 year supervisory experience or comparable experience working with a team to build and implement appropriate training and development. Must be able to motivate team members and offer coaching and recognition, as needed. To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 2/26/2019


Teller I/II - Maui

Job Location: Kahului Branch-9050
Location City: Kahului
Location State: HI
Location Zip: 96732

Description: Who we are looking for: Are you driven by providing top-notch customer service and thrive in a fast-paced work environment? Are you looking to join a company in which team work, collaboration, innovation and fun are part of our everyday culture? American Savings Bank is looking for self-motivated team players committed to making our customer's dreams possible. As a Teller, your primary responsibility is to deliver an excellent customer experience by efficiently and accurately processing transactions. You are also expected to build relationships with customers and provide referrals to other members of the ASB team to help customers achieve their financial goals. We offer competitive compensation and extra incentives for high performance. Learn a little bit more about our team: "At American Savings Bank we are a company that providing a great customer experience and there is no better position to ensure that is occurring than in my role as a Teller or as ASB likes to call it "Dream-maker", because that is exactly who we are. One of the most important duties that I do is provide quality service with customers by interacting with them in the branch or by phone, this comes easy to me as I have an outgoing and friendly personality really gives a great impression towards the customers. I also process financial transactions for the customers that include processing deposits, withdrawals, cashing checks, accepting payments, processing wire transfers, etc. All these are great because it expands my banking knowledge and in turn I am able to grow up the ladder with ASB. We are after all a BEST PLACES TO WORK for eight straight years from 2010-2017." -- Kainoa Cutright * High school diploma or General Education Degree (GED) * Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment * Must be able to work a flexible schedule, evenings, weekends and holidays, when necessary, based upon business needs To apply please email recruitment@asbhawaii.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 6/11/2018


Vault Services Specialist

Job Location: Goldbond Building Office-3078
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: Primary Purpose of Job: Performs various central cash vault high-dollar and high-transaction operations functions, provides efficient and accurate transaction processing, meeting or exceeding transaction goals set by CCV management. Performs various duties for all cash processing sections, including answering phone calls, receiving armored car deliveries, returning customer receipts and other duties as assigned. Provides internal and external customers with courteous service in accordance with company policies, procedures, and requirements. Essential Functions of the Job: * Processes customer deposits (Merchant, Express, XBD, etc.) efficiently and accurately meeting or exceeding transactions goals set by management, verifies large dollar incoming and outgoing currency and coin shipments, prepares merchant change orders utilizing the VAS comp-u-order system, maintains and balances a teller cash can, maintains and balances the main CCV vault that holds a substantial currency/coin inventory, prepares General Ledger entries and customer debit advices. Understands the usage of state-of-the-art currency and coin equipment to include operation, maintenance and problem solving. * Reviews reconciliation sheets, answers phone, and assists branches and departments with research. Performs Record Retention and trash disposal. Maintains and balances records relating to high volume incoming and outgoing crash shipments and customer deposits insuring that all items received at CCV are processed and accounted for. * Receives and signs for high volume and large dollar armored car delivers and delivers the shipments to the appropriate processing area. Resolves out-of-balance conditions and shipment discrepancies for customer deposits. Verifies and straps large dollar incoming and outgoing currency and coin shipments. * Ensures all negotiable instruments received for deposit indicates information necessary to process the item and makes subsequent redemptions if necessary up to the VSS' designated limits and obtains approvals for large dollar items above their limits. Minimum Education Requirements: * High School or Equivalent Experience Required: * One (1) year minimum satisfactory cash handling experience in a retail environment or equivalent work experience. Teller or vault experience in a financial institution is preferred * One (1) year minimum of clerical work with data entry experience preferred Required Skills or Training: * Excellent verbal and written communication skills to interact with management, branch staff, departments, customers, and armored car vendors on a daily basis. * Works effectively under pressure to meet critical deadlines, process large volumes of transactions containing large amount of cash. * Must be able to work in a fast-paced, high-risk environment with high levels of security * Must be able to work well with others * Be highly motivated to pay attention to detail and complete assigned tasks to the best of their ability * Must be able to meet the physical demands of standing for long periods of time and lifting up to 40lbs on an intermittent basis * Demonstrated above average experience with Microsoft applications preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 7/17/2019


Workflow Developer

Job Location: FPP - Office-3030
Location City: Honolulu
Location State: HI
Location Zip: 96813

Description: The Workflow Designer provides business and technical support to the Bank operations. This position will translate business requirements into actionable technical requirements that result in operational processes/solutions that create significant value to the business. The incumbent will be responsible for collaborating with key business and IT resources on a variety of complex business projects and designing sustainable, efficient processes to be automated using electronic workflow or other automation tools. * Provides subject matter expertise and hands-on experience with workflow and Enterprise Content Management solutions. Utilizes knowledge of workflows, integration tools and platforms to develop new workflow solutions with IT to meet business requirements * Collaborates with key business partners and IT colleagues to clearly identify business needs in order to develop effective solutions for fulfilling complex business requirements. Translates business requirements into actionable technical requirements that IT resources can immediately understand and implement within a tight timeline * Assesses the performance efficiency of existing processes; identify, recommend, and develop process improvements, as appropriate, to ensure optimal workflow performance and efficiency * Supports the testing of complex workflow components to ensure functionality and process optimization meets intended specifications * Collaborates with IT in the use of tools and best practices for solving business problems. Provides input on protocol and standards for the development team to ensure successful project deliverables to apply please email npodo@asbhawaii.com Minimum Education Requirements: * 4 year college degree in Computer Science, Information Technology, or related field Minimum Experience Required: * 10 years technical experience with application development and infrastructure projects including Enterprise Content Management (ECM), data center projects, hardware/software upgrades, imaging and workflow business process software * Minimum 10 years project management experience or experience working on technical projects developing software or implementing digital solutions * Minimum 5 years' experience with Holland Software/OnBase solutions including some Hyland Certifications (Installer, Workview, Workflow and OnBase APIs) or equivalent * Demonstrates experience in performing business process analysis and a high level of skill developing business and technical requirements. Able to document and map business processes * Possesses strong project management skills, including the ability to develop project timeliness, deliverables, resource requirements and budgets for larger scale initiatives. Can manage multiple priorities and time and successfully prioritize activities * Demonstrates excellent communication skills, both verbal and written. Must demonstrate ability to communicate technical concepts to both technical and non-technical colleagues and provide consultation to a broad group of diverse people and experience * Working knowledge of process improvement tools and techniques like Lean Six Sigma * Systems administration experience using Windows server and workstation-based products; experience in installing and configuring Windows applications and operating systems * Demonstrates proficiency in writing batch files, SQL queries, and dynamic scripting languages that include variables, basic program flow and logical expressions * Knowledge of Fiserv products and experience in a financial services organization not required, but a plus * Experience designing and developing reports and database queries. Working knowledge of Cognos preferred but not required * Within six (6) months of hire, job incumbents will be required to take & pass Hyland Certifications: Installer, Workview and Workflow * PMP certification preferred * Lean Six Sigma certification or experience preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category:
FullTime:
Open Date: 1/4/2018