Financial Hardship Assistance
We are offering solutions to help customers who are facing financial hardship due to COVID-19. Please complete this form and we'll be in touch with you as soon as possible on how we can help.
Qualifying customers may receive assistance for up to 3 months in the form of one of the following:
- Loan forbearance
- Loan deferment
- Loan extension
For more information, please email us at hardship@asbhawaii.com.
Please provide current proof of income (including unemployment) if you are requesting assistance. Examples of proof of income:
- Pay Stubs
- Bank statements showing direct deposits from employer
- General Excise Tax (“GET”) statements
- Transient Accommodation Tax (“TAT”) statements
- Other documents evidencing employment
- Business bank statements
- Most recent tax returns
We may ask for additional documentation based on your situation.
Or, you may also contact:
- Personal Unsecured Loans or Lines: Call (808) 846-4645
- Residential Mortgages, Home Equity Lines of Credit: Call (808) 846-4626
Additional programs that may be able to help:
- Catholic Charities of Hawaii: Rent & Housing Assistance
- Rental & Utility Program
- Aloha United Way: Department of Hawaiian Home Lands COVID-19 Emergency Rental Assistance
- Aloha United Way: COVID-19 Rent & Utility Assistance
- Helping Hands Hawaiʻi Emergency Assistance Program – COVID-19 Recovery Fund
- Hoʻala Assistance Program