Financial Hardship Resources

American Savings Bank (ASB) is committed to assisting, supporting and providing solutions for our customers during challenging times. Please see the available resources we provide below to assist you during times of financial hardship.

Financial assistance options via the hardship form

Loan Forbearance


A pause in payments, requiring the repayment of the missed amount when the forbearance period ends. Interest still accrues during the period and your credit may be impacted.


Loan Deferment


A delay in payments where interest accrues during the deferment period. When repayment resumes, payment will go towards accrued interest first. You will also have a larger final payment. Your credit will not be impacted.


Loan Extension


Temporary extension of reduced or delayed payment for your mortgage loan, personal unsecured loans and/or lines of credit.


Financial Hardship Assistance Form

Please complete this form and we'll be in touch with you in 1-2 business days on how we can help.

Qualifying customers may receive assistance for up to 3 months in the form of one of the following:

  • Loan forbearance
  • Loan deferment
  • Loan extension

For more information, please email us at

Please provide current proof of income (including unemployment) if you are requesting assistance. Examples of proof of income:

  • Pay Stubs
  • Bank statements showing direct deposits from employer
  • General Excise Tax (“GET”) statements
  • Transient Accommodation Tax (“TAT”) statements
  • Other documents evidencing employment
  • Business bank statements
  • Most recent tax returns

We may ask for additional documentation based on your situation.

Or, you may also contact:

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