Financial Hardship Assistance

Qualifying customers may receive assistance for up to 3 months in the form of one of the following:

• Loan forbearance
• Loan deferment
• Loan extension

For more information, please email us at hardship@asbhawaii.com.

Please provide current proof of income (including unemployment) if you are requesting assistance. Examples of proof of income:

• Pay Stubs
• Bank statements showing direct deposits from employer
• General Excise Tax (“GET”) statements
• Transient Accommodation Tax (“TAT”) statements
• Other documents evidencing employment
• Business bank statements
• Most recent tax returns

We may ask for additional documentation based on your situation.

Or, you may also contact:

• Residential Mortgages, Home Equity Lines of Credit: Call (808) 846-4626

Additional programs that may be able to help:

• Catholic Charities of Hawaii: Rent & Housing Assistance
• Helping Hands Hawaiʻi Emergency Assistance Program – Recovery Fund
• Hoʻala Assistance Program
• Oahu Homeowners Assistance
• Hawaii Community Foundation (Big Island & Kauai)