We’re committed to protecting our customers.
That’s why we’ve equipped your new American Savings Bank debit card
with the latest chip technology.
Enjoy Added Security and Protection with EMV Chip Technology
Chip technology offers you advanced security for in-store payments by making every transaction unique. Therefore, your chip card makes it more difficult for unauthorized users to counterfeit or copy. Click below for common questions on chip cards.
Please note - ASB ATMs that are enabled with EMV card readers will hold EMV Chip Cards in the card reader until the transaction is completed. This is similar to making a payment at a store checkout where the card is inserted in the payment device until the transaction is completed and you are instructed to remove it.
If the card does not have an EMV chip and it is active and has not expired, it will still work, and the ATM will prompt you to remove your card and continue your transaction.
Q: How does the chip help protect my information?
A: Every time you use your EMV chip card at a chip-enabled terminal, the chip generates a one-time use code to complete the transaction. This code reduces in-store fraud because the original code cannot be used again and new codes are difficult to counterfeit. Chip technology will not be able to prevent data breaches from happening, but it does make it harder for criminals to successfully use any stolen card data.
Q: What information is stored on the chip?
A: The new chip only stores information needed to complete and process your purchase, such as the card number and expiration date.
Q: Where can I use my chip card?
A: Your new chip card contains both a chip and a magnetic stripe, so you can use your card anywhere in the U.S. that Visa is accepted. Chip-enabled terminals are the general standard in many foreign countries in Asia, Europe, and South America so you can more readily use your new card abroad, however we recommend that you carry an alternate method of payment (such as the local currency) as an emergency back up.
Q: How do I pay at a chip-enabled terminal?
A: At chip-enabled terminals, you will be prompted to insert the chip end of your card into the terminal (chip faces up). Leave your card in the terminal and follow the prompts on the screen. You may be required to sign or input your PIN. When the transaction is complete, remember to remove your card and take your receipt.
Q: Can I still swipe my card to pay?
A: Yes. If a merchant does not have a chip-enabled terminal, simply swipe your card’s magnetic strip and use as before.
Q: Can I still use my card at ATMs?
A: Yes. You can still use your card at ATMs. Simply continue to insert your card into the ATM as before.
Q: What does EMV stand for?
A: EMV stands for Europay, MasterCard and Visa.
Q: Where’s my chip card? Someone I know has the new ASB chip card, so why haven’t I received one?
A: ASB is primarily issuing chip cards to customers as their existing magnetic stripe cards come up for maturity, and for customers who need new cards.
Q: If I don’t want a chip card, can I still get a non-chip card?
A: ASB is no longer issuing debit cards and Personal Express and Equity Express line access cards without an EMV chip. If you have an existing magnetic stripe card, it will be good until it expires.
Q: I’m concerned with security and want an EMV card, can I get one?
A: Check the expiration date of your card. You will receive a chip card when you get your replacement card at no charge when your card wxpires. Otherwise, please visit the nearest ASB branch to order a new card. It may take 7-10 business days for you to receive the new chip card and may be subject to a replacement card fee.
Q: I’m going to Europe soon; can I get a chip card?
A: Yes, please visit the nearest ASB branch to order a new card. It may take 7-10 business days for you to receive the new chip card and may be subject to a fee.
Q: My card expired and my new replacement card has a chip in it. Has my card information changed?
A: Your card number and PIN have not changed. Your card does have a new expiration date and security code, so be sure to update your information with billers that charge your card regularly.
Q: Is my PIN the same for my new chip card?
A: Yes, if your card is a replacement for a card that is expiring, you can still use the same PIN with your new chip card.
Q: Can I continue to use my old card?
A: No. Once your new chip card is activated, your old magnetic stripe card will be deactivated. Please cut up your old card.
Q: Are there any new fees for my chip card?
A: No. There are no additional fees to your new chip card from ASB.
Q: Will my ApplePay account still work?
A: Yes, although you may need to update your card expiration date. Please note that the new card image on your iPhone will not be updated at this time.
Q: Does my chip card use contactless, NFC (Near Field Communication) technology?
A: No, your ASB chip card cannot be used directly for contactless payments because NFC technology is different from chip technology. You can still load your ASB consumer debit chip card to ApplePay.
Q: Does my chip card use RFID (Radio Frequency Identification) technology?
A: No, your ASB chip card does not have RFID technology and cannot be used for RFID payment.
Security tips to help protect you and your card.
- If your card is lost or stolen, call our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566.
- Contact us when you travel out of state.
- Memorize your PIN (Person Identification Number).
- Keep your ATM and purchase receipts until you verify transactions against your monthly statement.
- When using an ATM, be aware of your surroundings and take appropriate precautions.
- If this is a card replacement, destroy your old card immediately.