How to Prepare for the Upgrade

You will be prompted to update the ASB Mobile App to iOS version 5.6.11 or Android version 5.6.22 on November 17, 2020 when logging into the app that day. Learn how to update your app on the App Store (Apple iOS) and GooglePlay (Android). No updates or actions are required to access Online Banking via an internet browser.

Are you an ACH and Wire User? >

What to Expect?

At ASB, we’re committed to helping you bank anytime, anywhere. This includes making sure our Online and Mobile Banking have features that make banking easy.

Three-Dot Menus

Easily view account activity, do a quick transfer, nickname an account, and more by accessing the new and convenient three-dot menus.

Edit Transfers

You can now edit single and recurring transfers with the click of a button!

Push Notifications

Receive push notifications on your mobile device when you complete certain transactions like transferring funds.

ACH and Wire Users

Are you an ACH and Wire User? Here are helpful videos, common questions and guides to enhance your digital experience.

Payments

Create, review and edit transactions with our new layout.

Nickname

Admins now have the ability to set or manage an account Global Nickname.

Reset and Unlock Users

System Admins now have the ability to renew expired passwords or unlock users.

Frequently Asked Questions:

WHAT TO EXPECT

Will I experience any downtime?

You may experience intermittent connectivity to Online Banking on the morning of November 17, 2020. We advise you do not submit any transfers, ACH or wires until 8:00am HST.

Has functionality for ACH & Wire Payments changed?

No. You will still be able to send payments with ease and convenience. In addition, you will find that it is now easier to send payments with streamlined functions.
Drafting your payments are now streamlined.
If you have ACH and Wires, you can change mode of payment without exiting the page.

Is there anything I should be checking?

Yes. We recommend you check any recurring transfers, loans, and ACH payments, in addition to alerts, scheduled reports and customized account names.

Is there anything I should do if I access my account from my mobile phone?

Yes. If you use the mobile app to access Online Banking, you will be prompted to update the version.

Should I expect any impact to my token I use on my mobile phone?

The mobile token on an iPhone will work as expected, however, if your device is an Android, you may experience issues. Please contact us and we will provide instructions for downloading the desktop version on your computer.

As a System Administrator for my company, can I unlock my users for Online Banking access?

Who should ACH and Wire Users contact for any additional questions?

As always, the Cash Management Operations Team is here for support so please contact us if you have additional questions or we can assist in any way. Our direct phone numbers and email addresses are below:

Cash Management Main Line	(808) 539-7894	CashMgmt@asbhawaii.com
Reyna Malae	(808) 538-2037	rmalae@asbhawaii.com
Karen Ohata	(808) 539-7895	kohata@asbhawaii.com
Hee Young Trujillo	(808) 539-7843	htrujillo@asbhawaii.com
Amanda Wharton	(808) 539-7883	awharton@asbhawaii.com

NEW FEATURES

Are there any new modes for notification?

Yes! We now offer Push Notification as an option to send an alert to your smart phone or tablet.

Is the Homepage any different?

The Home Page now includes features such as any favorite reports (if you have Reporting Module) and any locked user logins (for System Administrators).