The Lahaina Branch is temporarily closed.

Your personal information is our top priority. Please make an appointment with one of our bankers so we can ensure that your information is secure: asbhawaii.com/make-appointment.

To place a fraud alert on your credit file, please contact one of the three major credit bureaus:

• Equifax: 1-800-525-6285; www.equifax.com/
• Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com
• TransUnion: 1-888-909-8872; http://www.transunion.com/

Visit the following sites for assistance with replacing your documents:

• Maui DMV
• Honolulu DMV
• Social Security Card Replacement
• U.S. Passport
• Hawaii Birth & Marriage Certificates
• Green Card & Naturalization Certificates

We understand that some people take advantage of natural disasters by using fraudulent websites, phone calls, emails and text messages claiming to offer “help,” but may be tricking people into providing personal information.

Tips to protect yourself:

• Avoid sharing bank or credit card numbers or other personal information over the phone.
• Be aware of imposters who contact you claiming to be government employees or volunteers and ask for personal financial information or money.
• Reject offers to cash a check for someone in exchange for a fee.
• If you are unsure if you’re talking to an ASB representative, hang up and call the number on the back of your card.

Effective Aug. 12, all fees will be waived for ASB’s Maui ATMs

Please log-in to online banking and send us a secure message or contact us at (808) 627-6900 or toll-free at (800) 272-2566 for further assistance.

All undeliverable statements are returned to the bank.

If you have access to an electronic device, please consider enrolling your personal accounts in paperless eStatements for convenient access.

Please complete the Hardship Form at asbhawaii.com/hardship so that we can follow-up with you to discuss your options.

Homeowners and Renters
Immediate housing and disaster recovery assistance from Department of Housing and Urban Development (HUD)-certified counselors is available to homeowners and renters. To find a HUD-approved housing counseling agency, please visit hud.gov/findacounselor or use the phone search by calling (800) 569-4287 or (202) 708-1455 (TTY).

All pre-authorized electronic (ACH) transactions were not impacted and will be processed as scheduled.

To file an insurance claim, please contact your insurance agency.

Impacted customers should contact their insurance agency to start a claim.

• Deferment: Automatic payments are suspended during the deferment period and will automatically resume after the deferment period
• Forbearance: Automatic payments are canceled and a customer will need to complete/sign a new automatic payment form in order to re-establish auto pay after the forbearance period.

Customers with a deposit account opened prior to Aug. 7 can receive up to $5,000 through our Emergency Personal Line of Credit. For more information, please visit asbhawaii.com/hardship.

Please visit www.disasterassistance.gov or call 1-800-621-3362 for FEMA disaster relief resources, including grants for temporary housing and home repairs, loans to cover uninsured property losses and other programs to support individuals and business owners.

Please contact Elan Cardmember support at 1-800-558-3424 re: Natural Disaster Cardmember Assistance.

You have until October 31, 2023 to pick up your safe deposit box contents at the Kihei Branch. All unclaimed contents after this date will be securely shipped and stored at an ASB Oahu location.

Arrangements can be made to have your contents sent to any of our conveniently branch locations statewide. Please contact us at (808) 627-6900 or toll-free at (800) 272-2566 to either schedule an appointment to pick up your contents or to make alternative arrangements.

No, FDIC insurance does not insure the contents of a safe deposit box and only covers deposit accounts at FDIC-insured banks.

Customers with a renters, homeowners or condo policy should immediately contact their insurance provider.

For information on financial hardship assistance, including disaster loans and a recorded webinar with disaster relief resources for business owners, please visit asbhawaii.com/business/hardship.

Federal-State Disaster Recovery Centers
Monday-Sunday (8 a.m. - 7 p.m.)
Lahaina Civic Center Gymnasium
1840 Honoapiilani Highway
Lahaina, HI 96761

University of Hawaii Maui College
310 W Kaahumanu Avenue
Kahului, HI 96732

Mayor Hannibal Tavares Community Center
(Lower Multi-Purpose Room)
91 Pukalani Street
Makawao, HI 96768

Business Recovery Centers
Monday – Friday (8 a.m. – 5 p.m.) and Saturdays (10 a.m. – 2 p.m.)
Hawaii Technology Development Corp.
Maui Research Technology Center
Building #A, Suite 119 (Conference Room)
590 Lipoa Parkway
Kihei, HI 96753

Monday – Friday (8 a.m. – 5 p.m.) and Saturdays (10 a.m. – 2 p.m.)
SBA Business Resource and Assessment Center (BRAC)
Maui Research & Technology Center
590 Lipoa Parkway, Suite 202
Kihei, HI 96753

Monday – Saturday (9 a.m. – 6 p.m.)
SBA Business Recovery Center
521 Ala Moana Blvd. Ste. #201, Pier 2
Honolulu, HI 96813

To view the recording or to see the webinar materials, visit asbhawaii.com/business/hardship.