COVID-19 (Coronavirus) Updates:
Note: This page was last updated on March 31, 2020. As new information becomes available, we will post updates. For banking-related questions, please contact our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Mahalo!
Our team at American Savings Bank is closely monitoring the COVID-19 situation. The safety, health and well-being of customers and teammates are a top priority. To ensure we continue to serve our customers and community in the best way possible, we will provide updates on our banking services and coronavirus-related information through this website, email and social media.
March 31, 2020 Update:
American Savings Bank is committed to serving you.As a precaution to ensure the safety and health of our customers, teammates and communities, the following branches have been temporarily closed. Click here to see a list of all other available branches with their updated hours of operation. You can also visit any of our ATMs statewide or use Online Banking 24/7. Mahalo!
We are happy to help ease the burden of those most at risk in the community. All branches offer Kupuna Hour during the first hour of each day, Monday through Friday, for seniors (ages 60 and up) and at-risk individuals, along with an accompanying caregiver or family member, as needed.
Are you a business owner?
Learn about the Small Business Administration (SBA) Paycheck Protection Program (PPP) >
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We are committed to being your dependable financial partner through thick and thin. If you are visiting a branch, please join us in practicing social distancing by staying 6 feet apart. You may be asked to wait outside to limit the number of people in the branch.
We encourage all customers to bank online using Online Banking or the ASB Hawaii Mobile App.
Please continue to visit this website for the latest updates.
Should you require immediate assistance, please contact us at (808) 627-6900 or toll-free at (800) 272-2566.
Our Commitments
Financial Hardship
We're here for you, and are offering solutions to help customers who may be facing financial hardship due to COVID-19. Customers may receive a loan forbearance, deferment or extension of up to 3 months. Click here for more information. Please note that we are experiencing high request volume at this time. Our team is working hard to respond to requests as soon as possible.
Online, All the Time
Get your banking done anytime, anywhere without having to complete transactions face-to-face. Click here to get started or log in to your account. Our ASB Hawaii Mobile App lets you bank from your smartphone (iOS or Android). You can also visit an ATM to deposit checks and complete other transactions.
Spreading Aloha, Not Germs
We've increased cleaning and disinfecting procedures at all locations. Teammates have been provided with disinfecting supplies and hand sanitizers and we continue to send them as needed. We’ve asked customers to join us in practicing social distancing by staying 6 feet apart in our branches. We may also ask customers to wait outside to limit the number of people in the branch. At all locations, we’re using shakas and air fist bumps in lieu of handshakes and hugs. Many of our teammates are now working remotely from home. We’ve postponed all large bank gatherings and cancelled all business travel, in addition to discouraging teammates from traveling.
Cybersecurity
We continue to refresh our security measures to watch for new threats and keep your information and accounts safe. We encourage our customers to stay cautious and vigilant, and to monitor accounts closely. ASB will never request verbally via email, text or phone, your password, Debit Card PIN or Secure Access Code. Please report any suspicious activity by calling us at (808) 627-6900 or toll-free at (800) 272-2566.
Frequently Asked Questions:
We are closely monitoring this situation and are doing all that we can to make sure our branches stay open for customers. If you need assistance, we suggest using one of the following options for your convenience and to practice social distancing:
- Use online and mobile banking: We are committed to serving your financial needs without interruption and encourage all customers to bank online using Online Banking or the ASB Hawaii Mobile App, which allows you to bank from the comfort of your own home.
- Send a message via our “Secure Message Center” located in the ASB Hawaii Mobile App or Online Banking. If you don’t have online banking, you can enroll here.
- Call the Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Representatives at the Customer Banking Center are available Monday - Friday 8:00 a.m. - 7:00 p.m. HST, Saturday, Sunday and most holidays from 9am-3pm HST to assist.
- Visit an ATM to deposit checks and complete other transactions. To locate an ATM, click here.
We continue to remain focused on the health and well-being of our teammates and customers. If you need to speak to a teammate in person, you may visit one of our branches. For a list of branch locations and hours, continue to visit this website. To minimize wait time and ensure we are meeting your needs, we suggest making an appointment with a banker. If you make a visit to a branch, we encourage you to join us in practicing social distancing by staying 6 feet apart from others.
We’re committed to serving your financial needs, and assure you that your money will remain safe at ASB. The bank is one of the safest places you can keep your money – we’re committed to being your dependable financial partner through the thick and thin. Our team is working hard to maintain operations as usual, including ensuring that our Online Banking and ATMs remain accessible 24/7.
As we address the needs of our customers, including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to serve you in the best way possible, we encourage you to take advantage of our digital banking features. Sign in to Online Banking or use the ASB Hawaii Mobile App to access your account 24/7 anywhere, anytime in order to:
- View transactions
- Make deposits
- Pay bills
- Lock your card
- Find branches and ATMs
If you need to speak to a teammate in person, you may visit one of our branches. We recommend making an appointment with a banker to minimize your wait time in the branch.
We're here for you, and are offering solutions to help customers who may be facing financial hardship due to COVID-19. Customers may receive a loan forbearance, deferment or extension of up to 3 months. We encourage customers who may be impacted or need assistance to reach out by completing our form, emailing hardship@asbhawaii.com or by calling (808) 846-4645 (unsecured loans –i.e. Personal Unsecured Loans or Lines) and (808) 846-4626 (real estate secured loans – i.e. Mortgages or HELOCs). Please note that we are experiencing high request volume at this time. Our team is working hard to respond to requests as soon as possible.
Taking care of your family and loved ones is important to us. Here are a few tips on how to prepare for the unexpected:
- Use Online Banking to stay up to date on your accounts, make bill payments and more.
- Set aside some of your money as an emergency fund.
- Have any important family documentation in order and up-to date: (Trust documents, health insurance policies, etc.)
Click here to learn more about preparing for the unexpected.
We are happy to help ease the burden of those most at risk in the community. All branches offer Kupuna Hour during the first hour of each day, Monday through Friday, for seniors (ages 60 and up) and at-risk individuals, along with an accompanying caregiver or family member, as needed.
SBA Paycheck Protection Program
Starting April 3, 2020, small business owners will be able to apply for a Small Business Administration (SBA) Paycheck Protection Program (PPP) loan, which provides small businesses with funds to pay up to 8 weeks of payroll costs, including benefits. Funds can also be used to pay interest on mortgages, rent and utilities. Borrower and lender fees are waived for SBA PPP Loans and will be available to all businesses that qualify.
If your business has less than 500 employees, you are self-employed or an individual contractor you may qualify. Certain non-profits including 501 (c)(3) organizations and 501(c)(19) veterans organizations may qualify.
You can apply through any existing SBA 7(a) lender or through any federally insured depository institution. American Savings Bank is an Approved SBA Lender and more information will be made available as we receive more guidance from the SBA. Please check this page periodically for updates regarding the program.
No, businesses are limited to one PPP loan per business entity. Each loan requires a Taxpayer Identification Number (TIN) which will be registered with SBA to prevent multiple loans per business entity.
Generally, it will be based on your average monthly eligible payroll costs during a one-year period multiplied by 2.5, with a maximum of $10 million. New or seasonal businesses are eligible and will have a modified calculation to determine the loan amount.
Funds are provided in the form of loans that will be fully forgiven when used for payroll costs, interest on mortgages, rent, and utilities (under U.S. Treasury guidelines, at least 75% of the forgiven amount must have been used for payroll).
Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease.
