COVID-19 (Coronavirus) Updates:
Our team at American Savings Bank is closely monitoring the COVID-19 situation. The safety, health and well-being of customers and teammates are a top priority. To ensure we continue to serve our customers and community in the best way possible, we will provide updates on our banking services and coronavirus-related information through this website, email and social media. For banking-related questions, please contact our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Mahalo!
UPDATES AS OF JUNE 26, 2020:
To further serve our customers, we’ve extended hours at some of our branches. Click here to see our current hours of operation. Effective July 1, 2020 ATM fees will follow our Personal and Business Account Terms and Conditions Booklet. Please refer to the Miscellaneous Fees For All Accounts section or contact our Customer Banking Center.
Frequently Asked Questions:
We are closely monitoring this situation and are doing all that we can to make sure our branches stay open for customers. If you need assistance, we suggest using one of the following options for your convenience and to practice social distancing:
- Use online and mobile banking: We are committed to serving your financial needs without interruption and encourage all customers to bank online using Online Banking or the ASB Hawaii Mobile App, which allows you to bank from the comfort of your own home 24/7.
- Make an appointment with a banker, which allows you to connect with one of our experts without having to physically come into a branch.
- Send a message via our “Secure Message Center” located in the ASB Hawaii Mobile App or Online Banking. If you don’t have online banking, you can enroll here.
- Call the Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Representatives at the Customer Banking Center are available Monday - Friday, 8:00 a.m. to 7:00 p.m. HST; Saturday, Sunday and most holidays from 9:00 a.m. to 3:00 p.m. HST to assist.
- Visit an ATM to deposit checks and complete other transactions. To locate an ATM, click here.
We continue to remain focused on the health and well-being of our teammates and customers. If you need to visit a branch in person, please join us in practicing social distancing by staying 6 feet apart. You may be asked to wait outside to limit the number of people in the branch. 6 of the branches that remain open offer a drive-thru. Click here to see a list of our open branches.
We are happy to help ease the burden of those most at risk in the community. All branches offer Kupuna Hour during the first hour of each day, Monday through Friday, for seniors (ages 60 and up) and at-risk individuals, along with an accompanying caregiver or family member, as needed.
We’re committed to serving your financial needs, and assure you that your money will remain safe at ASB. The bank is one of the safest places you can keep your money – we’re committed to being your dependable financial partner through the thick and thin. Our team is working hard to maintain operations as usual, including ensuring that our Online Banking and ATMs remain accessible at asbhawaii.com 24/7.
We support the county recommendations to wear a face mask to minimize and prevent the spread of COVID-19. Our branch teammates may ask customers to remove their masks if necessary for identification purposes.
As we address the needs of our customers, including those impacted by the COVID-19 situation, call wait times may be longer than usual.In an effort to serve you in the best way possible, we encourage you to take advantage of our digital banking features. Sign in online or use the ASB Hawaii Mobile App to access your account 24/7 anywhere, anytime in order to:
- View transactions
- Make deposits
- Pay bills
- Lock your card
- Find branches and ATMs
If you need to speak to a teammate in person, you may visit one of our branches. We recommend making an appointment with a banker, which allows you to connect with one of our experts without having to physically come into a branch.
A provision was made in the Coronavirus Aid, Relief and Economic Security (CARES) Act to waive Required Minimum Distributions for 2020. This will impact any inherited, traditional, rollover IRAs, SEPs and SIMPLEs whose distribution has not been processed yet. If you would like to waive your 2020 RMD, please visit a branch or contact our Customer Banking Center for assistance. If you have questions regarding tax implications concerning your IRA, please consult your tax advisor.
In addition to our financial hardship programs (see Financial Hardship sections above), we recently contributed:
- $125,000 donation to the Hawaii Foodbank and United Way agencies for COVID-19 aid. This donation was made in partnership with Hawaiian Electric Industries (HEI) and Hawaiian Electric Company through the HEI Charitable Foundation.
- $25,000 to the Show Aloha Challenge, which is serving meals to kupuna across the state.
- $25,000 to Operation Masks to provide N95 respirator masks to hospitals throughout Hawaii, especially in rural areas such as Kauai, Hana and Molokai.
- $18,000 to the Give & Go Initiative, providing 450 meals a week for 8 weeks for a total of 3,600 meals to local families. The Give & Go Initiative is a partnership between Child & Family Service and Chef Hui to provide nutritious meals for families in need.
- More than 17,000 meals served to ASB teammates, first responders, kupuna and community members, totaling more than $220,000 to support nearly 100 local restaurants.
- $25K to the Hawaii Community Foundation's Hawaii Resilience Fund for the purchase of medical-grade masks for healthcare workers.
- $5,000 to Farrington High School's Project Hope, which provides toiletries and other items to school famlies affected by the pandemic.
We are proud to be a part of a public-private sector partnership, which includes KoHana Hawaiian Agricole Rum, Hawaii Governor David Ige’s office and several other Hawaii businesses, that is manufacturing hundreds of gallons of U.S. Food and Drug Administration (FDA)-approved hand sanitizer to help prevent the spread of COVID-19 in Hawaii. The sanitizer is being distributed to the Institute of Human Services for the homeless, local schools, nonprofit organizations and more.
During this difficult time, be careful of scams that take advantage of financial vulnerability. Some quick tips on how to keep yourself protected:
- Be cautious of anyone calling or emailing you to collect your personal information.
- Do not give out your personal information like your Social Security Number, Debit/Credit Card Numbers, PIN, Security Code, Online Banking sign on and password, and account information.
- As long as you filed your 2018 or 2019 Tax returns, the government will have what it needs to send your relief checks. You do not need to send payments via check, cash or wire in an attempt to obtain any payments or early access to the government relief.
- Review your account statements or online banking regularly and notify your banks immediately of any unauthorized transactions.
Click here for more information on how you can keep yourself protected.
We're here for you, and are offering solutions to help customers who may be facing financial hardship due to COVID-19. Customers may receive a loan forbearance, deferment or extension of up to 3 months. Click here for more information. Business customers can click here to learn more about assistance on existing loans/lines. Please note that we are experiencing high request volume at this time. Our team is working hard to respond to requests as soon as possible.
Taking care of your family and loved ones is important to us. Here are a few tips on how to prepare for the unexpected:
- Use Online Banking to stay up to date on your accounts, make bill payments and more.
- Set aside some of your money as an emergency fund.
- Have any important family documentation in order and up-to date: (Trust documents, health insurance policies, etc.)
Click here to learn more about preparing for the unexpected.
ECONOMIC IMPACT PAYMENTS:
The Treasury Department and the Internal Revenue Service announced that it will distribute economic impact payments to most Americans starting in April. The distribution of economic impact payments will begin in late April and will be distributed automatically, with no action required for most people.
According to the IRS, economic impact payments may be direct deposited into accounts as early as mid-April. Within 15 days of directly depositing it into your bank account, you will receive a notice in the mail indicating the method of payment, the amount of payment, and an IRS phone number to call if you didn't receive your payment. Approximately 120 million people are eligible for the payment which means the process could take a while. To determine how much your payment will be and for more information, visit the IRS website at: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know
According to the IRS, economic or stimulus payments may be direct deposited into accounts as early as mid-April. Within 15 days of directly depositing it into your bank account, you will receive a notice in the mail indicating the method of payment, the amount of payment, and an IRS phone number to call if you didn't receive your payment. Approximately 120 million people are eligible for the payment which means the process could take a while.
Per the IRS website, the economic impact payment will be deposited directly into the same banking account reflected on your 2018 or 2019 tax return filed. All other taxpayers will need to enter payment information at https://www.irs.gov/coronavirus/economic-impact-payments. ASB’s routing number is 321370765.
For more information about COVID-19, please visit the following links: