COVID-19 (Coronavirus) Updates:

Our team at American Savings Bank is closely monitoring the COVID-19 situation. The safety, health and well-being of customers and teammates are a top priority. To ensure we continue to serve our customers and community in the best way possible, we will provide updates on our banking services and coronavirus-related information through this website, email and social media. For banking-related questions, please contact our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Mahalo!

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OUR COMMITMENT:

At ASB, we are committed to being transparent and sharing information, especially during the COVID-19 pandemic. We continue to enforce health and safety measures to keep our customers, teammates and community safe.

Since January, we have implemented stringent protocols to keep our teammates and customers safe. These include:

  • Daily enhanced cleaning, which includes a professional service that provides deep cleaning and detailed disinfectant solution wipe downs of all workstations and common areas.
  • Daily health checks of all teammates with contactless temperature checks. We require all teammates to stay home until they are cleared to return to work if they feel unwell for any reason.
  • Requiring all teammates and customers to wear a face mask at all times and keep a safe distance from others. We provide teammates with masks and hand sanitizer stations in all locations.
  • Installed plexi-glass barriers between customers and teammates, fans to circulate air and social distancing stickers in our branches.
  • Established Kupuna Hour during the first hour of each day, Monday through Friday, to prioritize senior customers and those at a higher risk.

OUR POSITIVE COVID-19 CASE PROTOCOL:

Upon being informed that a teammate tests positive for COVID-19, we currently follow the below steps:

  • Gather Information: Work with the teammate to gather information including last date worked, areas worked and individuals they were in close contact with. The teammate will also be instructed to quarantine and follow their doctor’s guidance on when to return to work.
  • Clean and Sanitize: In addition to the normal enhanced cleaning that every ASB facility receives, we will use a professional cleaning company to clean and sanitize the teammate’s work areas and surrounding areas. In some cases, this may involve temporarily closing a branch. The area will not reopen until it is tested and deemed safe.
  • Notify Close Contacts: Notify all individuals the teammate was in close contact with and advise them to self-quarantine and closely monitor their health. Customers who were in close contact are also notified.
  • Reassign Teammates: Teammates who were in close contact with the teammate who tested positive will be asked to stay home, self-quarantine and closely monitor their health. If a branch is affected, teammates from other branches will be temporarily assigned to the location when it reopens.

RECENT POSITIVE CASES:

As diligent as we’ve all been to remain safe and healthy throughout this pandemic, we are not immune from it. Below is information regarding our response to positive COVID-19 cases at ASB facilities. To keep this information up-to-date, facilities may be removed from this list 48 hours after the facility has been sanitized and tested.

  • No facilities impacted at this time

A Message from Our President & CEO

Giving back is part of who we are at ASB and we’re especially proud to be bringing real impact to our community during this challenging time. Here are a few highlights of how our team is working hard to make dreams possible.

Frequently Asked Questions:

BRANCH OPERATIONS:

GENERAL INFORMATION:

FINANCIAL HARDSHIP:

HAWAII RESTAURANT CARD:


Additional Resources:

For more information about COVID-19, please visit the following links: