COVID-19 (Coronavirus) Updates:

Note: This page was last updated on March 31, 2020. As new information becomes available, we will post updates. For banking-related questions, please contact our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566. Mahalo!

Our team at American Savings Bank is closely monitoring the COVID-19 situation. The safety, health and well-being of customers and teammates are a top priority. To ensure we continue to serve our customers and community in the best way possible, we will provide updates on our banking services and coronavirus-related information through this website, email and social media.

March 31, 2020 Update:

American Savings Bank is committed to serving you.As a precaution to ensure the safety and health of our customers, teammates and communities, the following branches have been temporarily closed. Click here to see a list of all other available branches with their updated hours of operation. You can also visit any of our ATMs statewide or use Online Banking 24/7. Mahalo!
 
We are happy to help ease the burden of those most at risk in the community. All branches offer Kupuna Hour during the first hour of each day, Monday through Friday, for seniors (ages 60 and up) and at-risk individuals, along with an accompanying caregiver or family member, as needed.
 
Are you a business owner?
Learn about the Small Business Administration (SBA) Paycheck Protection Program (PPP) >

We are committed to being your dependable financial partner through thick and thin. If you are visiting a branch, please join us in practicing social distancing by staying 6 feet apart. You may be asked to wait outside to limit the number of people in the branch.
 
We encourage all customers to bank online using Online Banking or the ASB Hawaii Mobile App.
 
Please continue to visit this website for the latest updates.
 
Should you require immediate assistance, please contact us at (808) 627-6900 or toll-free at (800) 272-2566.

Our Commitments

Handshake Icon

Financial Hardship
We're here for you, and are offering solutions to help customers who may be facing financial hardship due to COVID-19. Customers may receive a loan forbearance, deferment or extension of up to 3 months. Click here for more information. Please note that we are experiencing high request volume at this time. Our team is working hard to respond to requests as soon as possible.

Mobile Deposits

Online, All the Time
Get your banking done anytime, anywhere without having to complete transactions face-to-face. Click here to get started or log in to your account. Our ASB Hawaii Mobile App lets you bank from your smartphone (iOS or Android). You can also visit an ATM to deposit checks and complete other transactions.

Aloha Shaka

Spreading Aloha, Not Germs
We've increased cleaning and disinfecting procedures at all locations. Teammates have been provided with disinfecting supplies and hand sanitizers and we continue to send them as needed. We’ve asked customers to join us in practicing social distancing by staying 6 feet apart in our branches. We may also ask customers to wait outside to limit the number of people in the branch. At all locations, we’re using shakas and air fist bumps in lieu of handshakes and hugs. Many of our teammates are now working remotely from home. We’ve postponed all large bank gatherings and cancelled all business travel, in addition to discouraging teammates from traveling.

cybersecurity

Cybersecurity
We continue to refresh our security measures to watch for new threats and keep your information and accounts safe.  We encourage our customers to stay cautious and vigilant, and to monitor accounts closely. ASB will never request verbally via email, text or phone, your password, Debit Card PIN or Secure Access Code. Please report any suspicious activity by calling us at (808) 627-6900 or toll-free at (800) 272-2566.

Frequently Asked Questions:

SBA Paycheck Protection Program

Starting April 3, 2020, small business owners will be able to apply for a Small Business Administration (SBA) Paycheck Protection Program (PPP) loan, which provides small businesses with funds to pay up to 8 weeks of payroll costs, including benefits. Funds can also be used to pay interest on mortgages, rent and utilities. Borrower and lender fees are waived for SBA PPP Loans and will be available to all businesses that qualify.