A: ASB Hawaii Online is an easy, secure way to access your American Savings Bank account information. With ASB Hawaii Online, you can check your account balances, see transaction activity, transfer funds between accounts, all day, any day.
A: It’s simple! Enroll now by following the easy step-by-step instructions. You’ll need your most recent bank statement for at least one of your American Savings Bank deposit accounts or your debit or credit card number to enroll.
If you are a Business, you must fill out, sign and return our ASB Hawaii Online Business Set Up Form.
A: You can access all of your American Savings Bank personal deposit accounts (checking, savings, money market, and CDs), mortgages, and personal loans.
A: You may have access to all accounts related to the business including deposit accounts (checking, savings, money market, and CDs), and eligible business loan accounts and lines of credit.
You’ll create your own Username and Password as part of the enrollment process. Your Username and Password can be changed at any time. Go to the “Self Service” tab in ASB Hawaii Online and choose “Change Username/Password.” For your security, you should change your password every 90 days. A temporary Business username and password will be created for you.
A: For assistance with your Username, contact our Customer Banking Center at 627-6900 (Oahu) or 800-272-2566 (Neighbor Islands and Mainland) and select the online banking option.
Passwords can be reset in ASB Hawaii Online. When enrolling, you will be asked to select Forgotten Password security questions about yourself. We’ll use these questions – and their answers – to help identify you before resetting your password.
If you enter an incorrect Password or Username, you’ll be directed to the "Password Reset" page. If you've forgotten your password, click the "Forgot your password?" link, and you’ll be prompted to answer your security questions. Once that's done, you’ll be able to reset your password.
A: Our Customer Banking Center representatives are available 24 hours a day, 7 days a week to help you. Just call 627-6900 (Oahu) or 800-272-2566 (Neighbor Islands or Mainland) and select the online banking option from the menu. Once you’re enrolled in ASB Hawaii Online, you'll be able to contact us via the secure ASB Hawaii Online Message Center.
A: You can retrieve up to 24 months of deposit and loan transactions.
A: Yes, with Online Bill Pay it’s easy. To enroll, go to ASB Hawaii Online, select the "Bill Pay" tab, and follow the enrollment instructions.
A: Alerts are another way ASB Hawaii Online helps you manage your money. Alerts are sent via email and can notify you when your account balance reaches an amount, you choose, when your CD is about to mature, when a transfer or deposit was successful, and more.
To set up an alert, select "Add Alert" under the "Alerts" tab and follow the set-up instructions.
A: To download to Microsoft Money/Intuit Quicken:
A: With Bill Pay, you can set up automatic payments for recurring bills of the same amount – such as a monthly cable bill. Make payments for different amounts at different times – such as a phone or utility bill. Schedule a same day bill payment for participating billers. You can review upcoming scheduled payments and make changes to payments.
A: Kalo Plus, Kalo Deluxe, Biz Plus, and Biz Deluxe customers are able to enjoy online bill pay at no additional cost. All other accounts must make 3 or more payments per month to avoid a $4.00/month fee.
A: Getting started is easy. Sign in to ASB Hawaii Online and go to the "Bill Pay" tab for directions.
A: Our Online Bill Pay service determines if your payee will accept your payment electronically or if a check needs to be sent. Once the payment is sent, the funds are deducted from your checking account. Usually, the funds are deducted from your account the same day the payment is made.
Bill payments are transmitted Monday through Friday (except Federal holidays), so please plan ahead, and remember to make time for weekends and holidays.
A: Yes, it's very important. Email is the best way for us to keep you updated on electronic payments, news, and more. You can easily notify us of a change in your email address through ASB Hawaii Online. Simply click on the "Self Service" tab and choose "Change Email Address".
A: You may stop the Bill Pay service by contacting us at our Customer Banking Center at 627-6900 (Oahu) or 800-272-2566 (Neighbor Islands or Mainland).
A: Use Popmoney to send money to anyone in the United States with just the person's email address, mobile phone number or bank routing and account number. The email address or phone number uniquely identifies the person in Popmoney and is used to notify the recipient of your payment. Always verify email addresses and phone numbers with payees before transacting.
If the person is already registered in Popmoney, the payment is directly deposited into the person's account. Payments must be sent to and received by a domestic (U.S.) checking account only. If the person hasn't registered, he/she will receive an invitation that explains how to register for the service and get the money you sent. Popmoney Standard Delivery method is free (payment is delivered in three business days) . Next business day Express Delivery is $3.00 per payment.
You can request payment from an individual or group of people using Request Money. Request Money is $2.50 per person, per request.
Not applicable for Business accounts.
A: To access Popmoney:
If payment is still in a “pending” status, you can cancel it within the “Activity” tab. Or, contact our Customer Banking Center for assistance.
A: Each customer is allowed specific spending limits. The maximum amount you can send can be accessed by clicking the (?) button next to the "Amount" field. This amount is reduced each time you send a payment and then reset on a rolling 7-day period. For example, if your maximum amount is $1,000 and you send $100 to someone, your maximum amount changes to $900. When your maximum amount reaches $0, you cannot send money until it resets.
A: If the money goes unclaimed, an alert will be sent to you to let you know that the payment has expired. Senders will also receive a “Payment Expiration” message if the recipient’s account is closed and Popmoney can’t process the payment.
A: Not all mobile carriers support receiving Popmoney text messages. If you send money to a person with a mobile number at an unsupported carrier, he/she will not receive a notification of the payment. Recipients registered with Popmoney, however, still receive the money. If the recipient's wireless carrier is not listed, you can send money to an email address instead.
Please note that payees must have internet access to collect funds.
A: Security has always been a top priority for American Savings Bank. With ASB Hawaii Online, you can bank safely and confidently. All of your transactions are encrypted to protect against interception.
A: Reputable websites like ours have a clear personal information policy that you should always read. Some sites require personal information as a part of the registration process. As a general rule, you should not provide information that you would normally not share with the institution.
American Savings Bank follows strict guidelines regarding the client confidentiality. How we collect information and how we use it can be found at Your Personal Information.
Be sure that you are visiting a legitimate website. Do not respond to or enter information in emails or linked websites that ask you to provide confidential information, like your card number and PIN. American Savings Bank does not request personal or confidential information from customers by email.
A: Most browsers show a specific symbol to indicate a secure connection. These representations vary from browser to browser. In addition, secure website addresses, such as asbhawaii.com, have a prefix of https://. The "s" indicates a secure website.
Microsoft Internet Explorer — An image of a lock will appear in the bottom status bar of the browser to indicate a secured connection.
Mozilla Firefox - The Site Identity button is located in the far left of the address bar. A blue or green Site Identity button indicates a secure connection.
Macintosh Safari - An image of a lock will appear in the top right corner of the toolbar to indicate a secure connection.
A: Check the location box and make sure that the address is correct. Or, click the "Refresh" button at the top of your browser window. If you continue to experience difficulties signing in, please call our Customer Banking Center at 627-6900 (Oahu) 800-272-2566 (Neighbor Islands and Mainland) and select the Online Banking option from the menu.
A: Online Banking has been optimized to run on a platform that meets the following minimum system requirements:
A: If you’re using your browser’s Back button to navigate, you may find yourself logged out of ASB Hawaii Online. For security reasons, some pages expire automatically. If you use the navigation toolbar found on the left of your screen, you should not encounter this problem.